Chase Bank

Horrible customer service, long wait times, extremely rude bankers, one person working and wouldn’t call for help from co workers

This Branch used to be really really great when Harold, Jairo and a few other associates worked here. After the branch manager Dominique has taken over it seems that no one here really cares about service. I’ve been a customer of this bank for over 10 years I am also constantly referring people to this Bank up until this lady had taken over and completely gave me a distasteful experience. To be honest if my merchant services was not connected to my account I would probably cancel this bank and switch right away just because of how awful the service was. They have also now eliminated multiple windows at the tellers so you have to wait in long lines or use the machine was just a constant headache as well. The new staff does not really care about customer concerns just really getting things done and getting people out of there. My advice come back when they change management.

C’mon man… Maybe I should review myself as to why I continue to torture myself by frequenting this bank. I need to speak with a professional banker, the lady tells me «we are short staffed and if you know anybody we are hiring» WTF??? How about she get her ass behind a desk and do something besides tell me they don’t have enough employees to run the bank??? I wish there was a half star for this branch. Maybe cus it’s in Harbor City and Chase could give a shit about cashing welfare checks?

Wow chase seems like a company that tried to grow too fast and failed miserably Washington Mutual was a great company and thrived in customer service but after there take over Chase opened multiple locations but could not provide the premium customer service. the drive-through’s were closed soon after opening and now they are replacing their tellers with ATM machines ! seriously if I wanted to use the ATM I would have used it outside if I came in the back there is obviously a transaction I needed to make that I couldn’t make at the ATM. Moving forward Chase does not feel like a company that cares about there employees nor their customers.

Worst Chase branch I’ve been to. One teller while there’s a long line out the door. One machine down and no one greets to assist you. I’ve never wrote a review while waiting to be assisted. Never coming here again!

The absolute worst bank branch experience I have ever had! 1 teller makes absolutely no sense when you have other employees sitting on their asses in their cubicles on their cell phones. The only reason this branch is getting 1 star is because I cannot leave a review without it. Utterly pathetic!

This branch has really gone downhill since they replaced most human tellers with those robots.
They’re friendlier than ever about the inconvenience, though!

Great customer service today. Went into the bank during my lunch hour. Two others were in line before me. One rep came up to greet me with a big smile and asked how she could help me. I actually just needed quarters to do my boring laundry tonight. She took my cash and went right up to the teller and got my quarters for me. I asked her if she needed my debit card or account number. She said she didn’t need it. I was in and out of there in less than 2 minutes. She just made my day!

Waiting for customer service for half an hour n she talking about her friends dogs on the phone.

I Love this Chase Branch! Always friendly, fast and efficient! Jessica V. Estrada helped me replaced an old expired debit card! She helped me make a cash and check deposit from her desk! I felt like 1 million bucks! if I have anymore banking needs I’m going to Jessica! She’s the Best! Everyone is so friendly at this bank branch!

Do you to a temporary emergency this branch is closed what the heck kind of BS is that???
What about when it’s an emergency for the customer. What kind of corporate business closes its branch during the busy daytime? There is no natural disaster, the building is intact, it is not on fire you can’t cash a couple checks and make some deposits

This brach is horrible. Always long waits inside or drive thru. Customer service is bad and I’m a business customer so it’s worse. Time to change banks.

This place is always nice and clean. I always come after work and never have to wait. Customer service is great.

Ugg, $ 6 to cash a check written by a customer of yours? I think NOT. And then you try to pull the okie doke by trying to get me to sign up for a bank account with you… Your a joke… back to oblivion you go… or you can just back to being washington mutual. Your a nickle and dime’ing place… go kicks rocks.

Not my main branch but did open up an account for my work… it can take a long time to see a representative… not too happy about that especially when I an trying to bank on my short 40 minute lunch.

I’m going to open a bank account here soon! woohoo.
–will update