Haiku Mill

I’d heard that Haiku Mill is a very popular wedding venue, so I’m surprised that there aren’t many reviews on it.
My auntie held her wedding reception here and it was absolutely beautiful and definitely as grand as it gets. There were many different areas — outdoor lounge area, waterfall to take pictures, a dressing room, and, of course, the dining area. The décor was jaw dropping and everything looked like it came out of a bridal magazine or something. The 40 guests that attended had plenty of room on the dance floor, as well. Only recommendation I have is that they put more bathrooms because there was only one for the entire place.
Kudos to the one bartender that kept the drinks coming all night. Dancing can really get a girl thirsty ;)

Simply amazing. I cannot say enough positive things about the Haiku Mill and their staff. This place is phenomenal — every photo you see does not do the sheer beauty of the place justice. I don’t think a more breathtaking place exists.
My husband and I got married here in August of this year — a bit unseasonably hot, but not unbearable. The staff was absolutely amazing — Lindsay was a dream to work with and her whole team was on point on our wedding day. My husband actually broke his collarbone the day before our wedding, sending us into a bit of chaos in cancelling a rehearsal dinner and shuttles that had been booked. The Haiku Mill team went above and beyond — helping us cancel everything and alleviating all stress having to do with the wedding.
Everyone who attended told us that they have never, nor can they imagine ever being at a more beautiful wedding. The team here really did do everything to make this day miraculous, stress free and enjoyable for everyone. The vendors they use are amazing, too. Every detail was thought of and executed flawlessly. If you are thinking of getting married in Maui this is the place to be.

Lindsay made every second of planning like a piece of wedding cake. I would ask and she would deliver. Sylvia and kimiko took great care of us from minute one. This is a dream location. All my friends agree that any wedding after mine is just a waste. They keep calling it the fairytale wedding (I call it a fairytale location) I gave these girls some very hard requests and they delivered on all counts! All their vendors were professionals! Please please please books Ben Deleon to be your musician! He was the icing on the cake! Thanks haiku for the perfect day.

My fiancé and I got engaged last weekend and came to Maui to celebrate. Our friends recommended that we visit Haiku Mill as a possible wedding venue while we were in town so I called to see if we could see it over the weekend. (Side note — we were visiting from San Francisco so Maui isn’t exactly around the corner for us.) Anyway when I called Haiku Mill, no one picked up their phone so I left a voicemail. No one returned my call so I called again and finally spoke with Shelby. She informed me that their normal business hours are 9 – 5 Mon-​Fri and no one could come on site over the weekend to show us around… Their inflexibility with our schedule and lack of urgency to return phone calls were huge red flags. This place looks absolutely beautiful but customer service here is terrible. Do you need that added stress on your big day?

You will not find a more beautiful place to get married. I have been to many weddings all over the world and I don’t think I have been to a place as gorgeous as this.
I wonder if the mosquito problems are seasonal. We had no problems with them. We could not have been happier with the professionalism of the staff and the attention to details that they provide. If you look at the overall ambiance of this venue they take this same level of detail into coordinating your wedding.
Not cheap but worth the cost.

Review from the guests’ point of view:
If you must stop here, just know this place is RIDDEN with MOSQUITOES!!! If you are a guest or in the wedding party, spray your ankles with repellent IMMEDIATELY! and spray your kids too!
Location: ²⁄₅ stars
Maui and no beach? That was a big disappointment for myself as a guest who traveled all the way from the mainland. Otherwise, the venue looks beautiful. It looks like something out of a magazine. It’s rustic, romantic, and elegant.
Food: ¹⁄₅ stars
Quality and taste was okay at best. However, portion sizes were not adequate. I’m 5’4, 120 lbs, and I was so hungry by the end of the night. I wonder how my husband did with his 5’11 frame. I’m sure the food was expensive, but the portion was not acceptable!
Looks: ⁴⁄₅ stars
The place photographs BEAUTIFULLY. The downside is the floors are grass or cobble stone. It ruined my shoes. So, as a guest, you should consider wedges, flats, thick heels, or just don’t wear the pointy Louboutins.
Experience: ⁰⁄₅ stars
Unfortunately, we had a bad experience at Haiku Mill.
Overall thoughts; ¹⁄₅ stars
Pros:
— beautiful pictures for the bride and groom
— makes the bride and groom feel like a million bucks
Cons:
— guests left hungry
— a long distance to travel for guests (since hotels are in Wailea, Lahaina, Kihue… it’s a drive)
— no beach
— MOSQUITOES MOSQUITOES, MOSQUITOES!!! They were EVERYWHERE!!! The bride and groom provided the bug repellent, but it didn’t work. People left with so many bites. Also, the mosquitoes died in our drink. It’s horrible! If you attend a wedding here, spray all exposed skin. JUST DO IT!
You’ve been WARNED!

We just were married at the Haiku Mill this July and everything was perfect! Lindsay and Sylvia went above and beyond to make sure all I had to do was enjoy my wedding. This is the most beautiful location I have ever seen. It is somehow even better than the pictures. Would definitely recommend this location to anyone looking for a venue that will wow your guests.

We got married at Haiku Mill this past winter. The team at Haiku Mill are incredibly kind, efficient, professional, and they were AMAZING at putting together a gorgeous destination wedding. On the day of, we felt completely at ease. Sylvia and her team really went the extra mile to make sure everyone was relaxed and that the day exceeded our expectations.

We got married at Haiku Mill in November of 2010, and could not have been happier.
A few of our guests were bothered by the Mosquitos that are referenced in other reviews, but it was not a widespread problem as bug spray was one of our favors. The venue is gorgeous beyond belief, and the staff was friendly and attentive.
If you’re having a small destination wedding, I highly recommend the Mill to strangers and friends alike.

[Guest of wedding review]
I’ve been here twice as a guest for a wedding. It is true that Haiku Mill is a popular Maui wedding site. This venue is spectacular beyond words. The architecture of the buildings, the setting, the décor is just so romantic and beautiful. It’s a perfect site for a (small) wedding. When you’re inside, it takes you away from Maui to somewhere even more beautiful. It’s like Rome in Hawaii, haha.
The only bad things I have to say is this — 1) The area where the ceremony was held at had a floor that was made up of stones. on sand, so if you’re wearing heels, your heel can get caught in that little area between the stones and you’d basically fall. This happened to me a few times as we stood up during the ceremony. I had to grab my Fiancé’s arm so I didn’t fall. How embarrassing that would be if I actually did! and 2) Bring insect repellent, and lots of it. Holy cow, they were everywhere in the dinner reception area. It got so bad, we had to cover our drinks because they kept flying into it. Some of our friends at the table got something like 10+ bites on their body (granted it was hot and humid, who’d want to wear a jacket over their dress, right?). Despite all this, I still gave them 4 stars because it truly is a beautiful venue.

I’m going to start this review by stating: I’m writing it as a guest, not as the bride or anyone related to the planning of the wedding.
I had a fantastic experience as a guest at my friend’s wedding at Haiku Mill in November of 2011, so it is disheartening to read the reviews of Tiffany and Stephanie. I feel terrible that they, as the brides (and the most important people of the day!), had such a bad experience. I am curious to know about my friend’s experience being the bride at the Haiku Mill and will update my review once I hear back from her.

The grounds are beautiful and one is swayed by that. Then you’re hooked; you got the deposit down, and the slow but sure nightmare begins. You don’t have emails answered promptly and have a less than attentive staff to work on your wedding AND you are paying a 20% fee for them on all your vendor costs (which are not cheap and have hidden costs in them as well.) A conflict of interest of sorts. I did not know all of this before I engaged Haiku Mill to coordinate my wedding. In the end, I changed my venue and I am beyond grateful and elated in the decision. I really hope no one has the same experience by them again. Tiffany’s review really captures the essence of it but I would NOT RECOMMEND Haiku Mill at all. Buyer Beware.

I’d like to start off by saying: If you’re looking to have a magical wedding where your guests will be amazed and repeatedly remind you that «this is the best/​most beautiful wedding I’ve ever been to!» have your wedding at the Haiku mill.
HOWEVER, keep in mind:
–The grounds are beautiful beyond belief. They do a wonderful job maintaining the space. (they got one star for it being beautiful and another star for the maintenance they do to the place) They do a horrible job on the business side of things.
–No matter how many times/​how far in advance you ask for the final invoice to check numbers, you will not get one until the day of the wedding. Let it be known my mom (mother of the bride) was handed 4 invoices AT the wedding. None of them were correct.
–Saying the final invoices were not correct is putting it mildly. Not only were the numbers all off, they didn’t even have my name right. Which is sad and totally disrespectful, considering they had already collected about half of the total amount (over $ 15,000) from me by check. Hello, my name is on the check.
–Since it’s Maui, things are a bit more laid back. I get it. And can appreciate it. However, it’s no excuse to be unprofessional. Especially when large amounts of money are involved.
–They will try to charge you a «20% coordination fee» for all vendors booked. Even if they had NOTHING to do with the planning/​booking of those vendors.
–I can’t even tell you how many calls/​emails went unanswered. I planned the entire wedding myself. Which is fine. That’s exactly what I wanted. The handful of emails I did get back were filled with questions which my previous emails had answered. Best of all, they then tried to charge me a «coordination fee» for all the vendors. Uhm… We’d all love to get paid not to work. But that’s not the way life works.
–In my case, they offered/​basically said I had to use their wedding coordinator. Hence, they can control the 20% extra charge because they know which vendors you are using and the costs associated. She mysteriously quit/​was fired (I was told so many stories by so many different people I have no idea what the real one is) 2 weeks before my wedding. When we showed up for rehearsal, I was introduced to the «replacement». Let it also be noted she did a fine job, but you would think I would have been notified there was going to be a new coordinator before I showed up?
–Paying the final bill was the last nightmare. And I won’t even begin to tell the story as it’s really long and you’re probably already bored by now. Just know that it included my mom in tears at some point and a new coordinator (I’d put money on the fact that she won’t last more than a month), who I never met and knew nothing about the business shinanigans they run there, threatening to turn us into collections.
Phew.
With all that being said:
Would I recommend this venue to you? Yes. With caution. Extreme caution.
Would I recommend this venue to my friends? Sadly, no. I have a gf getting married in Maui next year and I recommended the Olowalu Plantation House (our 2^nd choice) instead. It’s also beautiful beyond belief and they run a professional business.
One last thing:
My husband runs a successful business in Southern California. Thank you Haiku Mill for reminding us why we work so hard to keep things in order and treat all of our customers with professionalism and respect. I can guarantee none of our customers will ever write a review like this about us.