Excelsior II Apartments

There are a ton of leaks in the building from one apartment to the next and a very unprofessional staff. There is a huge problem with mice infestation and also pharoah ants that come up from the (sinks) plumbing. Maintenace has horrible follow-​up so things nevee get done and when they do get something done be prepared to call back for repairs at least 3 more times bc its never fixed properly. The office staff consists of «aging women» that wear skin tight, way-​too-​short, «stripper» dresses that look like sauage casings because they are 2 sizes too small on them & huge «eff-​me» stripper heals. Very raunchy. These are «aging» women too, mind you! It’s not easy on the eyes. There has been a huge scandal with the property manager, Sylvia. Her son is a known drug dealer in the building and was arrested. She has no college education and is barely literate. The staff is grossly under-​educated. If you want more than a ghetto lifestyle, stay far away from this place! There are tons of better place all over Prospect St. I am waiting for my lease to be up & i will never look back! I want my one star back.

After reading the reviews from previous tenants, I must agree. The building has a lot of elder, crabby tenants, they do not want new people. It’s hard to move in, hard to move out, can’t book an elevator. While I was visiting I could smell strong cigarette smoke while trying to sleep at night. They must not have good ventilation. The water is rusty, rust stains in the shower and toilets, don’t drink it! The appliances are old and cheap. You don’t get your security deposits back.

I unfortunately have another 6 months of living in this building as I have a one year lease. Since I have moved in (6 months ago) only one elevator out of the three work. Most recently the third elevator broke, leaving elderly tenants walking up and down the stairs. I believe there are over 16 floors in the building so imagine being elderly and having to endure that. It is a serious issue that management and the owner fail to realize. When I complained the management told me we are fortunate to have one working elevator. The woman in management also told me that it was known to me when I moved in and I never even met the woman. This is one of the many issues in the building. I advise potential tenants to stay away unless you like walking up stairs and don’t dare complain as you will be attacked. Imagine that… Sir, how was your food? It was not good. Response: You are lucky you have food when you could be starving in Africa. lol What a joke. Or better yet you knew the food was not good when you came here lol. Amazing what you hear on a daily basis. What happened to the customer being right? What a fraud!!!

I live in Excelsior I apartments, which is pretty much the same building, just older. Both buildings are connected. I still live here, but I feel like I should post a review so people know before signing a lease. This is my second year here, and these are some things I don’t like:
1. If you are a younger person (I’m 24) you may feel out of place. A lot of older people live here, and a lot of them are not so nice. They will complain about everything, things that most people wouldn’t even notice, they will complain about. For example: A garbage bag was too big to fit in the shoot, so I left it in the garbage room for the maintenance people to help dispose of. An older lady complained about it. I mean, really?
2. The male employees are rude, I mean, beyond rude. Although they hired some new younger guys recently whom are great. One of them will greet me every morning with a smile on his face, which is nice. BUT there is a night guard who is OUT OF THIS WORLD disrespectful. I was walking home one night at 3am because I was coming home from a flight. I was half awake, like a zombie. This guy says «hello» when I walk in, and I smile because I was too tired to even talk. HE SCREAMS AT ME and says «YOU RESPOND TO SOMEONE WHEN THEY SAY HI TO YOU» I was so disgusted. I didn’t report him because he is a night guard, so I figure he should be mean? The day desk employees are older men, who just aren’t good at remembering things. I’ve had a lot of frustrating situations with them. There is a female desk woman who works on weekends who is a sweetheart, she should get more hours.
3. Maintenance guys are somewhat nice, but don’t really take care of issues accordingly. I asked for them to replace my air conditioners in our living room, because they don’t work, and it still isn’t done.
All in all, I love my apartment. The kitchens need to be redone, but other than that it’s a nice peaceful place to live.

I lived at Excelsior II for a little over a year. As a student rotating at HUMC, I figured it was a great spot to live since it was conveniently located a few blocks away from the hospital. The reason why I rate this place with 2 stars is primarily because of the employees. The people at the leasing office where extremely rude, especially one particular Asian lady with blonde hair. I am not really sure how she was even hired for the job. The guy at the front door, Robert, was also extremely rude more often than not. I think he expected me to tip him every time I had a question or concern. As a student, I wasn’t able to throw money at him on a daily basis. Please be careful and read the terms of the lease in detail. When time comes to move out, you must notify them 30 days in advance in order to have them return your deposit money. I wouldn’t recommend this place to a friend for long term. Hope this helps anyone deciding to rent from here.