Michael Kors

Their customer service sucks. You need to be dressed high dollar for somebody to help you.

Clean, bright, and spacious MK outlet store. The sales associates are nice, but in a fake friendly way. Pretty much no one acknowledges me when I come in, probably because I’m toting a Louis Vuitton and not a MK bag. I still like the wallets and cross body bags and the prices can sometimes be decent. Honestly, I’ve seen better sale prices online (MK website, Macy’s, Nordstrom, etc.).
What I do not like is how pushy the sales associates are. Today, I bought just a shirt. I was asked «Oh, do you to buy another one in a different color?» Uh, not really. «Do you want to buy another shirt for someone else?» Really?! Who does this?!
Overall, it seems as though MK outlets have cheapened the brand… almost everybody and their momma has an MK bag now and the people who work here are too desperate for my taste.

I came to this MK Outlet to get help with exchanging an item that I purchased at the MK Outlet in NJ. The day after I purchased 2 bracelets while vacationing in Atlantic City, I realized that 2 crystals in the bracelet had fallen out. I took it into the Arundel Mills MK as it is close to my home. They took my info and made note of the bracelet I was trying to exchange and then informed me that they would assist in finding another and contact me once it was in. About 3 weeks went by and no one contacted me. I went back to the store and at this point, the bracelet was not even 30 days old yet and had lost 6 crystals. When I came into the store, I stood at the counter for about 15 minutes, while other customers were rung up before anyone tried to help me. I was finally helped by one of the associates and upon explaining my dilemma, they sent another associate over. I explained to the 2^nd associate and they went and got a 3^rd associate. Firstly, no one wanted to acknowledge or take responsibility for never calling me back or following up with me. They all just passed me around as if to say «It wasn’t me you spoke to, maybe it was her or him.» I didn’t get upset but I was determined to be helped. I was willing to overlook this and just try to find a resolution. I spent a lot of money on an item that was apparently falling apart so I really just wanted help with getting another one. Secondly, I actually thought that after all of this that someone would make an attempt this time around. Wrong! I was contacted twice over the next 2 weeks by a young man who was working on finding a replacement bracelet for me. He said they were still looking for a bracelet. Never heard from them again. Never got my bracelet replaced. It has now been 4 months. I’ve moved and this MK is no longer conveniently close to my home. When I tried to follow up over the phone, the sales associates leave you on hold so they don’t have to deal with you. I have made 2 conclusions: #1 Do not shop at the MK at Arundel Mills. Their customer service is poor. #2 Do not buy MK jewelry with crystals. The quality is questionable.

The staff here is extremely rude. I walked into this store and was greeted by no one. I watched as others who came in after me were greeted and as the staff walked around to ask other customers if they needed help. In any other case I would’ve left the store, but I drove to Arundel Mills only to visit the MK store. It wasn’t until I picked up a handbag and began carrying it around that any one acknowledged me and then began trying to up sell every accessory they have. I’ve never experienced this treatment at any MK store before and will not be returning. They are very discriminatory based on who they think will make a purchase or not. I will not be returning to this location again.

one sales associate was really nice. she smiled, was polite, and had manners. she helped us with what we needed and minded her own business, giving us room to breathe and shop.
all the other ones… R U D E. they think they’re being polite by giving you fake a$$ compliments like «omg your sandals are so cute!!!». whats so cute about plain tortoise flip flops? i walked into this store multiple times in one trip to the mall and each sales associate commented on something different. «omg your glasses are so cute!!!». i know. that’s why i bought them.
one girl stuck to my family like leech. she started asking all these questions like she was trying to be friends with us and telling us about her family. we do not care. if this was her attempt at high customer service, she failed because it annoyed the heck out of me. unfortunately, our family members who do not live any where close to a MK outlet asked us to specifically get them MK purses… so we had to stay.
we get up to the register and ask for separate receipts. one sales girl is on the register side and another girl is on the customer’s side of the counter. the girl on our side of the counter looks over at us and asks (with some serious neck motion) «are the bags staying in the country?». they’re staying in the country and why does that matter? um no. also wondered if she was asking us that because we were speaking out native Asian language. R U D E. the girl behind the register asked a whole bunch of questions when i said we need separate receipts. she then says will ring all the bags up and create duplicates of the receipts, one for each bag. i told her that we need separate receipts, one bag on each receipt. and she said ok i will make duplicates. i was speaking English. i am fluent in English and do not have a hint of a foreign accent. what was she not understanding? i told her to just give us separate receipts because it’s not that complicated. she eventually gave in. did i really have to do all this to get separate receipts?
i’m giving one star because i do not have the option to give zero but for what its worth, the store is generally clean and the bags are easily visible.
if you must go here… store is located near neiman marcus last call and saks off fifth and coach.
most of the reviews here echo what i already said. seems to be a very noticeable trend hm…

The store associates were air-​headed and not helpful. We needed to pick up multiple bags for others who were not near a MK outlet. The store associate was following us around talking to us about things unrelated to the purchases. We asked to separate the receipts to have one bag per receipt and it took about five minutes (and an attitude from them) to get that simple request done. The store associates made it seem like they were working at the most elite and sophisticated store, but didn’t even have the conscience to ask us (who spent over $ 1,000 on our purchase) how we were doing and «thanks» after the purchase.

Love the prices, love the staff! The appearance of the store is so inviting!

So, I walked into Michael Kors in search for a large handbag. As I entered the store the sales clerk looked over my head and greeted the lady walking in BEHIND me and gave her a coupon card. She then decided to address me after. Of course I couldn’t let this rudeness go unnoticed. «I said thanks for the coupon, however you looked right over my head and greeted the white people walking behind me first.» She said very rudely, «So what; is it really a big deal?» I said yes. She rudely and loudly disagreed. I told her it was a very big deal to me and further informed her, she didn’t get to decide what I think is a big deal. She then said sorry in an extremely aggressive, hostile and sarcastic tone. Needless to say, I departed without even looking around, because I refuse to entertain the idea of spending one cent in that f*@king place!

Michael Kors is a well known respectful store very pleased with customer service. This is an indoor store located inside of Arundel Mills Mall and I always find good deals and unusual items here. Arundel Mills Mall is very easy to navigate and lots of parking. Great place to shop! I’ve experienced exceptional service and will shop here again.