Midas

It’s unfortunate that I have to write this negative review, but be warned before you bring your vehicle to this business. The other reviews on here are similar to my experiences. I wouldn’t return to this shop, even if they paid me for the service.
I first came to this shop out of convenience. I live less than a mile away and I work out at the gym next door. The employees seemed friendly and were really great about letting me drop off my keys and they’d bring them back to the front desk at the gym so I could come pay my bill after working out and I’d be on my way. Awesome. On my first visit I had an oil change and my total was $ 45-​$ 50. It was unfortunate that they didn’t top off my wiper fluid and do all the little hat tricks that several other shops do. But again, it was SO convenient.
On my second visit, I had a headlight out. Sure they could replace it, they said, easy and no problem. When I came back to pay my bill the total was $ 93. The oil change had gone up by a few dollars, the headlight was far more expensive than it should have been and they then informed me that a third service had been done which they were REQUIRED to perform and I now had to pay for it. Really? Required by whom? I’ve never heard of any shenanigans like this before. I’d also asked them to rotate my tires and the manager, Mike, explained to me that, by law, they couldn’t be rotated because they were so worn down BUT he could order me some new tires and replace them for me in just a couple of days. I paid my bill and swore to never go there again.
Then was visit #3, the one I swore against. It was an emergency. I woke up to a dead battery and after changing that out my car was driving funny on my way home from work and had me in a panic. I called my brother who is a mechanic and he said to stop somewhere and see if they can plug in their machine that will run the diagnostic codes and see if we can identify the problem. I swung by Midas, out of convenience, and Joe came out to «help». I told him what was going on and my long day of car troubles and he said «Doesn’t your brother work on cars? Why don’t you have him figure it out?» I told him that my brother is not nearby, HENCE MY PRESENCE AT MIDAS. He said OK and plugged his machine in but told me it wasn’t showing him anything and in order to look into it he would need me to bring it back in the morning so he could look at it all day. He didn’t know a cost or time frame but if he couldn’t figure it out he’d «put his diagnostics guy on it.» Not happening.
I went home and called my brother to fill him in and he said to bring it to his shop that night and he’d look at it on his lunch break. I drove the 35 minutes to his shop and he plugged in the same machine Joe had at Midas. It showed him an «evap» code and my brother immediately said «oh I bet it’s the intake hose right here» which it was, it had come a little loose. Someone probably bumped it while swapping out the battery and it took all of 30 seconds to tighten. THANKS MIDAS.
I took my car to Les Schwab to buy some new tires, since Mike at Midas had told me how they were in such poor condition. The guy came out to look at what I currently had and told me that he would love to sell me some new tires but I really didn’t need them. He suggested a rotation since my car is AWD but that I was a least 6 months from needing to replace them. THANKS MIDAS.

Bait and switch!
First off, I’m a guy that likes to get a good deal. I know that automotive care has one of the highest opportunities for abuse, so I always make sure and call around to see what prices are BEFORE I schedule an appointment. Midas wasn’t the cheapest, but I gave them some credit for have a recognizable name.
When I called and talked to «Joe», I asked if he could give me an estimate of how much brakes would cost. He DID indicate that he could only give me an estimate, which was fine with me. He told me that brake service was $ 149 for most cars, that there would be a cost of $ 60 if the rotors needed to be turned, and that new rotors were between $ 50 – 70. I indicated that if there was only a $ 10 or $ 20 difference, I’d rather have new rotors. He replied with «that cost is for each». I said that made sense and made the appointment. NO OTHER COSTS WERE EVER MENTIONED.
After the brake inspection was done, Joe informed me that the rotors would, in fact, need to be replaced, so the total cost was going to be $ 414. Now, I’m no math genius, but according to my calculator, 149+70+70+30 (oil change) does NOT equal 414. I asked what the cost difference was and I was told they were for labor on the rotors and «shop costs».
This did not make me happy. Why? Because when I asked for an estimate, and specifically asked about the costs associated with rotors, I was never told about the extra labor cost for replacing rotors. Nor was there any mention of «shop costs». When I mentioned this to him, Joe simply said, «every shop on the planet charges those costs». I replied, «If every shop on the planet charges those costs, then why wasn’t that a part of the estimate you gave me this morning because you KNEW you were going to be charging me those? And you knew there were additional labor costs associated with installing the new rotors, so why didn’t you mention those costs when I asked about them?». Joe had no real answer for this.
Look, I think every business has the right to charge as much as they want for the work that they do. But baiting-​and-​switching is an unscrupulous tactic and I highly encourage people to stay away from this place to show them that this type of behavior is NOT okay. Plus you can just look at all of the other 1-​star reviews and you can tell that my situation was more the norm than anything else. I sure wish I would have looked at the review first.

Worst experience ever… They are now trying to get bad reviews removed, such a dishonest company! First off I started calling explaining that I needed brake pads and rotors turned and that was it. The guy on the other end said no problem I’ll schedule for 1300 and it’ll be and hour. Well I arrived from the airport for my 1300 appointment and then the guy tells me he first has to do an inspection for an hour then we could discuss maintenance options, then depending on what was needed for repairs it could take as little to additional hour. So the one hour quote time of 1 hour turned to minimum of 2 hours. I’ve worked in the industry and know what the issues was as it was just front pads. He was trying to do an inspection in order to sell more repairs of which my vehicle didn’t require. If he was honest about the inspection up front I never would’ve wasted my time driving from the airport to Milwaukie. I found a reputable competitor down the street that did the job I asked for half the cost that Midas quoted. Do yourself a favor a steer clear of this mess! Good luck!

I was astounded at the service I received today by Anna and the Midas crew. I had a brake light out, went to NAPA (off 212 & 82^nd) and was referred to this Midas to have the light installed. I didn’t call ahead and only had ½ an hour before another appointment. Anna said I’d have plenty of time as it would only take 10 – 15 minutes to fix. Anna was professional yet friendly, and made the wait interesting and entertaining. After informing me my car was ready (after only 7 minutes) and that there was no charge for the installation, I inquired about their oil change prices and policies. Needless to say, I made an appointment and can’t imagine going anywhere else. Kudos to Anna and the Midas crew!

The folks here at Midas are great. They are friendly and helpful and don’t try to sell you things you don’t need! I highly recommend them.

I brought my car in because my brake light was turning on every time I made a turn — uh oh! Brought it to Midas and they got my car fixed and ready to go.
Why they get 5 stars for this?
First, they set expectations — we’ll get to it at X time and see what’s up. They called me and explained what they’d found and something else that I’d thought was wrong but hadn’t mentioned it. They explained in layman’s terms what was wrong, what they were charging and what my options were. When I explained that I needed my car by Monday (they’re closed Sunday) they stayed an hour passed closing to make sure I had my car in time for work Monday.
These guys are friendly, hard working, and will definitely have my business from here on out.

Everyone here is so nice and helpful! I’ve been to Midas in other states as well as others in Oregon and this one is hands down the best I’ve been to. Fair prices and they always remember me or my family members no matter which car we bring in.

Today I found my self stranded in a parking lot near their location. Out of no where, my car would not start. I called Midas, explained my situation to Michael the manager, and within minutes he came to my rescue. He tried a couple different things to get it working, and finally it started. I asked to follow him back to their shop to pay and he said you don’t owe me anything. He gave me advice on what the possible problem could be and sent me on my way. Much appreciated! My family has gone to them for years. Definitely recommend.

Poor history with these folks. Giving them a second chance.
Horrible waste of time. Lack luster employees. Zero sense of urgency. Appointment at 11 car in the air at 1150. Why bother to schedule an appointment a day in advance? Über wanted an inspection amd uses these folks. Horrible choice. From my perspective in the office this should have taken 15 minutes. From my experience with cars it should have taken no longer than 30. So why was I there over an hour. Because they kinda suck. Save yourself. Go someplace else.
Result of inspecrion, need rear wiper and 2 tires. They want to charge me for another inspection after repaired. Ripoff

I should have listened to the other reviews before taking my truck in. Wanted to get an estimate on how muck some brake work would be an I got an earful! They misdiagnosed my clutch issue. My clutch pedal was cracked but they told me that my clutch line was broken (which it was not). They wanted to charge me $ 250. I called another garage that I’ve been too before and they quoted me $ 90 including labor. So I decided not to get any work done. I drove off and heard a clunking sound that had not been there previously. I drove it back and they told me that the wheel bearings weren’t fit right and needed to be welded, but the truck was safe. Took it to the other garage the next day and they informed me that the truck was clunking because the wheels weren’t TIGHTENED. Safe my a$$. They were just trying to get my money. Will never be going here again.

I used to think this was a good place to go, but my last few experiences were terrible. One problem they claim was fixed is still not working. However, the worst was them telling me I needed new brake pads, rotors and even calipers. I was suspicious because I had replaced the brake pads recently. So I took it to another professional mechanic who is a friend of mine. (I normally don’t go to him, because he won’t charge me for labor and I don’t like to take advantage). Turns out, the pads had almost 50% left on them. One rotor was slightly warped, but had plenty left to resurface it. As far as the calipers, nothing was wrong. This would have cost me over a $ 1,000 to fix had I just listened to Midas. Do not take your car here.

I took my car in there for a simple oil change with a tire rotation. They changed my oil. Great. They did not rotate my tires and didn’t actually tell me that they had decided not to do so, I had to call later on to ask about it because I didn’t remember them mentioning that as part of what they had done. They mentioned that they did not rotate my tires because tires do not need to be rotated when they are wearing perfectly (so not true and my tires were NOT wearing perfectly). They either just forgot to do it and wanted to make up a fancy lie why they didn’t or they were too lazy to do what I’d asked.
They also thought I had a coolant leak so instead of asking me if I wanted them to check on that, they just filled me up with all water. No coolant. I would have liked to have made that decision first so if I chose to not have them do a pressure test, I could have had coolant refilled instead of water. They also gave me an estimate for a power steering leak they said I had which was well over $ 800.
So they did the bare minimum of the oil change, failed to tell me that they didn’t actually do anything else they were supposed to (refill my fluids with FLUIDS not water or rotate my tires.
Come to find out, I did have a small power steering leak but only had to replace the hose, not the entire pump that they quoted me. I got the work done for half the price at my mechanic’s who is actually honest.
I will never return to Midas for a service again.

This review is long overdue. Midas has consistently been honest and fair in all of our dealings. We most recently had a very large issue with our Subaru, and weren’t sure weather to fix or just trade it in. They showed me the issues, offered options about what could possibly wait, what couldn’t, and even a number for a place to get used tires. When I was worried about cost they reminded me of coupons on their web site, and gave me additional ones as well. I feel we are treated with courtesy and respect, and our time and money are valued.

If you have a car, and need anything! and I mean anything wrong or needs looking at, I recommend this shop. The mechanics, honest (if not the lie so good you are happy to accept it as truth), and efficient, knowledgeable like you want in your doctor.

My appt. was for 3:00pm. I got here @ 2:48 & was told it would take an hour. They didn’t start working on my car till 3:02 and were done by 3:55pm. Nice job crew. Anna works the front counter & was very nice to meet.

I brought my car in for an oil change, it was done in about twenty minutes. Fantastically fast work, and they didn’t try to up-​sell anything to me. Overall, the service was cheap and quick; the staff I dealt with were friendly and helpful.