Riverside Medical Group

This is a review for the pediatric office. Leslie is the worse of the worse at customer service. This office makes any visit stressful and uncomfortable. My children have been patients here since 2008, but no longer. I refuse to bring my children here ever again. Unless you speak Spanish, they are so RACIST towards you. These people should be happy to be in this country for starters, and second to even have a job. I do not feel one bit appreciated as a patient. Doctors are a dime a dozen. All patients should be appreciated and respected.

My visit to this facility was flawless!, got all the care i needed, all the questions answered by a very knowledgeable staff, my wait time was impressive! i was in and out. Mona Aboulnaja was very helpful and knew exactly what to say and do to make me better, i have always looked for a place and doctor I can trust and FINALLY I found it! Awesome!

My first visit to riverside pediatrics is February 2013, a week after my daughter born. I met Dr. Zeyad Baker for couple of times in the beginning. Dr. Baker is very knowledgable and professional. I can really tell that he had so many experiences. I was very satisfied with what his done. Especially when my daughter got her first cough/​cold, Dr. Baker was really take a good care of her. He spent a lot of times (not rushed out) and what I love the most is when he treated my daughter without medicine. He just give my daughter nebulizer, which I think is a perfect. Because I don’t have to be worried of chemical of medicine that could possibly harms my 1mo baby. He told me to come back a week after that to follow up.
But then after a year, it all changed unfortunately. He was no longer taking care of patients. I always got NP or another doctor whose in charge that time. Then after that the place is renovating and now had 2^nd floor. The staff also changing from time to time. The recent front office staff is really rude and not trained very well. I can tell by the way she talk to my husband when my husband asked politely «why the patient that came after us was called first?». She’s offended and instead of replied politely and informed us properly, she just said «he already made an appointment». Well we also had an appointment if that’s the case. But then again she said we just made appointment by phone on the same day, so it’s just same as just walk in. Whattt? That is so weird! But then what more ridiculous came from her mouth was after that she said «there still 5 more patient before you, so it’s up to you». Pardon me?! Up to us?! What kind of answer is that? She knows very well that we can not go, because we apparently have no choice that time because of our sick daughter need to go to the doctor asap. But then we just sit and wait, we just don’t want to make a scene and we need to see the doctor right away.
After almost an hour waiting, we finally called. There was 3 lady came in to our room, I don’t know each of them because they just came and never tell who they are or what they do. So the first one check my daughter weight and temperature. The second one take a sample of my daughter saliva and snot. Then the third one is check my daughter breath with stethoscope and told us that my daughter got early bronchitis and she give cough medicine and antibiotics. I asked her isn’t it virus? Because my daughter got cough and runny nose just after a boy cough right in front of her face 3 days before. But she said it was bacteria and it’s early bronchitis. Then I just don’t want to argue, because whose the doctor here?
When we got home I am trying to find on google the correlation between cold/​cough, bronchitis and antibiotics. From what I read on
«bronchitis is caused by virus, the doctor may not prescribe antibiotic (antibiotics only works again bacteria, not viruses)». And another one from US National Library of Medicine, «antibiotics do not fight infections caused by viruses, such as colds, flu and most coughs and bronchitis.
Okay riverside pediatrics, I think that will be the last time visit. You just lost 1 more patient. I hope Dr. Baker read Unilocal

I have been going to Riverside Hackensack peds for 6 years the Dr’s and the the staff are amazing

I been coming to Riverside Hackensack &Ridgefield for 5 years since my baby was born Dr. zeyad is the best &the most faster doctor I know, they will treat you the best, since I been in this country for 22 yrs. facility best service staff are excellent. since my baby go to Hackensack, I go downstairs for myself best service also, the manager Ann is very kind and very helpful she has good attitude &best service, Services haven’t change and the NP. Mona Aboulnaja is such a professional, wonderful, knowledgeable, good listener, fast service following the steps of the the Baker family she is keeping the good &excellent service of Baker family. I’m giving her the trust of my family as my primary physician. .Mona Aboulnaja goes above and beyond for everyone she is a real Doctor I can trust her… from Mary Jean family

Avoid this place as best you can, if you are not seeing Dr. August … RUN! bad customer service, unprofessional young girls on their cell phones, they WILL BLURT OUT YOUR PRIVATE BUSINESS IN THE WAITING ROOM IN FROM OF EVERYONE!

Dr. Ashmita Monga is an exceptional pediatrician. As a medical professional in training, I shadowed her for a few weeks so you can trust that I got to observe every aspect of her work. Dr. Monga goes above and beyond for her patients. She genuinely cares about every child as if they were her own, and works tirelessly to ensure they are getting the best care. I’ve witnessed her staying after office hours, returning calls, and making sure that her patients’ parents follow up and get the results their children need. Her physical exams are extremely thorough, and she leaves no stone unturned. She is warm, compassionate, and has the nicest demeanor. Not only is she extremely intelligent, she is also very personable where parents feel that they can talk to her about anything. If you are looking for a life-​long physician – Dr. Monga is the one!
P. S. The medical assistants and techs are also EXCELLENT! The girls are quick, efficient, and very friendly! They will not hesitate to give your child stickers, or hold your child while he/​she is crying to comfort them. This is the kind of staff every medical office needs.

It used to be a great place with dr Baker. Now the wait is more then an hour, even with an appointment. The stuff is not very friendly. The waiting room is crowded. Patients have to park illegally in front of the building, because their 2 parking lots are full. The patient who came after us was seen first and the doctor’s visit was very rushed.
Every time I’m bringing my kids there, I end up looking for another office. And today’s visit was probably the last.
There are some good aspects, don’t get me wrong, like the quality of the doctors, they do the majority of the lab work on the premises, they just made a major renovation, if needed you can be seen on Sunday too at a different location. And if you plan your visits during the normal school and work hours, this office can be a good fit for the needs of your child. But if you are working and your kids go to school, consider your next visit to the doctor as camping out. Bring the food supplies and entertainment that would last you 1,5 hours.

I am very disappointed with my visit here. I went there to find out if my 6 month old son had an ear infection. I was supposed to be seen by his pediatrician but some lady came in without introducing herself. I assumed she was a new doctor. She checked my son’s ears and his lungs and all was clear. She then wanted to check if he had the flu. Had she checked my son’s records she would have seen he received his flu shots but proceeded to test him anyway. It came back negative. Then she wanted to test his urine for infection. I told her there is no way my son has an infection in his urine. She said that «there is no way she can go home and sleep at night» if she doesn’t test everything. She had one of the nurses tape a plastic bag on my son to pee in. My 6 month old does not pee on command since I had just changed his wet diaper while waiting for the flu test result. What should have been a simple test for an ear infection turned into a 3 hour ordeal. After an a very long time of waiting for my son to pee (mind you, he was getting very agitated being in this tiny room), she comes into the room and tells me I have two options. Either we cath my 6 month old son or we take the plastic bag home with us and bring in his urine the next day!
Cath my baby for a simple test so she can «sleep at night»???
My son finally peed into the bag and of course his urine sample came out negative! Which I told her from the start.
Come to find out, she is a nurse practitioner and her name is SANDRA ESTEVEZ. I am upset that I called their Hackensack office for an appointment with my son’s DOCTOR. Had I know that an NP was seeing us, I would have declined. It’s the patients choice if they want to be seen by their doctor or an NP.
You and your practice have lost a patient! Very disappointed indeed with your service!

You know… I’m a bit surprised that the Hackensack location isn’t already listed… and even more surprised that it’s not yet reviewed. Then again, Unilocal has mostly been for restaurants, and are only expanding to the «other business’ «sector.
So… let me start by saying I LOVE my pediatrician. He’s practical, knowledgeable, and takes the time to explain things to you and make sure that you understand what’s going on. Dr. Zeyad Baker is based out of the Hackensack office, and that’s honestly why we go there.
The Riverside Pediatric Group is huge (probably the largest in North Jersey (if not all of Jersey). Its main office (located in Secaucus) has amazing hours: 8 am to midnight — (almost every day) during holidays and weekends, etc. The offices have a separate sick room, where sick kids stay so as to not infect those who are there for shots, normal check-​ups, etc.
They also do FREE presentations for expecting parents (which is how we first found out about them). This is basically the same information that you have to pay $ 75 per class for through the hospital. They have a doctor there for questions as well as a lactating specialist. You see the video, you do the exercises, etc. It’s not specifically a lamaze class, or a cpr class, but it is the general, what to expect and how to deal w/​everything seminar. And I think there’s free food too…
Anyway… If you do decide to go here… definitely go in the early mornings. This location isn’t open on Sundays, and closes by 2 pm on Saturdays. If you want the full hours (8 am to midnight) go to Secaucus, but they are a lot more crowded and have a much longer wait time.
Again, it’s always important to be completely comfortable and somewhat in love (not romantically) with your pediatrician bc that’s who’s going to tell you what the heck is going on w/​your kid (s).
I would recommend give Dr. Zeyad Baker a try (he’s got 2 brothers and a father, all in the Dr. business… two of them pediatricians, so look for Z. Baker!) Also, did I mention that his family OWNS the Riverside Pediatric Group? You can set up a consult, free of charge, to meet him and discuss your concerns and see if it’s a good fit.