My M&M’s

I went to the the Super Market here in San Diego where i’m from. I got the Pretzel M&M’s individual package and I was surprised to see only 6 candies inside. I don’t know if its the company’s fault or the manufacturers fault. They were good but what I was disappointed in was that there was only a little bit inside.

The worst place to order your specialized M&M’s you want. Ordered on Sunday paid extra for shipping more then the M&M it’s self and told me it’ll arrive Tuesday got another email saying it will arrive Friday so I called them Thursday and asked about my order the gentleman was nice enough to take off the shipping and promised it was arriving Friday today. I happened to check the status today and it updated to deliver June 6^th. I called them with anger now. Found out my order never got processed to be made at all. This order was a special gift to be put on my nephews cake. I’m a baker and this is so ridiculous. I heard bad reviews but didn’t think it was this bad. I will never order from them again. I can order at another company that can do it and won’t screw me like this the day of the party. Then had the nerve to ask do you still want it the order and give me a discount. They know how I felt at that moment and hung up. People just watch it when you order from them. They break promises and will NOT deliver when said in email …

Totally misleading scam. No wonder they use Groupon to boost their shifty business. Once you customize you then get to the whopping ‘packaging’ options and ridiculous shipping. M&M you are in the candy business, not the packaging and shipping business. Stop misleading us.

Cons:
Order arrived wrong, was missing the clipart (had text only)
Too expensive, even with a Groupon (shipping alone is $ 9.99)
Website pricing isn’t transparent (you think it only costs $ 34.99, but that’s with no customization aside from picking the colors you want)
Pros:
Order came promptly
Customer service was very nice. They fixed my order and sent me a bag of candy with the clipart I wanted.

I placed an order on February 7^th total was $ 50. It was delivered yesterday February 11^th with no customized picture. I called customer service and waited on the line for 20+ minutes. They promised to ship me just a 6oz bag of m&ms with my boyfriend and I customized picture on it. This not an ideal fix up since my heart shape box is sealed. Now I would have to break the seal to add our customized picture m&ms. The sevice rep stated there’s guarantee deliverly by tomorrow February 13^th but there’s no guarantee time. So now I’m extremely upset my plans are ruined. I planned a special night out for my boyfriend birthday/​valentines day. First and last time buying from here. M&Ms Coperate offices will be hearing from me.

I wish i could give this company a zero! Even after buying a Groupon my order was still ridiculously priced. Better yet, I was charged an additional $ 19.98 is 2 transactions of $ 9.99. How ridiculous and money hungry they are. I was on the phone with customer service for hours over the past 24 hours and let me tell you, there customer service is full of some of the rudest, rudest, rudest people on the planet earth. They told me that there was no charges of $ 9.99 because it did’t show up on there end but let me show you… They are a multi billion dollar company and can’t even keep their customers happy. THIS COMPANY IS FULL OF AWFUL AND RUDE PEOPLE!!! The supervisor said she would pay me back 15% of my purchase…$ 4. FOUR FRIGGIN DOLLARS! Will never order from here again. Thanks for nothing. Complete Jerks!

I ordered my custom M&Ms on Jan 25, 2015 for a whopping $ 24.99 plus $ 9.99 shipping & handling, a total of $ 34.98.
I got an email saying my order shipped on January 28^th & promptly received my order on February 2^nd to find that they didn’t include my personalized picture (which was the only thing I wanted). I could’ve done with out all the other crap but only added it because it was included.
I called customer service & was placed on hold for 20 minutes before someone answered. I talked to Myra who was nice but didn’t bother to take me off hold to tell me that the problem was fixed, which could’ve saved 20 extra minutes I waited on the phone before it clicked on me, BUT I refreshed my email & got the new order confirmation with a delivery date of February 4^th.
When we spoke, I told her that they sent me everything but what I wanted which was the picture of me & my husbands face for our anniversary. I told them I saved my picture when I did it & that the image above when I was done customizing my order was not what was sent to me. There’s a second email (saying what you got) mentioning that I had one image but I told them that I didn’t get it.
I think because I checked out as a guest, they didn’t have my order documented so they couldn’t verify what they sent to me. So Myra instructed me to forward the order confirmation & to write on the subject line, «Attention Myra». She also told me to attach the picture I wanted with that email. She then asked me when my anniversary was & said that she was going to make sure it gets to me before that. She then ask me if I still wanted a mixture of the personalized picture plus the other options for my new order but I told her just the picture. The new customized order with just our faces on it was then overnighted to me, free of charge, & I got to keep my old order.
It’s 4pm on February 4^th and I’m glad to announce that I got my new shipment ! The quality of the prints aren’t that bad so I have no more complaints. Lol

Shame on you, M&M’s!
I placed an order for NFL M&M’s and and order for a little cousin’s birthday gift. When I placed the order online, a coupon was automatically applied at checkout. NOT a coupon I had, or looked up online. This coupon was automatic. The next day, the coupon has been removed and I am being charged full price, NO coupon. I called customer service and was told the coupon was a glitch and they are sorry, but I am being billed for the full amount. This is NOT ok. It seems that as a company, M&M’s does whatever they want. You just lost me as a customer. We have ordered custom M&M’s many times, not anymore! Not if you are going to change the price and charge me whatever you feel like charging. Shame on you and your horrible customer service.

I purchased some personalized m&ms which are not cheap. Apparently Fedex left my order on the street outside. The customer service at my m&m’s is the absolute worst. They basically told me I was lying and they would review the matter. What kind of customer service is that. DO NOT ORDER FROM THEM UNLESS YOU ENJOY THROWING YOUR MONEY AWAY!!!
I will be filling a complaint with the BBB.

What a total disaster! It seems that the interface for shipping doesn’t include the actual street address! My confirmation showed my name, my company name, the address, city and state. When checking back to locate the shipment, the Fed Ex summary said it was delayed because of a wrong address? Made no sense until I realized there WAS NO STREET ADDRESS! The shipment was sent to me, with my company name and city, state and zip! Luckily I was able to get Fed Ex to correct it but of course, the package is now too late for the holiday gift as intended.
When trying to contact customer service, I had to suffer through a skit of the two M&M’s that are on the commercials so I wouldn’t have to «listen to that boring hold music»! I thought my head would explode as they literally talked endlessly — and I mean for over 15 minutes! I then got the boring hold music for another 45 minutes!!! I finally hung up after AN HOUR ON HOLD!
I just tried calling back and as it’s after business hours, I was asked to leave a voicemail as someone would get back to me on the «next business day». Small detail… its hard to leave a voice mail when the phone DISCONNECTS YOU as soon as it’s transferred to the messaging system!
An absolutely horrible experience :+(

DO NOT ORDER FROM THIS COMPANY! The first order I placed was great. However, the second order of mine was completely wrong and I have yet to get in touch with someone to go about fixing it. I have called the company everyday for two weeks and have been put on hold every single time. After 30+ minutes of waiting I hang up. I have also emailed numerous times with no response. Considering my present is for a relative for Christmas I highly doubt it will be fixed in time. Extremely disappointed.

I planned my son’s birthday and ordered party favors from mymms. A week later every bag had MOLD inside. When I complained they said it was «unusual» and refused to ship a new order so I could have the m&ms in time for the party. «sorry, we don’t deliver on weekends.» Bad quality, poor customer service. Embarrassing. No more m&ms.

The M&Ms they provided to fill the product did not fill it as seen in the photo in the advertisement. When I sent them a photo and a complaint they sent me an email containing this language. «When placing your order through our website, we provide various opportunities for our customers to verify and confirm the customizations for their orders. Once your order was placed, you also received a confirmation email confirming all of your customizations.» and then offered me 15% off my next order. Told them to take me off their email list and will never do business with them again. It wasn’t my mistake, it was theirs.

I also purchased because of a Groupon and hoped these would get to my mom a few days before Mother’s Day just in case there were any shipping issues.
A few days after I placed the order, they emailed me saying there was a delay. I did call and get my postage refunded ($ 14.99) but I was worried my mom wouldn’t get her package on time.
I waited and waited and finally the mail carrier message updated saying «delivered» on Friday. Just in time for Mother’s Day but a bit scary!
Tl;dr: M&Ms came through last minute and my mom loved her cute candy with her face on it.

Used for a business event — and they let me down at the last minute. Took the money and didn’t deliver.

There is a reason why this company is on groupon… Buyers beware! I should have Unilocaled this company before buying the groupon deal.
I placed an order about 4 weeks before Valentine’s Day to ensure quick delivery, and waited for 2 weeks for my package, but did not receive anything. I then received an email saying that the order was unable to be processed.
I called the representative and was put on hold 30 minutes one day, and gave up. Then called again another day, and was put on hold for an hour (which is ridiculous– hire more people!!!), and they told me they would resolve the issue and deliver my package a couple days before Valentine’s Day. I never received a confirmation email and there was nothing on my order status on my «M &M» account. I emailed them twice about my order, no response.
The day my package was «supposed to arrive», I received an email stating that they had to cancel my order and I would have to start over and place another order. It was ridiculous, after everything, they still didn’t get it right! I’m surprised for such a big company, they would have such a terrible and unorganized system. They are incompetent and unprofessional!
Do yourself a favor, like I did, refund the groupon and get your money back!

I purchased a groupon for the M&M’s. The groupon was not applied to the cost the company asks for a credit card to pay for shipping only… bam hit with a $ 40 charge! I have several emails from the company stating they will refund the difference it’s been over 60 days no refund.
BUYER BEWARE

SCAM!!! I spent over $ 60 !! Nothing has come in the mail, I emailed 4 times to no response. And ever time I call I am placed on hold for over 20 minutes then the call drops.
DO NOT BUY FROM MY M&Ms.

BUYER BEWARE: If you ever have the misguided notion to order custom M&Ms, think twice.
I paid $ 43 (would have been $ 50 if not for the $ 7 off coupon) for personalized M&M’s that had to be redirected to my local FedEx because I was to be out of town at time of delivery. After 10 days and without warning, they were apparently returned to M&M.
End result after speaking to customer service: No m&m’s, no refunds, NO APOLOGIES, no nothing.
Horrible first-​time experience. No communication from them whatsoever that my product was at risk of being forfeited. Horrible customer service and unfortunately, they took something that was supposed to be a really fun (and ridiculously expensive) surprise and ruined it.

For the price I paid ($ 50 shipped) for 8 ounces of M&Ms — I was not happy with the quality at all. The packaging it was shipped in was nice (a large colorful bubble mailer inside a shipping box). But when I pulled out the actual product, that was a different story.
As I said, I paid $ 50 for the 8 ounce felt heart gift package with two phrases and one photo on the candies. The actual gift packaging was just a cheap acrylic circle inside a thin felt heart pouch with a button at the top. I pulled out the circular package inside to inspect the candy content. Ugh. Initiate disappointment.
The plastic container was filled with little shattered pieces of the candies which had chipped and brokenoff. I would say probably 5% of them were broken. That might not seem like a lot, but for such a small package, it is noticeable. And it’s not super cute to give a gift with any of it shattered and broken.
Then about 25%of the text on the message-​printed candies was not printed correctly. Either skewed or stretched or just only a few of the letters printed instead of the whole message. Then the ones with the photos on them were also very stretched, skewed and smudged. Again, not cute.
Then to top everything off, there were some candies that were just blank except for their logo on one side. Making my whole package about 15% what I wanted (non-​shattered, non-​smudged, cute message candies).
If this had cost $ 10 and not $ 50, I suppose I wouldn’t be as upset as I am about the quality — but if I’m paying that much for such a small quantity of these candies, I hoped that they would be of a higher quality than they were.