Pupukea Service

Terrible customer service. These guys have no idea how to run a shop, no idea how to run a business, and the sign above the garage that reads «Our businesses is service» is a complete joke.

I dropped the vehicle off in the morning to get an oil change. I came back to pay and he wanted to charge me $ 72.87! I told him straight up that oil changes don’t cost that much. I told him they cost between $ 30-​$ 40 at most. After his hesitation, he said to give him $ 40…i agreed. I will not be back. I thought it was a cozy little mom and pop joint… wrong!

Mike over there at Pupukea Service as always been an honest straight forward local mechanic. Any time I have needed my truck worked on, he has handled it and pricing was reasonable. On one occasion the job took longer than he estimated and he was shipped the wrong part, but that’s Hawaii — everything takes longer than on the mainland.

hmm. Read these other 2 reviews and called about a truck 4 sale today that the owner said he serviced. He answered, «yeah?». Hmmm. He also said they don’t keep ANY records of trucks so“to dig it out would be humbug.” «I don’t think it had any problems» is NOT a good way to report on vehicles. no records? Then, cannot dig it out? hmmmm.
NEXT!

I agree with the other reviewer. HORRIBLE customer service. Told me one price over the phone and charged me a different price when it was done. Then accused me of lying! I will never go there again!!! I don’t even think it deserves one star!

Rude and insulting customer service means that we will NEVER patronize this place.
Which is really too bad because they are literally one block away from our street.
They told us initially that they didn’t have the stickers necessary for a safety check but that they would be getting them in town the next day. Since we were leaving for Kauai for Xmas we decided to get the safety check when we returned. We didn’t feel the need to make an appointment since the service station was so close.
Flash forward to NYE. We stop into the service station around 11am figuring that we can get a quick safety check and be done. Especially since everyone working there was standing around drinking sodas and chatting. Apparently they only wanted to APPEAR open. My boyfriend was rudely spoken to and insulted in a way that we can’t fathom. We were also told that they didn’t have the safety check stickers again.
Today we drove the 15 minutes into Haleiwa proper and the service station there. Kawamata Brothers is WAAAAAYYYY better and doesn’t serve up attitude.