Sprint Store

The service at this location has always been decent. I guess nothing out of the normal of whats expected. However, my last visit was excellent. I had a few concerns with my account and was having trouble with one of my phones. I was so lucky to get Mr A.J. that day. Not only did he get everything straight with my account faster than anyone ever had, he displayed the BEST customer service i have ever experienced with this company. He even went as far to check and see if any of their newer plans would lower my bill. There should definately be more associates like A.J. I highly suggest my fellow Unilocal users to ask for him. Thank you Sir for your excellent service. You have a customer for life and i will refer all my friends and family to come see you!

Okay so despite all the BS we have been dealing with via Sprint Customer Service I will say that every time we walked in the store we got decent customer service. However…
Yesterday we went in to get our phones upgraded (we’ve been attempting this for over a month) and we spoke with Kirk. Kirk was awesome. Really went out of his way to make sure our visit went smoothly. It didn’t. Yet Kirk stayed awesome.
Hell, we never even walked out with phones. Seriously. No phones. Again. Got a Samsung tablet. But no phones. We ended up getting our phones via
.
Kirk and another guy who will remain anonymous because he has to remain nameless saved this review. Honestly. The crap we went through to SIGN a 2 year contract was unreal but these guys took care of us.
I will say that customer service via the phone is freakin’ awful.
Thanks Kirk for saving the day!

I got the sort of service that will please a relaxed consumer with lots of spare time on their hands to sit in the Sprint store and no personal productivity issues at all, not a businessman in crisis. If Sprint has any priority services appropriate to the business user whose business is down or crippled by Sprint’s phone service, you won’t find them here. Not sure they exist.
The employees are all well trained to stick to a few really simple rules come hell or high water, and the rules reflect some rather socialist ideas about fairness. «First come, first serve.» Unless they think you are impolite or in a hurry. Then the «lady» at the front will do her best to beat you down verbally and shame you for acting like you’re needs are more urgent than most of the other people there. The mere suggestion that there must me some way to pay more for better service is morally offensive to the staff of this store. To the obvious delight and satisfaction of all the staff, you will be punished and made a public example of, so that none of the other people who desperately need to get out of that Sprint store and back to work will dare give the staff any of that I am a customer who has needs you could meet for profit crap.
Out here in the nasty capitalist world, many other people feel that the ONLY fair way to triage and prioritize customer service issues is to fix the most serious problem first, as done in hospitals. If your phone is embedded in your bleeding forehead, you deserve to go first. Of course, the prerequisite would be a customer service rep who is able and allowed to apply good human judgement to the triage process, instead of thoughtlessly calling the next number. Sprint clearly does not want any customers with expectations that aren’t easily satisfied with inferior non-​commercial grade services and products.
EVERY employee in the store prefaces their «suggestions» to unsatisfied clients with the phrase «The ONLY thing I can do for you is»… followed by the one and only thing they already know will make you snort derisively at the stupidity of even saying it out loud. (As in if all you have is a hammer, then every problem is a nail.) The point is, there are no other choices, there are no options, and so its not a suggestion at all. Its a unilateral «Sprint could care less» that always starts with «The only thing…». No point thinking outside a box thats empty.
A simple prerecorded announcement stating the only thing Sprint can do over and over again would accomplish the same thing faster, and would let Sprint go ahead and slash their costs now while they have no reputation to loose on the service. It seems the most popular reason for clients to come to this sprint store is to pay their bill should they not have the credit cards or bank accounts to let them pay except by money orders and cash.
I guess its just way more ghetto there than the location would have you think.
And the final exchange? It was a Sprint employee actually shrugging and saying «I just work in customer service» when actually what they should have said was «I need a better job, my title is customer service but the only thing I can do sit here and keep insisting Sprint has nothing to say except you better keep paying for these phones because you are «locked in», literally trapped, by Sprint’s clever lawyers. Sprint will try to force you to act satisfied. I think Sprint must be treating these poor employees just like they treat their customers.

Worst store. Customers and workers are not pleasant nor friendly alike!!!
They get one star for having automated machine for bill payment. Other than that, I dont see what else could sustain this store