Pacini’s Pizza & Italian Eatery

so great, owner is the most accommodating, generous portions, family feeling, and now they have delivery… a great combination. will be using them all the days and nights

Used to LOVE them… Lately not so much… Quality has dropped. Calzones r awful (used to be my fav). Chicken picatta taste like chicken coated in flour with oil. Chicken parm looks more like bbque chicken than parm. Sauce seems burnt. Very sad!!:(

Love it! Regular Friday thing for us. We like:
Seafood Caruso
Gorgonzola Chicken
Eggplant Manicotti

Their food is fabulous. We used to order take out from them all the time. The woman who delivers their food is an absolute doll. However, I definitely wish the rest of the staff was like her! I have had 3 separate experiences where the staff is rude or acts annoyed when I ask questions or place orders. They don’t do the restaurant justice!

Ordered what the claimed to be Fettuccine Alfredo pasta dinner. Fettuccine was very undercooked, was in one solid clump in the container and covered in the worst «Alfredo sauce». Tasted more like horrid melted cheese on chewy pasta.
Motzzarella sticks were okay but I’d never order from here again.

go to pacinis if you enjoy rude customer service, over priced food and did i say worst customer service ever?

In the words of Larry David the eggplant parm side was «pretty, pretty, pretty good.» That was one of the best i have had in a while. I just got it for lunch and was not expecting that. I’ll now quote The Terminator, «I’ll be back»” for some more eggplant parm.
Good job!

So what kind of a place offers delivery and then you call for delivery they tell you no drivers so no delivery??? I only give it one shot and that’s it. I’m all set with ever calling back!

I have been eating here for close to if not two decades. So when I had a large condo complex in Hanover, the first days feeding if 15 roofers was a no brainier! As always the quality and service was top notch. And to boot when you order in mass quantity they give you a couple of freebees! So armed with two orders of chicken wings and a salad extra, we ate like kings and were 10,000% satisfied. But of course we were, pack is hasn’t been open for as long as they have by getting it wrong! My foreman forgot my discover card and they looked all over the web to find me. Fortunately not only do they have a pretty staff but they’re honest too! Thanks for the many years of excellence and to many more!
Joe Sbragia
Advanced Roofing Solutions
508−813−3373

My boyfriend used to come here all the time. We got take out from here about 2 months ago. I got pasta with spinach and veggies, and he got the chicken parm. We aren’t picky eaters, and can pretty much eat anything. BUT his pasta was so overcooked that it was mushy to the touch and tasted like watery mashed potatoes, and mine was just on the verge. We gave them a call and let them know. They told us to bring the food back if we could. Because I picked it up on the way home from work, I let them know we would bring it back the next day.
I totally understand that sometimes people have a bad night. Things get over cooked and under cooked. Not a huge deal. That’s why I was open to bring it back because they were very nice, and I too used to work in a local pizza shop.
BUT
When we brought back both meals the next day, not eaten… the manager of the day, said «thanks for bringing this in, my manager said we can give you a side of pasta with red sauce.» I didn’t really know what to say. I told her I’d like my money back or replacement meals. She said, «I’m sorry you’ll have to talk to her later, she said we can only give you some pasta with red sauce because they both weren’t mushy and the chicken we probably fine.»
We said we were all set, but thanks.
We walked out kind of stunned, but assured that we will never eat there again.
I was bummed since my boyfriend was raving about it being his favorite place growing up.

We’ve been getting take out from Pacini’s since it opened in Hanover. It used to be excellent, with great service and staff who fulfilled requests. What’s the big deal with adding extra sauce to a dinner??? We find the food average on a good day now and the customer service extremely poor. They’re not the only game in town (or the area) anymore. They need to correct the quality of food and service.

I have been going to Pacini’s since the early 90s, and they are absolutely fantastic. Their eggplant parmesan, their specialty pizzas & their Greek salads are absolutely delicious. Love their desserts as well. The owner, Tony, is very friendly, as are all his current staff members.

Best pizza spot in the area! Never been disappointed and their Greek salad is my fav.

Usually this place is a four to five star, I haven’t been in a couple years and I decided it was time to head back. I got my usual, the chicken saltate and was very disappointed! The pasta was overdone and gluey, the chicken didn’t have much flavor and the sauce almost had a tin can taste. I hope it was just a bad night because if this is what its like now, I would never go back. I will give them another shot but probably not for a few months

I work down the street and we order lunch and dinner several times a week there. While the food is fair at best its close by so I tolerate it. Not any more. Today I ordered raviolis (the sauce was burnt and sour) and meatballs. To start my lunch off they forgot to put the meatballs in with my lunch. Thier solution… give me a credit for the next time I come in. Really? All the food we order from you people you should have offered to send someone accross the street to deliver it. When Squires made a mistake not only did they send someone right away but they mailed out a gift certificate. Now that is customer service!

This eatery used to be 4 – 5 stars, but they changed management about a year ago and it seems to be all new menu, prices, etc. My previous meals used to be perfection, but this last one with new management (after a long time away from home), was a disaster.
I had the Italian Wedding Soup and Penne a al Vodka Sauce. The soup was homemade and hot — but there was not salt or pepper. Thankfully our lunch table had an ample supply. The best part of the meal was the fresh italian bread and butter served with my meal. The pasta looked like tomato sauce with curdled cheese in it. Very large luncheon portion that taste just awful — I left the entire plate of it there where they might get the hint that a full dish left behind is indicative to a pretty bad meal.
I hope they get some salt and pepper and better seasoning/​cooking into their dishes. It used to be so good — I hope it gets better!!!

Not a fan. Terrible customer service and the pizza wasn’t very good.
While in line at lunch time I heard the women in front of me order small Greek salads with their orders. So, I ordered a slice of pizza and a small Greek salad.
I was told: «We don’t have small Greek salads.»
I say: «Um, I’m pretty sure I just heard those 2 women order them.»
She says: «Well, they got the lunch special.»
I say: «I didn’t see any lunch specials advertised. I will order the lunch special. What is it?»:
She says: «It’s not advertised. They just happen to know about it. It’s 2 slices of pizza and a half salad.»
I say: «Fine, can I have that but you can just give me one slice of pizza. I’ll pay for 2 though.»
She says: «No, I have to give you 2.»
So, I got two. I offered the second one to a friend I was eating with and she said «This tastes like cafeteria pizza», which is a pretty good description. It was soggy and oily. I was really hoping for a nice slice of New York style pizza and was sadly disappointed. The salad was decent though.

Not the freshest pizza I’ve ever had, but pretty tasty.

I have been eating at Pacini’s since the early 90’s. It’s a nice place to get pizza, pasta and seafood. They have cannoli’s too!
The service is great and this being a family restaurant, it has a very authentic feel and a welcoming vibe.

I’m not sure why it took me so long to write a review for this place. When I worked in Norwell this was THE place to go for lunch.
Despite the great menu selection — I would always order the eggplant manicotti. It is probably one of the best things I’ve ever eaten and I highly recommend it.
The only issue is that sometimes they would not have it — but I have not been back for a few years now since I live in the Merrimack Valley.
Perhaps I will take a trip down here soon so I can once again partake.
The serving sizes are more than ample but sometimes seating was hard to come by during peak times. The service was also erratic — I would sometimes receive bread at my table and other times not. I also never really knew what to do with my tray.
Regardless, you can’t go wrong here. I wish they had a location closer to me!