L & J Appliance Service

Techs are not well trained. First visit tech tells us to defrost unit since ice maker not functioning. Doesn’t work. Unit to large for him to rollout needs another tech. Reschedule another appointment and 2 techs come out with no desire to move the unit. Called another company and they had no issues and repaired a kinked water line. Customer service at L&J is not what I consider service.

At this point, I’ve had numerous interactions with these guys (Joe, Frank), and they definitely have gotten better. It was tough at first because they could come, and my fridge wouldn’t be fixed (went on for 2 years), but they do give it their best effort.

Great service, on time, efficient and good with sub zero. Only issue is you have to call them on the day of your appointment to get service window time.

I have a 10 year old Sub-​Zero 650 in the apartment I bought, and the previous owner had used these guys so I thought I would do the same when I had serious ice build-​up in the freezer. The courteous gentleman on the phone diagnosed the problem (the door gasket had a rip, he predicted correctly) and scheduled a visit 3 days later. At 8:30am I called for an arrival window (they gave me 9 to 11am). They arrived at 9:02 parts in-​hand, made the repair (including ice removal) in 20 minutes including clean-​up. Totally delighted in their service.

Highly not recommended. Tech came to home and did not understand anything about the dishwasher he was there to fix and billed us $ 287 and did not fix problem. They recommended replacing motor/​etc/​etc. I found another company Top-​line and they fixed problem for $ 65 and diagnosed the issue immediately. No need for replacement parts.

The technician Joe was one of the rudest people I have ever dealt with. He was condescending and unfriendly and brusque and couldn’t wait to get out of my apartment. Everybody else at L & J was very helpful and pleasant so I don’t know why they allow him to poison the good will they are trying to create.

I give one star only because the guy showed up. It was 15 minutes before building to close. I called to his whereabouts and informed that building may not let him in — they said they were aware of the policy. Fifteen minutes and two units to work on. I had already cleaned condenser (as per directions) myself saving him that time. According to the work order he cleaned and repaired. Neither unit worked after he left. Called next day to have somebody back as I payed $ 600 to them and got nothing in return. Was rudely told they had nobody to come and would have to wait 3 more days — this is after waiting for them to come for four days (no refrigeration or ice). Did not even want to try to send somebody. After a few calls we told the man we would have to cancel check until they come back and fix. He was quite loud, not productive conversation. They should not be in the consumer service business as they do not even know to be gracious and apologize — right your wrong no matter what and consumers will be patient about another day or two. Getting charged $ 600 for a job that was not done is not acceptable especially if you are going to be loud and rude with your customer. Polite and «lets work together on righting this» is always going to get you farther as a business and consumer.

the service technician Joe Reilly was perhaps the rudest I have ever come across. He came didn’t stay even 2 minutes and told me my sub zero works fine. It didn’t and the light was flashing and the door didn’t close properly. Definitely not recommend