Harry Barker

Amended review to a neutral rating because they reached out to try and correct the negative issue I experienced. Grateful that they seem to care about their customers.

Just a warning to be 100% sure you are willing to keep the product prior to purchasing. I recently bought the toile dog bowl and was disappointed in the product… wasn’t quite the same look as the online picture depicted, in my opinion. I called the number posted on the invoice three times and left messages without any return calls. The invoice stated that the customer was responsible for original shipping charges but did not state that the customer had to absorb the shipping charges on return merchandise. I emailed the company and was told that I would have to pay the return charges. This normally would not have bothered me, but I feel like this should have been made clearer on the invoice. I went to the post office to make the return and shipping charges are just as much as the product itself. Disappointing experience overall and poor customer service. Buyer beware.