Harrisons Moving & Storage

My husband and I moved from Portsmouth, VA to Wichita, KS in Dec. 2014. This move was difficult as we had lived in our home for 45 years and leaving so many memories, family and friends. We were scared as we had heard so many horrible stories about moving, so our concerns were over the moon. However, we were blessed to have chosen Harrisons Moving. They were so professional and wonderful, from the packers, movers, and our wonderful driver. We had NO breakage or damage when we started unpacking in Wichita. The driver we had was our hero. If you think moving is stressful, it is, but having Harrisons Moving was a gift from God for us.

Harrisons moving delivered half of my goods to someone elses house. They acknowledge it was their fault and offered me a reimbursement of $ 0. They say they are still looking for the stuff… Yet when i spoke to them on the phone they told me who they delivered it to.
They have no desire to help me since they have already been paid by the military for my move. They are taking their sweet time meanwhile half of my house hold is somewhere else. including 2 40″ LCDs and a custom made bar globe.

Never Again. Between my wife and I we have used Harrison’s three times and referred many people and organizations to them. We were such loyal customers that we made sure that our move to DC would be awarded to Harrison’s (it was a military move). Flipping disaster from day 1.
Day One: The packer’s (2 of them) showed up. Late. Very Late. One of them spent the whole time talking to all his girlfriends on his cell phone directing them how to keep their trysts a secret from their husbands. His business but eventually I really was over listening to it. When he wasn’t yakking on his phone he was asking if he could have some of the things I was planning on giving away anyhow. Too bad I took my eyes off him because when he was doing something he managed to break a $ 600 coffee machine because he didn’t care enough to pack it correctly…“if it don’t fit, force it”. Needless to say the packers didn’t finish but promised they would be back early in the morning to finish while the moving crew was moving out the big stuff. Last I ever saw of them.
Day 2: Movers showed up. Have to say, these guys were pretty good and they immediately sized up the situation and started packing as well as moving. Good guys for the most part. No issues with them but because the whole thing was so far behind I ended up working just as hard or harder than they did. I do not mind hard work but I do get a little peeved when I (or in this case the government) is shelling out good money for someone else to do it.
The trailer with our possessions in it was to be stored for about 10 days before being delivered to DC. Sometime in that period a tree fell on the trailer and crushed some of our belongings, Things like a custom framed portrait of our daughter that was a father’s day present and NOT cheap; a bathroom storage vanity, etc. Crushed. We discovered this when the load showed up in DC and the only reason we know it is the moving/​delivery crew told us; not the «customer service» department.
Fast forward to the claims process. For all the damages Harrison’s magnanimously offered $ 126.60. This is because during the contract process we had accepted «standard valuation» for our belongings and in their demented world that is equal to «sixty cents per pound» of the specific items damaged. This means if a tree falls on your possessions while in their care and crushes a unique $ 1200 portrait, the compensation is equal to 60 CENTS of each pound it weighs. Or if some moron instead of trying to figure out how a $ 600 (or $ 6 for that matter) coffee maker fit’s into its original shipping container instead just shoves it until the base snaps off and the reservoir cracks what matters is the coffee maker weighs 10 lbs so these crooks are on the hook for $ 6.00 not the $ 195 needed to repair it.
And NO, the salesman who did the contract did not explain any of this and in fact said that the «standard valuation» was the best option to protect our belongings. And sure, if it were just some of the (many) dings in furniture you expect in a move we could swallow it. In fact, while we documented the dings and gouges, we didn’t claim them because we accepted that is part of a move; but the significant damages we asked to be compensated for were a result of gross negligence.
The staff we corresponded with (Ms Ferguson & Ms Daniels) claim there is nothing they can do. We are appealing to Mr Mullin, the owner, but the impression we have is it going to be a futile exercise. If that proves otherwise we will be happy to report so in an update.
Regardless of what level of satisfaction is achieved we cannot in good conscious ever again recommend this firm. Their standards of performance and customer service appear to have diminished dramatically in the past several years. We know that our experience will not be enough to cause them to lose their lucrative contracts with the military and relationship with firms like AAA but if there are others out there with similar experiences we encourage them to make it known.