Don Bohn Ford

I came in to have a tire replaced due to a road hazard. I had the road hazard insurance. The service writer completed everything for me. I didn’t let on but I was very stressed and he relieved all that stress by handling the transaction for me. He gather all the documents for me and all I had to do was submit it to the insurance company. It was so easy and smooth. Thank you!

Marilyn sold me my used car (not a Ford) but she really accommodated me as we took on the obstacles of buying a car (getting banks & titles to cooperate). I had an overall great buying experience.

This place has the worse customer service. I wouldn’t recommend this place to have your car serviced and I will not return. I took my car in for an oil change and to check a leak in my tire. They did the oil change I hope and looked for the leak in my tire twice. It was there all day and they rotated the tires (at least they said they did). After all that they assured me my tires where all good but recommended I buy new tires. Two days later my tire was flat so I took it to a tire shop. They found a screw in the sidewall of my tire.

Ford Hates Wounded Warriors
To whom it may concern
My name is James Wilson and I am a wounded veteran and a member of the wounded warrior project.
I am currently about to file suit against one of your franchise holders Don Bohn Ford harvey la owned by group 1 automotive for discrimination, theft, breach of contract, slander, defamation of character and more. All of my ducks are in a row and the evidence chips are all stacked up on my side of the table.
I am contacting you because I am a Ford man and my top bucket list was to get a ford f250 when if I made it home from iraq alive. I spent 7 years at walter reed army medical center and the va hospital putting humpty dumpty back together again.
Despite the heavy discrimination and other issues I suffered from your franchise holder I am still a ford man it is in my blood.
And since I consider ford corporate like family I am willing to give you guys a chance to meet Jesus with one of your franchise holders to make things right and to make heads roll otherwise I will have no other chose than to enter in my prepared lawsuit in the 24^th district court Parish of Jefferson state of Louisiana against your franchise holder and in addition contact the wounded warrior project, the American legion the vfw the disabled American veterans the paralyzed veterans of America, the media, and will proceed to turn on the light and watch roaches run as the truth and evidence is made public to the veterans community nationwide.
Furthermore it saddens me that you do not have a veteran friendly dealership franchise, ford franchisees like don bohn ford is quick to run billboards about donating to wounded warrior project out of every sale but is equally quick to tell me that they hate wounded vets like me because we are bad for business because we have too many health problems.
They also claim that they are the kings of ford and can tear up any contract and keep the down payment and trade in that don’t f with us we are the kings of ford.
Thats just the tip of the iceburg of evidence that I piled up.
I am hopeful that there is at least 1 person at ford corporate that is high enough to make decisions for ford that is like me and considers me apart of the ford family as well and will show compassion and responsibility and make things right so me and ford can continue our relationship along with fords relationship with the rest of my brother and sis
Of wounded vets.
I will give Ford Corporate 7 Days f4om the receipt of this email to start taking action to address the corrupt Ford Franchisee, otherwise I will have no other choice but to enter in my lawsuit while going public with this.
Respectfully,
James Wilson, US Army RET.

Horrible doesn’t begin to describe this place! If you want customer service you will not find it here!

Decent, not the greatest but definitely better than veterans ford. Love the product, service is ok.

If you own a ford diesel consider finding another place to take it. My windshield wiper motor went out but because I owned a diesel I was treated very poorly. They could not even promise to look at my vehicle in the same day and I was there at 730am! He then threw my keys at me and said I just don’t think we can help you if you can’t be without your vehicle for at least two days! Why does it take two days to looks at a windshield wiper motor? Also called the «local» number and discovered after two trips to this dealership that I actually called Texas! And the call center called me a liar! I will not ever take anything in there to them ever. I will not be back and I warn everyone against taking anything there!

Screwed twice by this place. I bought a used car in the early part of the day. All paperwork was signed and they handed me the keys. After I was home, about three hours later, they call to say the car is not officially mine yet because the finance company wanted an extra $ 1500 down payment. I had to beg borrow and steal $ 1500.00, then go fill out more paperwork. If my trade in wasn’t a piece of crap, I would have told them to keep the new car and shove it. This was a minor inconvenience compared to my second problem.
4 years later, I’m trading in a Toyota at Bohn Ford. I purchased a 2013 Ford Focus (brand new). All was good. A few weeks later I check with Toyota to find out why I hadn’t received my «paid in full» document from them. They tell me that the car I traded in was not paid off yet. I call Bohn and they tell me that «it takes a while to go through.» As the days and weeks go by, I am continually sending voicemails to Bohn’s accounting department and they finally call me back to say they have resolved the problem. They sent the check to the wrong place. So now my Toyota account is overdue by 1 and a half months and I start getting calls from Toyota about why I’m not paying them. More calls to Bohn and and they tell me they have spoken to Toyota and everything will be fine. Two weeks later I get a «default of loan» notice from Toyota. I quickly check my credit report to see it has dropped almost 80 points. I leave messages with Fords accountants again and again no one responds. I had to call Toyota and go up the chain of command talking to countless people to resolve the default issue. The car is finally paid in full but my credit score is still crushed. Toyota says it will take up to 60 days to delete the default from my credit report. Incompetence at many levels at this dealership. Thanks Bohn Ford. You were a big help. Beware! Once you leave the lot you’re on your own.

Chance that this dealer is named «bohn»? I think not, given that I was completed «bohn”-ed by coming here. Truly the worst customer service I’ve ever seen in all my life. Having made an appointment to come out for an issue with a leak to be diagnosed in my car, my boyfriend and I drove 45 minutes to make it to our appt. Once in the office, we proceeded to stand around awkwardly while no one offered to help us. Then, after this strangeness, the man (who I presume to run the service dept) asked us what we needed. When we explained the issue and why we were there, he semi-​laughed and said «no way you’re getting in today. We are really busy.» Now usually this would be ok with me and I would understand– sure, there are a lot of customers in front of me… But we had called four days in advance and explained this problem, making an appt for it to be addressed. When we asked the gentleman if he could please accommodate us given we had changed our schedules and driven 45 minutes for an appt in which we had been told the problem could be looked at, he simply replied that we could make an appt for the following Monday. Great. So I drove 45 minutes to make another appt in person… I do not recommend doing business with these people. There is very little regard for the customer and you run the constant risk of being «bohn”-ed by Don Bohn.

It’s not too often that you hear the words honesty and integrity when it comes to an automobile dealer’s service department. However, Don Bohn Ford’s service department has set the bar. I’ll set the record straight by admitting that I did not buy my current Ford vehicle from Don Bohn Ford. In fact, I purchased my car on the northshore, even though I live on the Southshore and actually test drove a vehicle here.
However, driving to the Northshore for a service visit is a little inconvenient, especially when there are so many Ford dealerships in the city. I found myself on the Westbank one day and needed a simple oil change, so I decided to «pop in» and get it done. My service advisor Phil D. was extrememly personable and listened to what I wanted done to my car. He didn’t try and «push» any unwanted or unnecessary maintenance on me. He simply had the oil changed, told me my multi point inspection did not reveal any discrepancies and had me on the road with almost no delay; and at a fair orice.
Now I know a lot of you are wondering why this seemingly normal service stop warrants 5 stars. It’s what I witnessed while sitting in the waiting area that sets this place or at least this particular service advisor apart from the rest.
Phil had an extremely good rapport with all the mechanics (service technicians) and they were always communicating with him at his desk regarding his customers’ vehicles. He treated each customer as if they were family or at least life long customers, and personally took the time to listen to their concerns and then relay it in person to the service technicians. I thought I was in bizarro world, because a lot of service departments get a bad rap for recommending or performing unnecessary service.
For the «mechanically challenged», his knowledge and honesty are comforting, especially when nearly every vehicle issue involves some sort of diagnostic testing that the «average joe» just doesn;t have access to.
Unfortunately this is Don Bohn Ford, so I can’t speak for any of the other Don Bohn dealerships’ service departments. However, I’d like to think that this is a new standard for all Don Bohn dealerships. So if you own a Ford and need some service done and want an honest assessment, go see Phil D.

i thought maybe my first time going there I just was unlucky, but going back again? never again. I brought my car here for a simple check and they broke something on my car, didn’t tell me and refuse to fix what they broke and said it was «wear and tear on the vehicle» .seriously? because i didn’t bring that item there broke… all levels of this dealership are rude, mean and condescending .I have been to several Dohn Bohn franchises and this one is the worst, I don’t care if my car is dying down the street from this place, I wouldn’t DARE bring it back again. You’re better off getting service in a back alley.

I own a Pontiac Grand Prix, and from time to time I need to bring it here for body work.
I was recently in a fender bender and I had to bring my car in to get fixed. I had a dented front fender, a passenger side door that wouldn’t open, and paint damage. I brought my car in on a Monday afternoon and by Friday morning it was fully repaired and ready to go. My car is now in show room condition thanks to the great work by the guys over at Don Bohn.
I have been here many times, and I will be back if I ever need damage repair again (here’s hoping I won’t).

I brought my car in to do a factory recall. While it was there, I asked them to take a look at a squeaking noise in my steering and give me an estimate.
They came back with a $ 800 estimate for the squeaking, replacing struts and ball joints. I decided to pass.
A few weeks later, I had a tire alignment done at Jennings Automotive. The squeaking went away and has not returned. Savings of $ 725. They didn’t see any need to replace any struts or ball joints.
Untrustworthy. You would think Bohn Ford might have suggested trying an alignment.

Awful experience.
I took my Ford here for routine maintenance after a long road trip. Called a day after it was supposed to be ready for pickup and they had no record of it. It turns out the guy who in-​processed it when I dropped it off quit or was fired later that day and nothing had been done with my car (it, and the paperwork, had just been sitting around somewhere… for the better part of a week).
They finally got the work done and I went to pick it up. Figured out the next day the coolant tank had been way overfilled. I made an appointment, brought it in again, explained again that I needed coolant drained to the correct level. A few hours of waiting later and they brought my car around. I opened the hood, and… EVEN MORE COOLANT! This time the reservoir was filled basically up to the cap.
I wound up with the «mechanic» next to me, watching as I pointed to the clearly labeled «max» and «min» lines on the tank and asked for it to be drained until the level of coolant was between them.