Build a Better Body

I purchased a (gel-​filled) heating pad. 3 days later is it is no longer working. I emailed Build a Better Body, because she does not give a phone number, to get a replacement. Since November 2015 I have NEVER heard from her.
I contact the «corporate office»
Repeat the heat & Palm Nrg
Office– (954) 518‑9777

Fax– (954) 320‑7984
Email–

They were NO help. I sent the item back as instructed and have not gotten a replacement. I am out of a product, the $ 37.10, and the $ 7.30 postage to send it back.