RimTyme Custom Wheels & Tires

This establishment has the most rude and unprofessional staff I’ve ever encountered.
This past Saturday I had a missed call and voice mail on my phone. While listening to the vm I couldn’t discern what the person was saying just something about a payment was due that day. So I called the number back and apparently the same person that left the message answered the phone and like listening to the message I wasn’t able to understand what he was saying. I had to ask him three times to clearly state the name of his company. When he finally decided to speak clearly without slurring his words I advised him that he had the wrong phone number. He then asked me if I knew a Nicholas Smith; I advised him that I did not know this person and that the phone number has been mine for close to 20 years and asked him to remove my number. He then just hung up on me.
On Sunday morning not afternoon but morning I get another call from this store I missed the call because I was still in bed at 10 am. I called them back and again informed the man that I didn’t know Nicholas Smith and wanted my number removed. I was quite upset by this time there was no apology from Eric who called me on Sunday and he acted as though this was no big deal. I advised him To The fact that I would be calling the BBB to lodge a complaint and his response was «that’s ok they won’t do anything because we’re a franchise». I have news for Eric I’ve left word with Rim Tyme’s franchise office and will be contacting the BBB tomorrow since today is a Federal Holiday.
I myself have been in both sales and customer service for the majority of my working career and I can’t believe the lack of professionalism the staff of this store shows. I’ve never done business with them and never will and advise anyone else to BEWARE of these people! If they cannot be trusted to treat a person with decency and respect how could you trust their business practices.