Blinds To Go

0 stars. Do not order from here. Lied about time to finish (3 days) took 3 weeks. Could never got them installed/​delivered. Finally went to pick up blinds myself. They did not include mounting brackets. This company should not exist. Please go out of business, delete your account. HORRIBLE. DO NOT ORDER FROM THIS STORE, MISLEADING SALES PRACTICES. TERRIBLE MANAGER.

I only gave it 1 star because that’s the lowest. I bought three sets of blinds two and a half years ago. One of them malfunctioned on November 2015. I was told that it would take 5 days. After a month of them never contacting me, I decided to call them. They only give you a specific time to contact them and when you make an attempt, the phone is either busy, or you are told to call back. I decided to go there in person. When I went this evening, I was told that they only contact you via email. They insisted that I deleted it. When I told them that I didn’t, they realized that my Yahoo email was spelled incorrectly (Yahho). I was appalled. How can an adult spell Yahoo incorrectly? That have no problem emailing me with promotions but when it comes to service, they’re grossly incompetent!
Everyone, stay away from Blinds to Go because, They Have to Go !!!

Terrible customer service. No follow up on product. Experience completely based on who comes to measure and install. Tell the store you will not pay the final amount of what is owed until your blinds are installed. Would not recommend them.

In store team did a great job. Blinds came and were installed, but 4 of them were produced incorrectly and need to be reordered. Hoping this process will be smooth.

The in-​store customer service was great. Setting up and installing blinds at home was also very easy and the price of the blinds was perfect. Very affordable.

Buyers beware, store has great service until they sell you the product, After that its a disaster. I spent over $ 2000 in blinds at the Hartsdale Store and its been three months and i still don’t have working blinds. I’ve spoken to almost everyone at the store. They give you the run around between the store and the installer and continue stalling and it leads absolutely no where.
I do not recommend this store at all!

Still dealing with damaged blinds. Ho hum. Run around run around. Just very annoyed at this point, but have to deal with it since I paid thousands at this point.

Having been to Wallauer’s prior to coming here, it’s fairly clear that the quality at Blinds To Go is nowhere near as good.
Cheap, outdated materials. Poor store set up. Virtually no help.
There were two salespeople/​cashiers and a store full of customers. No floaters on the floor, nothing. Professionalism of the staff was not the best.
They are presently running a 20% off the entire store promotion.
If you’re looking for cheap, inexpensive and not the best quality blinds, you may find something you like here. Otherwise, it may be best to move on.

Walked in this morning to purchase vertical blinds. No one came over to ask if we needed help. After walking around, I went to the desk to ask for help and someone did come. She answered a few questions and then left us to go do something else. We looked around for a while and she never returned.
We looked at sample verticals on display on our own. The selection was very poor, the condition of the samples, mainly the broken track mechanisms, made us decide that the product would not last. The track material seems to be about the thickness of 3 sheets of aluminum foil.
Blinds To Go… DON’T GO!!!

Oh where to begin. Walked in, checked the inventory out, no prices listed except for the ad on the front window. POS staff folder material was laying around for customers to read. Talking amongst themselves and as I was about to walk out due to no and I kid you not NO acknowledgment of my presence it wasn’t as if I wasn’t seen. Instead the two boys and I won’t call them adults because these boys were yakking about gaming and rap artists and instead of being professional they wouldn’t shut up. I was finally addressed by a young lady and she did answer my questions about cost/​services and the difference of various products which really looked old and cheap. Drab stuff really so who can blame these kids for their excitement to work here. So I was about to ask some more before making a choice to put down money so I can borrow samples (yeah get that.$$) and a guy just comes up behind me and totally interrupted my conversation and tells the girl I’m gonna put in an order. so I got fed up and aside the WTH just happened I walked out. This place Really needs some training in how to deal with customers and perhaps put an Adult on the sales floor. Just a crappy cheap feeling going in and a Terrible experience going out.
It was like bad sex. You just don’t go back again.

Terrible experience at the Hartsdale Blinds to Go. They had no problem taking my money for blinds that broke with in a month, but try getting decent customer service.
My most recent frustration with this store came today. Last week, one of the plastic tabs at the top of one of the strips broke. I called the store and they said they had plastic strips to replace what I needed. The sales person on the other end had such a thick accent that I could barely understand what he was saying. He told to come pick them up but since it is a hour away and a toll charge, I asked them to put it in the mail for me.
A week later, no replacement part so I fought the traffic and paid the toll and went there. The store hardly had any one to wait on people and the woman behind the desk wouldn’t even look up. There was BLARING rap music playing on the radio that was so loud you had to shout to be heard. After standing there for 10 minutes I asked the women for help and she said she had already called for someone (she didn’t bother telling me that).
Finally the guy who I talked to on the phone came out. I told him I had ordered the replacement part and it was never mailed to me. He asked me my name and then went over to the mail drop and picked up the envelope with my name and address on it: THEY HAD NEVER BOTHERED TO MAIL IT!!!
When I asked to speak to the manager, Jessica, I was told she was out to lunch (this was 3:30 on a saturday afternoon).
I have had enough. On the way to the store, I noticed another blinds store in White Plains, I’ll be going there for the rest of my window treatments.
STAY AWAY

I will begin by saying the store manager, Jessica, is a very patient and helpful individual. Next I can tell you the blinds themselves are very nice and fully functional. If you buy the «intimacy» blinds be aware they come with four cords, not the two that regular blinds have. The problem for me is that I drove from Manhattan to Hartsdale specifically to see the blinds, rather than purchase through the internet – because I wanted to confirm the height and depth of the Head Rail. The blinds on display featured 2 inches in both directions and that is what I wanted, as I already have 2 inch brackets mounted and would therefore need no further installation. I made this point clear to the sales person and was assured what I saw was what I’d get. Unfortunately, when I picked up my blinds, the Head Rails were 1 ½ inches, a disappointment that had me seeing dollar signs, as install is expensive. After speaking with Jessica, she went out of her way to arrange for a half price install to compensate. Then, after really examining the situation, it turned out the 1 ½ inch brackets had screw holes in the exact location as my old brackets, so I was able to resolve the situation myself without any additional cost at all. Thank you Jessica for helping to find a solution.

My initial visit was pleasant and efficient, and my order taken quickly… however…upon arrival to pick up my ordered blinds none of the sales staff acknowledged or greeted me when I walked up to the desk. Chatting amongst themselves or head buried in paperwork, I had to initiate any interaction. When I did get attention my order was brought out quickly.
The real problem was that one of the five blinds ordered was cut to the wrong size… warranting another trip to the store to return one blind and another to pick up the replacement. Really they could have shipped it directly to my house.
Past experience tells me that I could have received a comparable product, cut on premises at Home Depot for less money and fewer trips… I might return for a specialty product, but for run of the mill mini-​blinds, why bother?

I had a really pleasant experience here. I need to replace a blind in my bedroom and needed an exact match for what was on the other window. The sales representative I worked with was great. He didn’t try to up sell me and explained all my options.
I would recommend this place to anyone looking for blinds. Lifetime guarantee isn’t so bad either.

I had high hopes for this place. Sort of. First off, know in advance that they have a limited amount of sales staff so if they are all busy you may be waiting quite a while. The first time we went in we waited maybe 20 –30 minutes and left without talking to anyone.
We went back another time and spoke with a very nice woman who took her time with us, explaining all the differences between the styles, materials and options. We decided to only replace the blinds that really needed replacing (3) instead of doing the entire place.
The blinds were finished very quickly, perhaps within 2 days. When we went to install we noticed out door blind was missing the anchor to attach the blind at the bottom so it doesn’t bang around. We went back to the store, told them, they rummaged around and found us a couple anchors. No one apologized for this error. No real biggie, shit happens. The hold down is a super cheap piece of plastic, unlike the metal hold downs on our older blinds.
The following day we were mounting the last blind and found it to be defective in that the mechanism to lock into the desired height was broken.
So we went back, a 2^nd time, and was told they would have to have it repaired or replaced. I asked if they could ship it to me as at this time I had to go back 2 times because of their poor quality. They said no.
Ended up going back a 3^rd time. So in conclusion, there was a problem with 2 of the 3 blinds we bought (66%). As I mentioned before the hold down is a really cheap piece of plastic and overall these newly purchased blinds certainly don’t seem to be made as well as our old ones, which are nothing fancy at all.
I would consider another store such as Home Depot or Lowes before I went back to this company.

We bought our blinds here years ago and recently 2 of them broke, so we brought them back. We didn’t have our receipt, but we brought them back under their «lifetime guarantee» and they were able to look up our old purchase with no problem. They promised to return the repaired blinds within two days — AND offered us «replacement blinds» to borrow for the two days while they had ours. So easy! I wish every store was run this well.