Car Toys

If I could give a higher review I would! Dropped off my 2014 Ford Escape to have remote start installed. Customer service was exceptional, store manager was actually very nice and helped us right away. I called around to many places to check on pricing and car toys was the best deal. They also got it in same day and had it done within three hours. Pretty amazing! Thank you again guys!

I will never be back to this place. When I first came in 6 hours ago, the salesman was very friendly and assured me my vehicle would be serviced and finished around 8. It is 9:00 and I am still standing in the lobby. Jessica is at the counter and extremely rude. She is over dramatic about everything she is doing. I listened to her try to put an item back into inventory on the computer for about 30 minutes and she was rude to her coworkers who were trying to assist her. When she put customers on hold, she was complaining about what they called about. I understand the retail world, but other customers should not be hearing the complaints that salespeople have about other customers. Also it was 8:30 and Jessica was blaring her own music in a separate speaker room, but loud enough to over power the regular stereo in the lobby. The man who was working the front desk is yelling across the store to Jessica instead of walking to her to talk about other customers. I also have not been spoken to except to ask if I had paid for my service yet. It was a free installation so I pay nothing.
Basically they are very rude to eachother, customers, and their overall career choice. I refuse to have anything worked on by them and I will not give any of my money to them. I will say the technician went over everything with me and made sure everything worked perfect and he stayed the extra time without complaining to work on my vehicle, so a big shout out to the mechanic, I appreciate you!

This place has the worst customer service ever! They lie about the scheduling and are very confrontational! I spent over $ 900 for a stereo that cost $ 349. Do the math. They blew one of my speakers and blamed it on me. I had to throw a tantrum to get them to replace it with 2 of their $ 50/​pair speakers. Now my stereo sounds like I am listening to music though 2 coffee cans. I am going to tear out these speakers and contact Crutchfield for a better quality set and do it myself like I should have the first time. I will NEVER use this company again! Management hangs up on you if they don’t like your tone. Over 90 negative reviews can’t be wrong. I should have trusted my gut! Go to Stereo King if you can’t do it yourself.

Worst customer service; a hassle for them to even talk to you. The detail folks said there is no time shrugged his shoulders and walked away; even with an appointment.
Update: Manager called about the incident. Definitely worked some magic and made it better. The service guys were very thorough and professional; letting me get back to work as soon as possible. Finished my car 3 hrs ahead of schedule. Will now recommend checking this place out. Call ahead to be respectful.

I will never darken the door of this store again. I had these knuckleheads special order a dual camera system for my commercial truck so I could see both my generator being towed behind and the hitch. They ordered the camera system alright, but charged me an undisclosed fee to order it. They did not call me to tell me the camera had been received. They refused to make an appointment, so I brought the truck in and hoped for the best. They installed the camera and monitor wrong the first time and sent me out to buy new mounting hardware to fix it. The mount they made was an abortion, but it worked, so I took delivery of the truck with a working camera.
About two weeks later, the cameras started working intermittently. It was a few more weeks before I could get the truck in while the cameras were not working and they told me the system need a new «brain» — whatever that is. They told me they would order the parts and they would be covered under warranty. I called to confirm that the parts had been ordered (no trust at this point), and they had been (pleasant surprise). I finally had a chance to bring the truck in on a day that the only installer who was capable of touching my system was scheduled to work and was told he had called in and wouldn’t be there that day, but they would get someone else on it. Eight hours later, they called to tell me the system still hadn’t been fixed — they couldn’t figure it out. I went in to get the truck (not happy) and told them to give me the parts they ordered and I would fix it myself. The manager stood there looked me in the eye, and told me the parts would be over $ 300 (clearly a lie). The manager then told me that the installer had planned this day off for over a year (another lie).
This business is poorly staffed, unprofessional and disorganized. The staff failed to provide reasonable service on nearly every opportunity, and I was lied to more than once. I will just scrap this camera and buy one from someone else who runs a reputable business.

I have had the worst experience ever. It’s been 4 days since my installation and I have been back 4 times and have yet to get it working without issue. I have an appt at the other car toys because I’m to the point in tired of wasting my whole day. A different issue every time I leave them from supposedly fixing one. The whole system needs to be swapped out I’m sure it faulty but they don’t listen. Anyways I would never refer anyone to go there to get anything major installed. By looking at all the reviews it’s clear there is a problem here!

A $ 50 stereo and a $ 50 pair of speakers cost me $ 320 !! Paid upfront !
Installation fees and cheap plastic dashboard mounts are apparently how they make their money: o (
After the job was finished and the receipt given I was told that he had written the wrong model stereo on the receipt and it would cast an additional $ 20. WTF !!!
I got into my car to see that the stereo was countersunk instead of being flush with the dash and the plastic dashboard mount was warped. I got royally fooked ! :O (
I’M NEVER GOING BACK !
(Zero stars would be to high of a rating for this place)

We had the Groupon for detailing, but we could have done as good a job at home. The person who worked on our car was super friendly and said they spent quite a bit of time on the car, but the result was nothing more than a glorified carpet cleaning. The carpets were cleaned, the seats wiped down, but there was still dirt in the seams of the seats, grime on the seat belt latches, film on the interior door handles where the rag went over them, and light streaking on the inside of the windshield. We dropped off the car at 10, supposed to be done by 4, wasn’t ready for pickup until around 6. Again, great people, but the details were left out of the detailing!

I’ve had a lot work done to my 03 Tacoma and Steve is the one I deal with every time! His knowledge of stereo equipment is next to none! He’s been in and out of my Toyota like 15 times at-​least and each time it sounds better and better! He also installed a new alarm to protect my ride and system! Steve has been a true professional each time I’ve gone into Clackamas Car Toys! Thank you!

I had never gotten a car detailed before and just happened to get a Groupon for Car Toys right when we decided to sell our 2002 Saturn. It had been through the wringer with two small kids in the back doing God knows what. CT was great and the car is ready to be sold and NOT be embarrassing! Thank you! I’ll be back with our other car soon.

I took my brother in on Easter Sunday because he lost his cellphone. My brother is bipolar and not good when dealing with people. Jacob worked with my brother, he was patient and kind along with being extremely professional and knowledgeable. Thanks, Car Toys, for employing Jacob. He’s outstanding!!!

I just had my 4^th or 5^th car done at this particular Car Toys and even though they do sometimes take longer than estimated to complete a job, I’ve never had an issue (and certainly not one they weren’t willing to rectify) with their quality of work when it comes to installation, especially on complex newer vehicles with factory systems. Steve, the shop manager (and the only guy I’ll let work on my cars) knows his stuff and does super clean work, and I’m an (admitted) perfectionist and consequently, very picky. I don’t mind waiting longer and paying more for his quality of work and attention to detail, when it’s done right it’s done right and aside from equipment failure, will serve you well. This type of installation work is a craft, skilled trade in other words. If you’re in a big hurry and can’t wait for quality, pick another time to have the work done.
Most recently, on a brand new 2015 Ford Fusion Titanium w/​Premium Sony sound, Steve installed a 12″ JLW3V3−4 subwoofer along with an LC2i/​ACR1 for OEM Integration, a JL ⁵⁰⁰⁄₁ Class D Monoblock Amp, and also ran all power, ground and remote through the vehicle. He also deadened the panels and trunk with Dynamat, and did the license plate as well. Turned out fantastic, perfect job. And this is integrating with the factory 390 watt Sony amplifier and NOT having to use a 40amp relay.
He did the same quality of work on my 08 Acura TL, which is the epitome of a garage queen and I won’t let anyone work on except myself.
Keep up the good work, thanks again.

I had my bmw for interior detailing 2 months ago and there were 2 reasons why i gave this a one star. First, it took them 8 hours to do their job even though they had estimated to be around 4 hours. Their excuse was that they have customers waiting before me. But i had schedule a week prior for the interrior cleaning. I also asked them if i had to wait; they told me as long as i arrived on time then no, which i arrived 15 mins early. And second, they did a poor job. They did not bother cleaning or vacuuming the back trunk or the glove box. And yet, there is still fungus growing in the back seat.
Overall, dont go here for interior detailing. The workers are not professional at their job because they need 8 hours just to do their job.

So I spent $ 2,400 on a new stereo system, I was excited to have a new touch screen DVD player, a dash mount kit for the DVD player, an amp, and two 12 inch sub woofers with a custom made box.
Two days after making the purchase I get a phone call from sales associate named jake (the skinny red head). He tells me that he ordered the wrong dash mount kit and that he has to order a different one. So jake calls me on the day the new mount kit came in. He left a voicemail and I return his call, I was talking with a manager and I asked if I could set up the installation date. The manager told me he would have to look through all the paper work to see who is installing the stereo, to set up an installation date. So the manager suggested for me to wait for josh to call me back to set up the installation, this was at 4pm. At 8:30 pm I get a call from josh saying his manager forgot to tell him to call me. So I stop by Wednesday night and waited 30 min to set up an installation date and time.
I was told to drop my car off at 9 am on Saturday and I would have my car back by 9pm Saturday with everything installed. I get a phone call at 6:30 from josh telling me they will not be able to finish the installation due to the incomplete custom box. At this point I am hot (extremely upset). I asked the manager josh who is very unprofessional why is my box was not done when they had over 9 hours to complete it, he tells me «because we are professionals». So I told him if my stereo is not fully installed I wanted my refund, that’s when josh found someone to build my custom box for my speakers. Josh told me he didn’t want to make the installer work a double shift to finish my job, I’m sorry but I made a full payment and would like a full installation complete.
I will never purchase another product from car toys! I will never refer anyone to car toys. I will never return to the happy valley store ever! This was a horrible experience. No one should ever feel upset about spending $ 2,400!
Thank you Jake and Josh for being a**holes!

I took my car in to get detailed (paid for a $ 79 Groupon) and the detailer and staff member that helped me were incredibly helpful and friendly! I was excited to have an opportunity to update my last review. They listened to what I needed done and offered good advice on how we should proceed. Thanks to the two who helped me when I dropped off my car, I would give you two 5 stars if I could.
My car had a bit of a mildew problem in the back so I agreed to a few up-​charges ($ 148) to move the seats out and do a full sanitization on the car. I was expecting to pay a little more to deal with the mildew but at this point i have paid over $ 200 so I am expecting my car to be pristine when I go to pick it up. I get my car back and the bottom of the trunk mat and the wheel well is still covered in mildew! I found a bunch of dirt and sticky stuff still left in the cup holders and glove box as well. It’s not like they didn’t have time, my car was in the shop from 10 – 7.
To make matters worse, as I’m leaving the manager did his aggressive upsell garbage to «cut me a deal» for a $ 100 dollar package to clean my headlights which I told him I was not interested in, since I know there’s a product you can use at home for much cheaper. Turned out that my Groupon didn’t go through for whatever reason and when he called me back to retake down the info (3 calls, two messages between 9pm-​8am, mind you…) not only did he try and pressure sell the headlight package again, he insisted that I wouldn’t be able to do it myself since it’s «too much work». I was infuriated, especially after I had seen the subpar workmanship on my car after all their add on packages.
All in all, I really dislike the sales-​first attitudes of the management staff here, which I’m sure is coloring customers experiences. I wish my detailing had been better, I probably could have spent $ 225 at a nicer shop and gotten my car back in amazing condition instead of still needing work done.

Walked in and never greeted by anyone. Looked at stereos for about 10 minutes. Nobody asked me if i needed help. So i decided to go to counter and ask for help. There was one customer being helped and 4 employees behind the counter. I was ignored, nobody said we will be rite with you, nothing. I stood there for about 5 minutes and decided to leave. They lost out on a $ 500 sale. I will never go back there and will not recommend them to anybody!

Car detailing: I won’t use them again. Picked up my car last night after having left it there all day for an interior detail. When I dropped it off I used my $ 89 groupon for an interior detail and bought a $ 40 upgrade to have them condition the leather on the front row of seats. They have signs up everywhere talking about how spotless their detailing is … that’s hardly true. There are visible streaks on my dash and steering column where they hastily applied product that I assume will only fade out with time. For now it just looks ugly. Areas around the drivers seat were missed with the vacuum — not being picky, i’m talking crumbs the size of pencil erasers that could easily be reached with a shop vac. The upholstery around one of the cup holders even had visible coffee stains still around it — easily wiped up. It’s noon the day after and the carpets are still wet, so I hope it doesn’t mold. It’s a 2014 BMW and I dropped it off in great condition — I just wanted it showroom nice again. I didn’t get it. Add to the the terrible customer service. I stood in their showroom for 25 minutes waiting to get someone’s attention to get my car after having called ahead and them telling me it was ready. It apparently was not. There were several other agitated people waiting around as well. Staff didn’t seem busy — most doing paperwork or trying to upsell customers buying stereos. There was a ton of paperwork and the guy said the job was split among employees and there were dollar amounts written by each. I asked if they used independent contractors because it seemed like they would be employees. He said no, but everyone was on commission, so the more jobs an installer can fit in, the more they’ll get. So it sounds like they’re stereo installers that are doing the work in-​between other work and they’re incentivized to rush it. I definitely won’t use them again.

If this was over a year ago my rating might be lower, but things seem to have turned around. New management? Sales force? Either way, my last few experiences have been more then pleasant.
Here’s why… I get acknowledged the minute I walk through the door regardless if all the sales ppl are currently with another customer. Everyone that I’ve worked with is knowledgeable and have made professional suggestions without being too pushy or aggressive.
My most recent experience might have perhaps been one of my better investments. I needed a quality charger for my iPhone 5. All the ones I’ve used over the years have never lived up to there exception. The sales associate Ben suggested the Rugged Battery Pack which happened to be cheaper then the Mophie I came in to purchase. After a weekend camping trip where my phone had battery the ENTIRE weekend, I was beyond pleased with his suggestion.
Whether its a phone need or a installation on my vehicle, there isn’t a spot I would consider going to over these guys. Keep up the good work Car Toys 82^nd!

Horrible, I went in because I had saved money for a year to redo my audio system when I went in. They acted like they were trying to get me a good deal and bottom line I had to discuss it with my husband if I could pull out more money to complete the job. When I was walking out explaining to her my money situation the guy at the desk was staring at my and shaking his head and smirking. I asked the lady is he shaking his head at me? She made some sort of excuse that was lame instead of addressing the situation. I am a manager in retail and it was not OK. I would have been able to pay them in cash upfront but that left such a bad taste in my mouth that I decided never to go back period.

purchased a groupon for a auto detail 79.00
this is only for the inside. when I dropped my car off they said it would be 4.5 hours?
the place is empty! came to pickup 4.5 hours later carpet is still dirty they wiped down the inside. this took 4.5 hours and 79.00? could have gone to a car wash cheaper.
ask them to take a spot off seat and check stereo but did not do? they must be to busy with no people. asked for a receipt they gave me one for 55.00 and it said employee discount??? maybe its for the irs.
should have looked up car toys on Unilocal first!!!