Prosteam Carpet Care

STAY AWAY! Unacceptable customer service. I purchased the Groupon and called to schedule a carpet cleaning. The phone was answered by some guy just saying «Hello». I asked, «Pro Steam Carpet Cleaning?» and heard the guy echo my response and laugh and then say yes. Red flag number one – you can’t answer your phone without mocking a potential customer? Cool.
I proceed to state my purpose for calling, he asks me what suburb, I say St. Charles, he tells me the Groupon is not valid for St. Charles. I explain that St. Charles is in the 15 mile radius of 60 133 zip code (9 miles to be exact) which is a stipulation of the Groupon. He repeats that St. Charles is not in the Groupon Service area. Then he asks if the property is vacant, I say yes, I have not moved in yet. He says the Groupon is not valid for vacant houses. I ask why again, and he again repeats his answer with no explanation. What? If you own a carpet cleaning business, wouldn’t you prefer an unfurnished space? Wouldn’t that make your job easier? And most importantly, I’m thinking many people that move want a carpet cleaning, so you are losing a huge portion of potential business. At this point I was so annoyed with this guy, I just hung up.
He has the audacity to call me back and asks why I hung up. I explain that he was being rude starting with how he answered the phones and mocked me. His response, «Oh so now you’re going to tell me how to answer my phones?» Nope, just trying to tell you, you sound rude. He also tells me he did not use any profanity, so he is not rude. Apparently, only when you start using profanity are you considered to be rude. The guy then tells me his business’s calls are recorded, clearly trying to intimidate and threaten me. Seriously? He proceeds to tell me he is going to complain to Groupon because he is unhappy with this experience [with me], Threatening me AGAIN and trying to get a rise out of me. I’m thinking he should probably just take his business off of Groupon with his ridiculous stipulations that are not stated in the fine print and his complete lack of respect.
Even without the Groupon, this sounds like the kind of business that will nickel and dime you with every possible up-​charge they can think of.
Here is the fine print on the Groupon as of 6÷8÷16: «Promotional value expires 180 days after purchase. Amount paid never expires. Valid only within 15 miles of zip code 60 133. Valid only for up to 250 square feet per room. Appointment required. Merchant’s standard cancellation policy applies (any fees not to exceed Groupon price). Limit 1 per person, may buy 1 additional as a gift. Limit 1 per household. Must use promotional value in 1 visit. Valid only for option purchased. All goods or services must be used by the same person. Combination rooms, are valid as two rooms. Additional fee applies for white carpet. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.»

Just got off the phone with Pro Steam Cleaner.
DON’T EVER USE THEM
I called them because I saw a Groupon for them. The Groupon was $ 59 to clean three rooms. Seems like a good deal, right? I noticed they were in Hanover Park, so I decided to call them and ask whether they served Highland Park.
The guy said that the charge was more for Highland Park. Nowhere on the Groupon does it say this. I asked him what would have happened if I had already purchased the Groupon. He didn’t answer. I told him I had one average sized room, two area carpets and 11 stairs to clean.
He told me the price was $ 175.
I was taken aback. The whole reason I called was because they had advertised $ 59 for three rooms. When I said this, the guy said, «The Groupon was for three rooms. You have one room and two area runs.»
So, I was frank. I said, «Look, I called because it was a good deal. It only costs me $ 30 and about an hour and a half of my time to rent the equipment and do it myself. So, I think I’ll take a pass.»
He told me to go f**k myself and hung up.
Telling me to «Have a nice day» would have sufficed.

Folks, this is poor company with bad business practice. I purchased coupon from Living Social when I called the business to redeem the coupon they wanted to know the color of the carpet. Knowing that its white they need additional $ 50 more, such conditions were nowhere mentioned in anywhere in the coupon. I called LivingSocial to complain about it surprisingly I am not the first person calling them with the same complaint. LS refunded my money, glad that I didn’t open my house for these crooks
Stay away

Tom is amazing, we scheduled our cleaning for Friday and by Saturday the carpets looked better than when we bought the house. Good not have been a nicer guy. Will use again and recommend to friends and family

The guy that answers the phone is unprofessional, and they do not honor the service area they advertise on Livingsocial. Waste of money, and now stuck with $ 79 in Livingsocial credit.
Edit to reply to the comment: You answer your phone, «Uh, hello, who’s this?» That is not professional. Also, you should work with Livingsocial to fix your advertised service area, because I entered my zip code again today and it still shows that you service my area.

I hired this clown last year and was hanging on to the receipt so I wouldn’t forget to give him the review that he deserves. I had him out to clean my carpet and it was a Sat (or Friday) I waited until Monday to tell him that he did not get the job done very well and I needed a retouch and he said I waited too long.
Update: More harassment from the owner’s associates coming into my Unilocal message inbox! Trying to figure out how to paste the message…

I booked a carpet cleaning though Amazon Local. Two hours before the appointment they cancelled which wasn’t a big deal because of the circumstance. He told me he would call me later in the day to reschedule (which never happened). A week or two later I sent a text asking to reschedule. The owner gave me a call, in that call I mentioned I was getting my air ducts cleaned and would like to schedule my carpet cleaning after those were taken care of. He then asked me who was going to clean my air ducts and basically told me they couldn’t possibly clean all of my ducts and were pretty much going to try to scam/​upsell me (which didn’t happen at all). He then proceeded to try to sell me his air duct cleaning package and sent me the details. His package was very pricey so I told him I would just like to schedule my carpet cleaning at this time. I sent him a few dates I was available and he said he was booked. You would think he would be a bit more flexible after he was the one who cancelled, but nope. I ended up returning my Amazon Local.

Excellent service! Was able to come at the time and day that worked for me. That tells me that they are conscientious of my schedule and needs. Very important!

Tom, the owner of Pro Steam Carpet Care, was very nice and professional to deal with. Though there was an office mix up with my appointment, Tom called me and confirmed that they would still honor my appointment date and time as promised — and they did. He was on time, very thorough, very professional and gave me some great tips. I was very pleased with the carpet cleaning performed and will definitely recommend this company to family and friends.

Did a phenomenal job with my carpets and sofas… Looks brand new; very professional.