Universal Electric Motor Service

I had a horrible experience with this company, i brought in my hot tubb (spa) pump to be re-​built, I was told I would get a call when it was ready, 3 days later I called to find out what was going on and was told it was ready. i picked up the pump paid $ 197.00 plus tax which I thought was high. i went home installed the pump filled up the spa with water turned it on only to hear that the pump sounded worse than when I initially dropped it off. i drained the spa removed the pump brought it back to the counter and asked for the manager, i met with rich, I explained that the pump was not fixed and sounded worse. i told him that I went online and found out that I could buy the pump for $ 153.00 brand new ($ 46.00 less) than I was charged to re-​build
told me that he would have a supervisor contact me to resolve the issue. another 3 days go by with no answer, I called rich back to find out was going on, he told me he issued a refund back to my credit card, and the company was going to keep my pump. I asked him to have his supervisor contact me regarding this matter, I wanted to know why my pump was not repaired and why they were keeping my pump which did not belong to them. i received a call from steve stagg a supervisor who told me they issued a credit back to my credit card and they were keeping the pump for parts. i asked why it was not repaired and why it was dirty and rusty and not cleaned and painted as the invoice stated. his answer was they have a high volume of repairs and sometimes they overlook certain
apology, 3 weeks later I received a credit back to my credit card. my advice to anybody who needs a motor or pump re-​built, avoid this company!