Jaguar Hilton Head

Jaguar Hilton Head has hands down the most customer friendly and efficient dealer service department I’ve used in a half century of vehicle maintenance. From greeting customers by name at the door, quickly assessing maintenance issues, seamlessly arranging quality loan cars, to handling incidentals quickly and never letting a car out of the shop without a wash: they are a quality professional operation from top to bottom.

Great experience. I did most of my communication by email and over the phone and it could not have gone smoother. When I got to the dealership there were no surprises just 100% honesty and drove away extremely happy.

Ok, so who in their right mind gives a dealership anywhere a 5 star rating? I do. I’m one of those people that buys/​sells cars pretty regularly… usually once every 3 years, but recently once a year (don’t judge me). So I’ve kinda gotten used to the song and dance, but I’m still pretty aggressive throughout the transaction. Well, I met Lucan (General Manager) at a track event in Atlanta and then he invited me to a track event in Savannah, where I met Tony (Sales). Both of them are GREAT guys and while at the track, they never once mentioned me buying a car from them or anything of the like. I had a Porsche 911 and although I loved the car, I wanted to get into something a little cheaper to take the track (didn’t want to get my feelings hurt with high repair costs).
So I was on the hunt for either an STI or a Corvette. Once I made my intentions known, Lucan joined my hunting party with full enthusiasm. Although we were in different cities, he hunted down all kinds of options for me, but none of them checked the box for me (I’m way too picky). Then he found a Roush Mustang for me. Initially, I told him there is NO way I’d trade in a 911 for a Mustang. So he found a BMW M3 option for me. I decided to make the 3 – 4 hour drive to test drive the M3 and the Mustang (since I was gonna be there anyway). I figured worst case scenario, I’d drive my wonderful 911 back home with no regrets.
Although I arrived late, Lucan and Tony were both VERY accommodating and allowed me to test drive multiple vehicles back to back and did not rush me to a decision, despite the fact that they were ready to close for the day. By the time I decided on the Roush Mustang (he was right, it is THAT special of a car), everyone was gone for the day, except for the Sales and Finance Managers. They kept a skeleton staff available for me until I decided and completed the paperwork. Lucan spent a lot of time explaining pricing to me and in the end, I not only received great value on my trade in, but also a great price on the new car! Derek (Finance Manager) was also very accommodating and wrote up my deal based on the open lenders at the time, but was able to find better rates for me on Monday morning!
Again, I have dealt with tons of dealerships in the past, but I guarantee… no matter where I live in the future, I’ll be contacting the crew at New River Auto Mall for my next vehicle! And I have already referred a number of close friends to them as well. Here’s something Lucan said that pretty much sums up his philosophy on car sales (I’m paraphrasing): It’s not about getting the most money you can out of someone for one transaction… it’s about establishing a relationship based on trust so that you get a customer for life. Well, Lucan… you now have another customer for life. Thank you and your team for ALL your help!