Pet Sitters Right At Home

I hired Karyn Ciccone, the owner of Pet Sitters Right At Home, to take care of my three yorkies for the weekend. July 13 – 15, 2012. This required coming to my home twice a day to feed them, among other things. When I arrived home Sunday evening, I realized that my dogs had not been fed since Saturday evening or earlier on Saturday. During a conversation with Ms. Ciccone on Monday morning, she admitted after several denials that she «forgot» to feed my 3 yorkies. She did not return my house key, as I requested she do. I went to her home Monday evening to retrieve it. She had a family member give me the key, she refused to see me and offered no apology. I have used Ms. Ciccone’s pet sitting service several times over the past year and I wonder how many times this has happened before.
I want this to go on record. Ms. Ciccone needs to understand the serious consequences of her actions. What she did is inexcusable, and to not show any remorse or offer apology is abhorrent to me!