State To State Relocation

This company is horrible. We booked them over 6 weeks in advance, and everything seemed great with our contact there. Then, we started requesting a certificate of insurance be sent to our building for the move — typical for Manhattan. Then things got sticky. We had very poor response time, and haven’t been able to get in contact with our contact for the last week … Magically, he is «out sick». Today, less than 24 hours before our planned move, all Of the sudden it’s a 3 – 10 day turnaround and not the 2 day we were promised and confirmed in an email. They still never sent a correct COI to our building so we had to cancel the move. We cancelled, so not following through, but they also want the bulk paid in cash … Seems suspicious. Also, their operations «person» uses a gmail account instead of a professional email. Buyer BEWARE! Too bad we have to give even one star.

Salesman promised estimate would not change, spent hours on phone measuring furniture, etc. Promised pick up date 7÷11÷15, increase estimate by 1,600 and a delivery of 7/​18, property never delivered, no return calls. They show up on ⁷⁄₃₁ at 9:00 pm at destination and get all lazy about what they’ll move. I had to hire a second mover to set up my furniture and ended up with other people’s stuff and alot of my family heirloom glass broken.
Very little recourse.
, insurance company is useless. Again, no person to speak to and fill out this paperwork send copies of all paperwork and photos, but no electronic copies. So now this has to cost me more? Oh, and I got someone’s carpet, if anyone finds a box of photos of two beautiful little gorls, they are my granddaughters. Stay with the big name movers. DO NO GO WITH State to State Relocation. Worst service I’ve ever received from start to finish.

DO NOT USE! I ran through EVERY box and piece of furniture over the phone (including approximate sizes of each item) and was quoted $ 3000. The movers arrived (late) and told me it would be $ 6000. I asked if I could cancel, and they said my first half payment was non-​refundable. Two men then took longer to pack the truck than my wife and I took when we moved here one month ago. This company is untrustworthy and a total ripoff. Avoid!

Zero stars would have been better.
Because the quote is done over the phone, and it’s nearly impossible for someone to accurately itemize what they see every day, the quotes are never accurate, hence the multiple reviews that state they were overcharged. Our bill went up by over $ 1000.
I began working with Frank who was very personable, and assured me that they did not contract out their trucking, they own their own trucks, items are not repacked, etc. I signed my contract, for June, in April. I emailed Frank in May to get a better idea of times and exact dates. He told me to contact him one week prior to the move and he could give me an exact time. Frank no longer works for that company. In fact, if you dial their number and try eveRY SINGLE EXTENSION besides «0», every person who has been assigned those extensions, no longer work for the company. You are forced to push «0» and «IF» you are lucky enough for someone to actually pick up, you will be connected with Alonso. Alonso is the most unprofessional, impersonal, rude, and obnoxious person that I have ever met. He refused to honor Frank’s contract because he was out of the country when it was made and since Frank no longer works there, yada yada yada. I don’t know Alonso’s title, but asshole seems fitting. He will say that he will call you back and yet, he won’t.
The contract I signed stated a 2 day window of 6÷19−6÷20÷2015. He called me the night of the 19^th and asked if his crew could pick up my stuff on Sunday, the 21^st. I told him NO and he got very defensive saying that he had a 2 day window. I replied that his window was friday-​Saturday and Friday was already off the table. He had 3.5 months to arrange for this. He conceded and our stuff was picked up.
Ok, so we pay the additional money, the crew that came to load up our stuff, led by Juan Vasquez was awesome! These guys really earned their money. We were given a 7 – 17 day window of drop off when they picked up our stuff on 6÷20÷2015. I get a call on ⁶⁄₂₄ that the crew would be delivering on ⁶⁄₂₅. We hadn’t even arrived in our new home yet but I agreed. On the 25^th, I get a call asking if it would be ok to have our delivery at 9 pm? WTF? NO! It will be dark, you won’t be able to see anything and everyone is tired after driving across the country. The driver gives me attitude and finally agrees to deliver at 5 pm. They show up at 4 pm. Now I know why he wanted to drop off in the dark!!!
The best is yet to come folks. SO MANY THINGS WERE BROKEN!!! Boxes were crushed, plastic totes were descimated. Even stuff that was wrapped, securely in bubble wrap were broken. It literally looked like things were just thrown in the truck. Parts of my son’s bed were missing, forcing us to run out to Lowe’s and get replacement bolts for his platform bed. The driver was HORRIBLE! He was very condescending and rude and treated me like I was an idiot. The truck that was used for delivery was not from State to State and was even licensed in Brooklyn, NY. And to top it off, you have to pay in money orders from the Post Office. Not a money order from your bank. Not a cashier’s check. Postal Service Money Orders!!! I didn’t even know that the post office did money orders.
I have emailed Alonso twice for information about insurance claims. I have gotten zero response. I will be filing a report with the BBB and let everyone I know, never to use this company. I have moved across the country 3 times. I have never had a worse experience. The stress from dealing with Alonso was not worth it. NEVER NEVER AGAIN!!!
I will post pictures of what our boxes looked like when they came off the truck.

I did not have a good experience with this company. First they said they would be at my home between 10AM AND 3PM. I called at 4 and was told 5 they didn’t show up until after midnight. They didn’t finish until 3 Am. I was told my things would not be transferred to another truck, everything was transferred and many of the boxes were crushed. The price is set up so that it gets raised at pickup, oh you need us to box things in ourboxes, then at delivery you have to pay an extra 200 because it’s more than 75 ft. Whatever price you are given add an extra grand. Then don’t expect anything to happen on schedule

this company sucks. do not use them. if i could give this whole company zero stars i would. everything about the company is unprofessional. the estimate would double what they estimated. they do not answer any phones or emails. expect you stuff the last possible day they can deliver if you ever get it. we are still waiting for our things. it finally made it to florida after waiting ten days and two guys dont show up to help unload. so now we have to wait even longer, what kind of business is this? do not use this company. do not give them your money or business. i guarantee you will be unsatisfied. untrustworthy people who hang up on you and never give you a correct answer. they only do whats best for them and there money.

The most unprofessional dispatch and moving company that exists in New Jersey. Do not ever use for anything. You won’t get your stuff according to delivery schedule. We contracted them for a cross-​country move from NJ to California.
The crew that came to pick up our house was very professional and efficient, although they were 4 hours late.
We were advised that our contents would be on the semi-​truck immediately to go to California. In fact, our house was not put on a truck and did not depart New Jersey for more than 10 days.
We are in California now with an empty house and won’t get our stuff for another 10 days. We might as well have not moved any stuff and just bought everything new here.

Very unprofessional !!! At first everything was good we packed up in NYC & they came and loaded everything. However when we got home a week later, I called & called to see if I could have an estimate delivery date. The guy I had was Chris !! He never returned my call or updated me. They arrived around 3 weeks later just called me and said I’m an hour away meanwhile I’ve been calling for weeks … Then when I get my things someone stole two boxes of sneakers we had. I called and told the driver that I either had boxes missing or a worker stole it. He assured me he would let his boss k ow and someone would get back to me during business hours. No one called me !! never again would I use this company not their ghetto workers !!!