Target Optical

I went to target for new prescription glasses. I picked out frames along with antiglare and all the bells and whistles. Was happy with glasses till about a month ago when I started to notice antiglare was coming off and I could hardly see through the glasses. Very upset and went back with my receipt and the glasses and was told had no guarantee & they would order me new lenses for about $ 525 and had to use the old frames. When I bought the glasses they were originally $ 457 I’m very upset and can’t believe nothing can be done. Antiglare shouldn’t come off like that. My glasses were purchased September 2013 but I still think that the coating should not come off the lenses. Should last longer than 2 ½ years I thought. And to replace lenses over $ 500 are they kidding? Not happy.

I have a new vision plan. I was dreading the process to change everything over and also get new contacts fast since I was out of the country and ran out. I was able to do it all via phone. Angelique was extremely friendly, patient and helpful. Thank you!

Where was my «Happy New Year?» and why did it take 2 people to do everything for one customer (huh?) So beyond that, everything was going fairly well up until the final step; payment. As I was off to the side waiting and observing all the «Happy New Year» and eye contacts the lady at the desk was giving out, it took 2 people again to complete my transaction, I was shoved off to the side to wait so people BEHIND me can be helped (what the??) So as the lady at the desk was chit chatting with the person behind me, now in front of me, she hands me the receipt without a single word. Expecting equal customer treatment, I paused to review my receipt because one, at this stage, my confidence is waning, and 2, I was sort of waiting for a kind word. Me, as an excellent customer service team member at target: I look up at the customer, smile, and apologize for the long wait and or thank them for waiting patiently. Next, hand them the receipt, THANK YOU and wish them a «Happy New Year».

It has been 3+ weeks and I am still waiting on my glasses.

Purchased a pair of Ray Ban sunglasses with NO prescriptions, paid in full and I was told to pick it up in 5 days but it ended up two and a half weeks to arrived. When it came, there were no lens cloth. glasses was in the case with filthy finger prints on it.

The new lady Doctor was very nice and patient. The guys that work there are helpful. The only thing that bothered me is they grab your Rx’s and didn’t release them to me so I would have to use them for glasses/​contacts. Their disposable contacts aren’t competitive price wise in the least bit! I wasn’t thinking at the time I got out of her office, in a rush, should’ve just asked for it. Now every time I try to order from this online contacts company, they have to call to confirm with them each time, which is a major pain because they get back to them whenever. If I had the Rx I could’ve just faxed to them on file ONE TIME.

I just went for an appt and there was a new young Dr and she was wonderful. Great patient interaction and really answered all my questions plus she’s more than happy to give me samples based on what I want not just what brand their pushing. I was able to try out a bunch of contacts before I ordered.
I really didn’t have to deal with the people at the counters and they were upfront about everything. It is the patients job to make sure they take your insurance this is the case with every doc.
I just found it so convenient to get some errands done and get a eye dr visit in. There are no opticians at this location she is an Optometrist so you are only going to deal with a real Dr.

I went to this place out of convenience… bad idea. Worst customer service. They didn’t take my insurance, and they never went over the costs until I had to pay. They made me wait 4 wks until I could get my prescription. When I got upset, they just blew me off. What a waste of time. Next time Ill remember that retail stores and optricians don’t mix. Im going to go back to my local eye doctor where he will treat me like a patient, and not just as a number.
Do yourself a favor and avoid at all costs