LexService

I have had lexus autos for a while and all my experiences at Lexservice have been great. They do a really good job and also save you a lot of dollars. If you own a lexus, do yourself a favor and get your next service here, you won’t go anywhere else again.

*Changed accounts so I’m updating my review* I was pleasantly surprised by Paul and Steve… They offered the best customer service experience and best pricing after I did some research with some other auto repair shops.
For example, the dealership in which I purchased my car quoted me TWICE as much for my 60,000 mile check up than LexServices. Did I mention, the dealership does NOT offer free coffee and donuts like LexServices offers?
All in all, I left with my two vehicles serviced and Steve gave a summary of work that my cars would soon need with an accompanying timeline with no bullshit added. I felt like I just went into a doctors office and got my immunization records updated but without the pain. How come all auto shops can’t be like this?
Paul is awesome, when I scheduled a brake change and transmission fluid change for my two vehicles today he reserved a complimentary rental car so I can still get my work done for the day. I look forward to bringing my business here in the future.

Solid.
Found these guys on Unilocal.I needed to take my 2002 Toyota Tacoma in for a transmission flush.
I called around and got a bunch of quotes, and these guys charged $ 175 (versus dealership at $ 200). I figure if they work on Lexus, they certainly can work on a Toyota…
The thing I like about these guys is that they offer market or slightly lower market rates AND they get you IN and OUT. A lot of mechanics tell you work will take place in an hour, and 4 hours later you’re still waiting. I had my truck in at 1 pm for my 1 pm appointment, and I noticed it was elevated on the hydraulic lift by 1:20 pm. Impressive.
I went for lunch at the taco stand a block away, came back at 2 pm, and the car was basically done. I was out the door and paid by 2:20 pm. I don’t have all day to sit around and wait for my car to be repaired — these guys seem to know the value of their customer’s time. Big thumbs up.
Super clean lobby, free wi-​fi, clean bathrooms, relaxing (can get work done thanks to the free wi-​fi signal).
I got a really good vibe that they know what they are talking about. Trust is huge when dealing with a car mechanic.
I am considering having them do my timing belt and water pump (which runs ~ $ 1K here).
Thank you guys.

I’m done writing reviews/​updates for LexService. I will summarize my longstanding feelings with this final update. Steve, Paul, and the staff are professional and honest — what more could you want? If you wait for your car, they have wifi, television, comfortable waiting area, and warm coffee.
You can call them to better understand the breath of their expertise (car makes/​models), but when it comes to Lexus, they are superior. Steve & Paul, I can’t thank you enough for the professionalism and service you have given me over the years.
On my last visit I overheard a customer asking Steve & Paul advice on what her next car purchase should be, and I have no doubt that the individual took their suggestions as golden, resulting from the trust level that LexService establishes with their extended customer family.
Highest praise!

We’ve been taking both Lexuses (Lexi???) to Paul and the guys for the past three years. Never fails to be the utmost professional, timely and cost-​effective garage around! They have 5 stars on here for a reason — they’re great! Thoroughly recommended.

hard to find a place 5 stars across the board but that is what this place is. The organization with Paul handling the paper work & Steve diagnosing the issues, flawless my friends. I only have Monday’s off & work in my car everyday. Paul slotted my vehicle in the assembly line (place is busy cause its good) and was straight up front with how long the service would take. They accommodated my special needs & will undoubtedly bring my Subaru when it needs love.

Steve is awesome! I was very impressed with his professionalisim. Great service & very friendly, thank you.

I typically take my 2011 Infiniti to the dealership, where I purchased my car, for all services; I have established a relationship with them and always felt I can totally rely on their judgment. I was recently told I needed a repair in excess of $ 2,200.
I remembered hearing the LexService radio advertisement and thought I would check them out to essentially get a second opinion. From the initial telephone call, to the moment I stepped foot into LexService facility… I was met with consummate professionals and a class act!
Here’s why: The place is immaculate, Paul is so personable, he greeted everyone that walked in by name, moreover, he was incredibly thorough in asking and understanding my concerns and issues to convey to the mechanics. Although, this was met and complimented and yet surpassed by Steve, the proprietor!
Upon Steve examining my vehicle, he first explained, by showing me, why the Infiniti dealership service may have diagnosed my vehicle with the needed repair. However, he kindly refuted that by going through the process of elimination of all OTHER factors that indicated otherwise.
More importantly, Steve could have co-​signed and piggy back on the dealer’s repair order and charged me their rate which is 35% less than the dealer’s quote… Which, I would have been thrilled to save and gladly pay.
Instead, Steve, LexService, said to me, at this time and not in any immediate future, does your vehicle warrant the recommended dealer repairs!
Merry Christmas and Happy New Year to me! I have been blessed with an honest, meticulous, reasonably priced and consummate auto repair shop — My new bestie for my Infiniti :-)

Great shop. I came back regarding service that happened 2.5 years ago before moving out of the South Bay, and they addressed the issue without hesitation. Steve, Paul, and the crew always put the customer first, which seems increasingly rare.

I’ve a 2002 GS 300 with over 220K miles and over the years, for the most part, I’ve relied on the dealership for repairs and service. But with repairs becoming a bit more frequent and the dealer being expensive, I needed an alternative to the dealer. I found Lexservice on line an the reviews were solid, so I decided to give them a try.
I took my car in for some struts and a/​c work. The quality of their work is unbeatable and at a very reasonable price. The guys at Lexservice, Paul and Steve have a really professional operation, and they offer excellent work at a reasonable price. They are now my go to guys for service. Did I mention their reasonable price.

I drive from SF to get my car serviced at LEXSERVICE. My Lexus RX 330 has been under their care for close to ten years and recently reached the 200k mile club. My friends have stopped asking why the 6 hour drive is worth it. Best. Car. & Customer Service. Ever. Fair-​knowledgeable-​affordable. Forever a fan and client here!

I took Optimus (My Honda Accord) in for an Oil Change and check up! I received fast and friendly service!
The facility is very nice and well kept. There was coffee, water and cookies available. I just sat and watched TV the whole time.
The experience as a whole was great, I usually find myself impatient when getting my car serviced because the environment isn’t that comfortable but this was a breeze. Paul and Steve were very nice and knowledgeable when it came to my vehicle. I’ll definitely be recommending them to friends as well as bringing my vehicle back!

I have had some bad experiences with some recent auto repair shops in the neighborhood. So I came here because I trusted Unilocal positive reviews I am glad I did. As Unilocal helps to even the playing field when it comes to auto repair and shady shops taking advantage of people simply because they can. If your work is good, and you treat your customers right along with a clean, comfortable waiting room like LexService provides then repeat business and word of mouth is all that’s needed for your business to flourish and everybody goes home a winner.

Paul and Steve do great work!
Although my car isn’t a Lexus, I bring in my lowered Mazda 6 for alignments and they have always done an outstanding job. Customer service is impeccable and they take great care in making sure your car is handled carefully.
Highly recommend this establishment! I’ve been to their other location in Hawaiian Gardens and had an equally pleasant experience there as well!

Honest and best knowledge of Lexus cars by far in the South Bay. Paul and Steve told me that I had re manufactured parts in my 2001 Lexus GS 300 that I truly loved. They fixed my car and brought her back in great condition at a fair and decent price and even lent me a loaner. Wow very impressive and means a lot to have good guys that care for cars like they should. Would definitely recommend Paul and Steve!!!:). Keep up the excellence!

I’m always hesitant to try new places, especially when it comes to car repairs, but I was glad to find out for myself that all of the Unilocal reviews are accurate. They’re extremely nice, friendly, courteous, and thorough, they’re honest about repair costs, and they’re extremely knowledgeable. And I love the efficiency of appointments! I’ll definitely be back. Thanks Lex Service!

I had my buddy’s Lexus while he was out of town. He has no regular mechanic in this area as he is from the bay area… I called here and they were able to get the part and have it completed in a few hours after work.
Nice service and a nice place while having to wait for repairs to be completed.
Thank you!

I was pleasantly surprised by Paul and Steve… They offered the best customer service experience and best pricing after I did some research with some other auto repair shops.
For example, the dealership in which I purchased my car quoted me TWICE as much for my 60,000 mile check up than LexServices. Did I mention, the dealership does NOT offer free coffee and donuts like LexServices offers?
All in all, I left with my two vehicles serviced and Steve gave a summary of work that my cars would soon need with an accompanying timeline with no bullshit added. I felt like I just went into a doctors office and got my immunization records updated but without the pain. How come all auto shops can’t be like this?
Paul is awesome, when I scheduled a brake change and transmission fluid change for my two vehicles today he reserved a complimentary rental car so I can still get my work done for the day. I look forward to bringing my business here in the future.

Steve and Paul are great… I’ve been coming here for years… Even though I don’t live in the area anymore, I still get my Lexus serviced here at LEXSERVICE

I’ve been using Lex Service for the last 3 years after getting tired of the high costs the Lexus dealer was charging for services. I found them on Unilocal and after reading through some of the reviews decided to give them a shot and am incredibly happy I did. I just sold my 2007 Lexus RX 400h to my parents and when they took it to their shop in WI to get new spark plugs the Lexus dealer said «this car was really taken care of well» which is a testament to the quality of work done here.
I’ve had the brakes, shocks and radiator fixed here and in all cases they took me out and showed me why they needed to be replaced. They also did the 120K service and was much cheaper than the Lexus dealer which was great. They never tried to up sell me and felt they were upfront and honest on what needed to be done and what could wait to be done.
I highly recommend them to anyone looking for a place to have your vehicle serviced.