Whaler’s General Store

This review is ONLY for the mochi ice cream, which it should be said, is a m a z i n g. Well, after a long hot day on the beach and tramping through the heights of Pupukea, a little bit of sweet is quite nice. Guava in pink was like perfumed cream, and the passionfruit passionate and fruity. We also had the espresso chocolate — powerful little thing. There’s a lot less sugar water than the Matsumoto’s but if you have to do the Matsumoto’s, you just do. The mochi ice cream for me is not the alternate on the North Shore.

During my latest visit to Honolulu, I had a great time. That is UNTIL I visited this store in attempt to purchase some postcards to send to my friends.
After I selected my post cards I presented them to the cashier lady, she took the cards and scanned them and informed me the price. As I was taking out my credit card I noticed that she has casually placed my postcards on the counter with no intention to wrap them.
While slightly confused, I figured she assumed I was simply going to mail them right after hence didn’t bother to bag them. I quietly grab them and was about to leave the store. This is the moment that I realized that the counter was wet from previous customers and she has placed my postcards in a pile of water. I calmly told her that I would like to replace these postcards with new ones since I don’t think they are in fair condition and it wasn’t my fault at all. She, however, had the audacity to told me that it was ME who misplaced these postcards and I should be responsible for them.
I was furious, I cannot believe that I would be hold responsible for such egregious error on her part and have her accuse me that it was all my fault.
So I like to announce to the world that this cashier SHARACE deserves to be employee of the month and because of her, my trip to Hawaii will forever to dampened by this unfortunate incident.
I sincerely believe that her behavior does not reflect true Hawaiians but it’s disheartening how many of you guys who left reviews here all experience something similar. If you are the owner of this store, I urge you to strongly consider replacing her to someone who can at least spell customer service not someone who takes no responsibility and shows a terrible attitude at work.

It’s like ABC STORES. Overpriced. But quick and easy to get something to cool you down, rather than wait in the long long line at Mastumotos (Mochi ice cream balls). Yeee!

Ok, this store and the adjacent Haleiwa Fruit Stand is done really really well and has top level products for a reasonable price. Fruits, veggies, various drinks, local food products, convenience store items, beach products, liquor, beer, etc.; they have it all and it’s quality. There is also a deli in the back that serves various Poke options. If you are in Haleiwa and need something stop by this place and check it out!

Great store for poke, food, Hawaiian macadamia chocolates and general food items. The poke was around $ 11/​lb and they have several different versions. So if you get tired of standing in line for a bowl of shave ice come here for fruits, food and drinks.

This is a great little shop to pick up some odds and ends. Need a souvenir for someone and are in a pinch? Stop here and grab something Hawaiian made. Its a good shop for odds and ends… a few fresh fruits and some deli options in the back.

I love the renovations that are happening in the North Shore. Really, I do. However, when I walk into a nice, clean, bright, well-​stocked store, I’d like the service to go with it and I know locals and visitors alike who would appreciate that, too.
Avoid this store until they mop up their dirty facial expressions and attitude. There’s not much more to say than: VERY rude staff. They are not happy to be here or to help.

This was our first trip to Hawaii and we decided to vist the Hale’iwa Store Lots on June 26, 2015 – my mother went off on her own to Whalers General Store and purchased 6 Mauna Loa chocolate boxes at $ 3.49 each totaling $ 20.94 according to the sales rep. She did not give my mother a receipt of purchase. My mother handed the sales rep $ 100 bill, in which her change should have been $ 79.06, however, she only gave my mother $ 42 – 43 in change. When my mother noticed the discrepancy, she returned to find the sales rep and explain, yet the girl argued that she gave her the correct change. I did not find out about this until we got back to California and my mother told me what happened because she didn’t want it to ruin our trip and experience. First off, my mother is in her 60s, doesn’t speak English well and trusted the sales rep’s «friendiless.» Secondly, if I were there, I would ask why no receipt given at an established store? My mother does not remember her name, but remembers her appearance discription and if a photo is available will be able to pinpoint the rep. Here is her discription of sales rep: Female, Asian, long dark brown hair believed to be tied in a low pony tail that day, minimal side bangs, round shaped face, in her 20s, average build, 5’2−5’4, light tan, very light to no makeup, and smooth skin. The reason I feel compelled to write this is because my mother is upset and this is what she walked away with in her memory of our family vacation and that the store should be aware of this rep and all reps for the experience of future customers and visitors. I do not appreciate the fact that the sales rep took advantage of my mother’s kindness and trust. Had I known about it that same day, I would have dealt with the situation myself. Please be on the lookout for this sales rep in this area if you’re there. Do not pay in cash and get a receipt!

Good update on the standard convenience store. A bit of everything, souvenirs and sundries. Decent food counter in rear for reasonably priced fresh picnic items. Fun make your own soda flavor machine as well. Clean and new at the time of my visit.

While the food stuffs here seem somewhat limited, the selection of souvenir-​type-​gifts and do-​dads is better than any of the more touristy places in the area. It was nice to see something different than the over-​priced and over-​represented tchotchkes that are more typical. And everything was fairly reasonable — got to bring home a cute beachy tote bag, some ‘artisnal’ salt, coasters, a wooden bowl and snacks for less than the cost of a tee-​shirt! An nice stop in before or after your shave ice.

Located in the new «old fashioned, plantation-​style» shopping village just before Matsumoto’s Shave Ice Store. Love the colors and plantation-​style buildings that house new as well as old, familiar Haleiwa businesses.
Well stocked and very bright and clean! Found Fentiman’s Ginger Beer, which is like ginger ale but with a kick. My sales associate was friendly and helpful!

They did a great job on the construction of Whalers and the rest of the new shops in the Courtyard by Matsumoto’s. The name and location screams authentic, genuine Hawaii but the products reflect more of an ABC store. There is some fresh fruit, veggies and other grocery items but it’s not exactly as historic as the name would lead you to believe based on the reputation Whaler’s Village has on Kauai. In addition to food they have beach stuff, camping gear and other random items you might find at a general store.
It should do really well and they offer some convenience store items that fill a need from what it looked like. If you’re walking the town, shopping at all the different places through Haleiwa then this store will be a great spot to grab some snacks, drinks and even lunch.