Tony’s Express Wash & Lube

Down hill. This used to be a place I would love to come and get oil change but now. NO WAY. The service is gone.

Not pleased! I got the Tony’s special today expecting the same quality as the Hightower location used to provide but it wasn’t even close. The wash itself didn’t clean all the dirt off and I still have loads of bugs left on my mirrors from my trip to Florida. I won’t be back… I’ll have to find another full service wash to give my business to.

Well I didn’t even get a car wash/​oil change due to the attitude of the employee I spoke to while I was there. Here’s what happened:
I pulled up and he walked over and asked what I needed. I said I wanted a oil change and car wash (the car wash comes with the oil change). He told me it started at $ 34.99 plus tax and I said that was fine. He asked me to pop the hood, I did, then he came back and told me it would be $ 42.99 plus tax after looking under the hood for like 5 seconds and then closing it. So far he was pleasant enough until I asked him why the price jump. Then the helpful attitude went out the window. He said some nonsense about it might be 6 quarts but he wasn’t sure, I said I have gotten a TON of oil changes since the car is 11 years old and I’ve never had them put more than 5 quarts in. He went to the garage area (I was parked outside) to go look then came back and reluctantly admitted it would only be 5 quarts. I know virtually nothing about cars but i knew enough to keep him from scamming me out of a whopping $ 8. So then he says they might not want to run the car through the car wash due to fender damage… I do have some fender damage but the thing is I’ve had it since 2010 and ran the car through several car washes INCLUDING another oil change/​car wash place in CA with a similar setup to this place. No issues ever! What a lame excuse right? No one has ever said they can’t run my car through the car wash because my fender is dented. I should upload pics so everyone can see what I mean. So I said I’ve ran it through other places before and never had an issue and he goes «Oh really, where??» all confrontational and shiz. Are you serious? I said «I can go somewhere else» and he said he’d go check to see if they would run it through… then came back with paper on a clipboard and a pen so I could fill out info for my car. I asked if that meant they were going to run it through after all and he hemmed and hawed, «ummm…I think so… he’s thinking about it» OMG so I just stared at him and he said he would go check, he had to walk all the way to the car wash since the guy in the oil change garage wasn’t there anymore. So basically they wanted to charge me a higher oil change rate for reasons and not throw in the car wash that everyone gets and got a MAJOR attitude with me when I questioned them. Not cool… by then every fiber of my being was telling me to GTFO so I drove away.
The icing on the cake was when I got to my next stop, Home Depot, I discovered he hadn’t even closed the hood all the way, it was still open (like when you pop the hood, it’s still latched but not shut all the way) so gee good thing it didn’t pop up on Western Center or 377! That sure would’ve been dangerous!
I ended up going to Valvoline in Keller and they took care of me right away and were very courteous and professional. They charged me about the same too!
I love supporting small businesses whenever I can but not these guys since they apparently didn’t want my business anyway. I’m just glad they never got to touch my car! Stay far far away… trust me!

I’ve come to this place for a weekly car wash, and also have my oil changed here because they usually do an acceptable job at a reasonable price. Today I apparently had water spots from a sprinkler system that didn’t wash off in the drivethrough carwash. They told me it would have to be waxed off, would take four hours and would cost around $ 250! I felt like they either didn’t want the work and way overpriced it or were trying to take advantage of a female customer. This is nearly DOUBLE the prices quoted on their website for a COMPLETE detail.

I have been going to this car wash for the past few years. I would have to say that it is gradually getting worse. I just spent $ 140 to get my 2013 truck detailed inside and out.
When they were finished with the truck I did a walk around and I pointed out obvious water spots on the grill on the windshield where they didn’t even wipe it down the list just goes on. I’m very disappointed. I would not recommend getting your car detailed here.

I visited Tony’s for the first time for a quick car wash because I wanted to find a place close to work that I could visit on a regular basis (vs. my regular car wash which is close to my home in Bedford). The car wash itself is what one would expect, however, the tear to the leather on my driver-​side seat was not. (Please note that I’ve had my car less than 2 ½ weeks, still with dealer tags.) When I spoke to the manager about the damage, he checked with both of the men that serviced my car and both claimed that neither had anything in their pockets that would cause the damage. Then he played the video that showed one of the men climbing in to my car to drive it to the wash. The manager claimed that the video proved that his pockets were empty. That I can agree with — but there was no proof as to what happened when either men were actually inside of the car. Needless to say, Tony’s claimed no liability and that the damage must have been there when I arrived.
Finally, after much going back and forth, the manager took a photo of the damage, my name and number and said he would have the owner call me. 48 hours later, I’m still waiting on that call back…

I love that this place is so close to home! 10.95 for inside/​outside vacuum wash and dry… can’t beat that. They do a great job and if you get your oil changed here you will get a free wash. If you just want a quick wash with no vacuum or hand dry it is 4.00.
Always friendly and fast service here… I recommend!