Firestone Complete Auto Care

Made appt for 9. Waited for an hour car still not on lift. Asked employee why make an appt if they dont honor time. He says to me they are like a Doctors office emergencies happen. WTF does that mean. Doctors office? Its tires not life and death. Three hours to replace four tires are you kidding me? Never again

Excellent service! I’ve been a customer for three years and they’ve kept our two 2006 cars in top shape. The hours are very convenient and the weekend service allows me to have repairs done without interfering with my job. Chris, Gilbert and Tony are knowledgeable, friendly and thoughtful service advisors.

Very untrustworthy!!! I took my car in for routine servicing; tire rotation and balancing, and told them to check everything and let me know what needs to be done. It seems like they only really guess what needs to be done without checking a thing!
They came back telling me how my air filter and cabin filter need to changed based on manufacturers recommendation. If they even looked at one of them, they would have seen they’re new because i changed both of them less than a month ago. They also went on to tell me the other manufacturer recommended services. More or less i thought i was in good hands, but was I wrong.
Two days after leaving this place before an out of state drive, i decided to check my engine oil level. It was ALMOST EMPTY! I was so shocked wondering how the hell it could be so low for starters as i get oil changes regularly and just two days prior my car was at this garage and I wasn’t alerted.(Makes me wonder if this a deliberate act to try and get repeat business, if they might have even drained my oil)
This just goes to show that this place is just about squeezing your pockets without really caring about your vehicle. They gave my car a clean bill of health without even checking the lifeblood of the vehicle.
NEVER EVER will i return to another Firestone if basic mechanic work as checking oil is not done as even a courtesy, even though I TOLD them I wanted all fluids checked. So other potential customers BEWARE of these pocket sucking non-​caring mechanics

I think this place sucks. My daughter had her car towed in here by AAA when the engine got hot. They told us it would $ 675 to replace the fan & relay. I went up there with my mechanic who replaced the relay switch for $ 23 and car runs fine.
This place is great if you have lots of $$$ to burn.
Bill A.

This is one of, if not The best Firestone location. Friendly courteous service. Reliable time estimates for work being done. I can honestly say, I never had an issue with this location and try to go there for every routine maintenance and tire replacement.

This place used to be good. The service is bad and the work done is shoddy. I asked them to inspect my car and they said it’s ok even though I know for a fact my shocks are leaking and my check engine light keeps turning on. Going elsewhere.

Update: I received a phone call on 4÷14÷15 from the owner or store manager named Mike. During this phone call Mike apologized for the experience I had at Firestone he also explained to me they way the sales reps operated was incorrect and refunded me for the road side hazard. Also he compensated me for the tire alignment. Receiving that phone call made me feel better as a customer. I just want to thank Mike for fixing what was done wrong and I appreciate you reaching out to me.

I had a flat tire and chose this business because it’s near my home. I’ve never been here before, but I didn’t want to go to Pep Boys or Sears because I haven’t been too impressed with either of those places.
The parking lot at Firestone is horrible. It’s hard to find a spot and it’s tight, but I managed to squeeze in somewhere. I entered from the side street next to Dunkin Donuts, not on River Street.
They were busy, so I had to wait 3+ hours for assistance. I’m not upset about that because I just showed up and there were six customers ahead of me. It’s good that they take care of their customers as they come in – I would be mad if someone who came after me (who didn’t have an appointment), got helped before me.
I got a new tire and the employees treated me with respect. They apologized for the wait. The waiting area is nice, and there’s a TV and Keurig k-​cup machine. Customers seemed to be pleased with the service (not necessarily the wait, but what can you do?!).
I’ll always choose GM in Englewood first, but in an emergency, I’d definitely come back to Firestone.

After going to 2 different tire shops, my brand new Bridgestone tires still vibrated and no one could find the problem. I finally went to Firestone and met with Chris who I believe is the Manager. He called Bridgestone and arranged that they replace the 2 front tires under Factory Warranty. I waited about 45 minutes and the car was ready as promised. After taking the car for a road test, the vibration is finally gone. Personnel there went above and beyond to find the problem that no one else could. And Chris, is very professional, courteous and knowledgeable. I highly recommend this place !!!

Here at Firestone getting my Betsy’s oil change. I’ve been coming here since the summer when I moved. I won’t go anywhere else, I come to Firestone for everything. Customer service here is awesome and I trust the people here. That is something you can’t always say about auto repair places.

Our «service advisor» was Kurt. We were there for a simple wheel alignment. We were told to come back in 1 hr. We got back 1 hr and 45 minutes later but nothing had been done. They didn’t even move the car from where we left it in the parking lot. They asked us to wait another 25 min but seeing that this place just doesn’t care about time, we left. If you’re interested in getting work done here, I recommend you keep on driving by and find a better auto tire business.

Made an appointment online and went on time on a Saturday. They said they couldn’t find my appointment in their system even when I showed the two emails, 1 when I made the appointment and the 2^nd the confirmation email I received. So they basically said I have to wait 2 hours or more before they can take my car in. After standing there for a while, staring at the wall, the manager told the other person to just take my car in at the next available spot. Not a bad start. However, things started going worse from there.
I went it for an oil change and transmission fluid change and that ended up costing me $ 329. There is no way these two services are this expensive.
Charged me $ 220 for a transmission fluid change, when the average cost would be around $ 100-​$ 150 max. There was a $ 20 charge for tire rotation when there is a sign on the desk saying its only $ 9.99, and when I asked they took of the extra $ 10. I think oil change was $ 28 plus $ 40 for air filter.
Asked about brakes and they wanted $ 549 for a full front brake service — replacing front pads, rotors and brake fluid flush, when Meineke, Midas and a bunch of others quoted me $ 350 – 400. What a rip-​off.
Stay away from these guys. They are the most over priced auto repair in the whole area.

I brought my BMW E46 for alignment without an appointment, they estimated 1.5 hour wait because of the other cars ahead of me. Their timing was accurate and I got it back on time while I waited. Upon driving to work and home I notice while the car drives straight, the steering wheel wasn’t exactly straight, nothing major as BMW service shops have this issue sometimes too, except BMW would’ve charged me again for a second alignment. I called Firestone back and they gladly took my car in the next day to align again for free and this time it was straight. Same amount of wait time estimated and were accurate. Thank you guys.

They tell you how long a service is suppose to take but I usually see them talking and walking around instead of getting the job done quicker. A job that is suppose to take an hour and a half instead took 2 hours. This is ridiculous. They also didn’t want to order a part from Honda, crazy.

I made an appointment for a wheel alignment because of their $ 149 lifetime alignment service back in May 25, 2011 at noon. Upon arrival, I dropped off my van and waited across the street to have coffee. Periodically, I peaked over to see if they were working on it or not. After 2 hours of wasting my time, I had enough of it and demanded that my van be serviced immediately, especially if I made an appointment to avoid this situation in the first place. Nonetheless, typical excuses of «so sorry, we were behind». I simply fired back by saying, «Why did you take my noon appointment and didn’t tell me ahead of time that you wouldn’t be able to do it on time?». I have placed a complaint with these guys. I had to give this place a «1 star», but «zero star» was not available.