Hertz Rent A Car

My 1^st time renting here was awesome… No problems. But went to use them again and couldn’t cause I was using my debit card, so had go by credit score. Its wasn’t high enough for to rent here again. REALLY? Used the same card last time and didn’t check my credit score then. They didn’t have any problems getting my $ 835 after having the rental car for a month!!! I’m sorry the debit cards are credit cards, cause if the money isn’t in the bank they can’t get the money! CALLING BULLSHIT!

If myself or my family/​friends ever have to rent a vehicle it will be from Enterprise a half a mile up the road, not you all. It’s ashamed when a front desk representative uses the vocabulary «it is what it is» & storms out the room when dealing with a concerned customer on why their card was charged without being told. I don’t just go around swiping my card without needing an explanation of where my hard-​earned money is going. I would think it is proper protocol and customer service etiquette to inform your clients on deposits and how much the deposit is before just swiping their card and sending them on their way. Your staff is rude, incompetent, and quite frankly act «ratchet» if that’s a better way to put it. Thanks to the other young lady (do not know her name) who was kind and helpful after the fact.

My previous experiences here, at this store front, with another counter guy was so bad, it drive me to start renting cars from Enterprise.
I had some medical needs with the cars that we were ordering, and was told, in so many words, OK, I’ll see what I can do. All in that voice, Yeah, whatever, voice inflection that you get from any typical teenager, .
So, our last rental there, instead of seeming to have made some attempt to help, I knew that he had ignored us, with the POS car that he had for us.
I swore I would never rent from this store front again.
Then Enterprise changed our rental parameters, so we were forced back to Hertz. I called another store front, explaining that I wanted to get my car there, instead of the Hampton location. I was then told, that Mr Personality, was no longer there.
When we arrived, we met Dave, who restored my faith in this Hertz. He was bright, cheerful, and receptive to my needs and issues.
We were well cared for, and our vehicle was exactly what I needed.
Just a small change in personnel, made the world of difference. Who gives a crap, snarky responses, do not fare well with me. A personable, helpful one does.