Enterprise Rent-A-Car

I came to this Enterprise location because I had a fender bender with my car. actually because of icy roads, I hit my wife’s car, so I needed a rental that was covered by Geico for a few weeks for the damage to be repaired.
I came in on a Tuesday and spoke with Nana, the supervisor. I booked an intermediate and I said, «Oh man, I’d love to have that mustang convertible for a few weeks.» Nana said «You want it, you got it. for the same price too. Nana even said that I can have the car for both claims, I just have to return it and re-​rent it.
I saw a few dings and scratches on the car and Nana said, «As long as its smaller than a golf ball on the body, you’re fine.» So I drove the car and had a ton of fun. A few days into it I thought that the car smelled like a sandwich. I even said to my son, «Wow, when it’s hot, it smells like an Italian Sandwich.» Five days into the 2 and a half week rental I opened the trunk and low and behold, there was a meatball parm. I was mortified to see this; not only because it was there, but because if they’re leaving these things in the car, how much are they actually cleaning. My guess is nothing.
It was time for me to return the car for one claim and rent for the next and I got Linda. Here in lies the problem. She was very pushy, and she was telling the manager that she won’t rent the car to me because it was at it’s end of life for Enterprise. Nana said, I will just override it. And Linda wouldn’t listen and argued with Nana. Nana said to just put it in for customer satisfaction because of the meatball parm incident, and Linda proceeded to roll her eyes and just did what her boss told her.
I drove the car for another week and a half and finally I had to return the car. Again Linda walked out and went over the car with a fine tooth comb. She pointed out scratches and a dent that was on the bumper that was there previously. I asked if there was a problem and she blamed me for the dent. She got a second opinion and then a third because she wouldn’t believe me. I ended up saying to her that I didn’t like her and I didn’t want to go there just for the fact that she was going to be there. And she explained that she had to protect the company’s assets. I am not going to be the fool that is going to pay to protect the company’s assets.
Needless to say, Linda didn’t charge me for the dent that I didn’t do, and for a mere $ 200, I learned a lesson; I will never return to this location again. They are more worried about not cleaning cars and protecting their own assets rather than the customer.

Rough start but finished well… thank you… Enterprise

I needed a car asap for a family emergency because my car was in the shop and the mechanic could not get it back on time. I called this location. Alexis picked me up within fifteen minutes after Kevin took care of the reservation in about five min. The deal was great the service was beyond my expectations. Alexis deserves a six stars. She represents the company better than any other employee i bet. Great service! Wonderful and super efficient staff

I went to rent a car for a three day weekend, got there and Adrian upgraded me from a Hyundai Elantra to a Chrysler 200 (Nice Vehicle) paid $ 5 more for the upgrade, he also recommended me the insurance just in case, glad I got it cause someone did scratch the car, what I wasn’t aware of was the $ 200 deposit I had to put down aside from the renting fee. But after that everything was good.

I have been here multiple times, and everybody there is great!
But every time I get stuck with Sam he is unpleasant and incompetent.
If you want a good experience, avoid him!

Enterprise representatives were very helpful from the moment I walked in the door they guided me to a car that would suit my needs being that I was in a hit-​and-​run accident. I appreciate all the help in extending my days and guiding me to some discounted prices. I would definitely Recommend enterprise to any of my friends or family.

I am impressed.
Service is A+.
Staff is excellent.
If you need to change vehicles they accommodate within seconds!
can’t wait to rent here again!

I was pleasantly surprised that all the employees were warm and personable even at 30 minutes before closing and with half a dozen customers waiting in the lobby area. Great one-​on-​one attention from the associate I worked with named Sierra. All fees were explained, and Sierra showed me how the car worked and had it washed before giving it to me. There are two points of entering from this corner lot: either on River Street or Anderson Avenue.
My car was a 2015 and not a scratch on it. Highly recommend this place.

I got married back in June 2014. I wasn’t into the whole showing up at the church in a rolls royce and what not, I preferred a Fiat! My parents are both straight off the both from Sicily, and my dads very first car was a Fiat, so I thought, it would be nice to keep to my roots and show up in a Fiat. I contacted Enterprise about two months prior, and explain the situation. I spoke to the Manager (I can’t remember if her name was Michelle or Jennifer) and one of the member service reps. I stressed how important this was to me, and I am happy to report that they did a wonderful job! I spoke to them at least once a week, they got me the color I wanted, and of course by the weekend of my wedding! They were extremely helpful, kind, and professional throughout this whole process! I am so happy they were able to help!

Horrible and unprofessional is how I would describe the Hackensack location, the manager Kevin is a liar and should be working as a Fry cook at McDonald’s, because he has no management skills what so ever. He made no effort to help me, even as I explained that the Enterprise rental that I was driving for less than a hour was making me dizzy and giving me a headache, all he can say was «I wish I could help you but I can’t. Enterprise is a family owned company and should be embarrassed of the lack of effort by their manager. I would go to Hertz or Dollar instead.

Was very happy with my rental experience. The guys were courteous and helpuf. I booked through my costco membership and saved alot. Ended up driving a brand new impala, pretty loaded for $ 165 for the week, including taxes. Crazy good deal. And when I returned it, they drove me back, as usual. I’ll be returning to enterprise for all my rentals.

The guys are terrific here! I needed a rental for about a week, they came to pick me up at the auto body shop in literally 5 minutes. The paper work was done in under ten minutes I was in my way. I would go any where else to rent a car And a plus the guys there are very handsome !!!

The staff at this enterprise is wonderful. They definitely think the customer comes first! I have been to other Enterprise locations & this location works with the customer to make them HAPPY. I would highly recommended them. They are also open on Sunday which is great. Thank you Enterprise Hackensack I will definitely be back.

The team here is spectacular. They go out of their way to make your life that much easier. If you ask for something, its done without hesitation — be it a full tank, being shown how to adjust the seat of a car or even locate the gas tank release. Highly recommend!

Great Enterprise office with very helpful and courteous staff. Smooth transition with picking up/​dropping off car, but they do get really busy on the weekends. Overall, I would rent from here again without question.

Poor and unreliable service. No accommodation for bad service or misrepresented service.
Their computer system is also antiquated and seems not to update information entered from past contracts which leads to long wait times when you show up. Overall disappointed. Wish people/​companies cared more about their customers.

I found the staff at this location to be personable and trustworthy, although at a couple points when they were busy they seemed a little flustered — not while helping me but just in talking with each other behind the counter, in coordinating who would do what as business picked up that Saturday morning. I rented a vehicle that I drove all over the place on a New England road trip, over 1500 miles in the course of 10 days. It was an economy car (Nissan Versa to be specific) that worked like a charm. I booked it months in advance online with a family member discount, which required me to use the Loss Damage Waiver. That ended up adding $ 75 to my total cost, but given how much I saved over renting a car in NY, it was well worth it, and I also got the roadside assistance for a reasonable price as well (and thankfully didn’t end up needing to use it). Returning the car was a quick and easy process. I would rent from here again without hesitation.

Had a horrible experience renting the car. the person in charge is a rip off guy, he pushes you to take coverage, even if you say my insurance covers everything and does everything that doesnt help the customer in any way.
We rented a full size car & upgraded it to Premium car. After signing the contract, he gave Avalon with all windows opened. Once we reached home and started for the trip, we closed all the windows & switched on the A/​C, at that time we realized that this guy gave us a smoking car. They say all cars are non smoking, but its not true.
They are so cunning that they opened all the windows so that customers can’t detect the smoking smell. Horrible experience continues.
When we called to complaint, all they said was sorry, and did nothing to make the customer happy. I had another reservation on the July 4 long weekend at the same location, i told them to give me a better car, but they gave me chevy impala that was completely beat up, when i asked for a better one, he said i have 45 ppl coming in today, and it sounded like if you want take it or leave it.
I rented it for 3 day and it was due to drop on Saturday he didnt say a word that i will be charged until Monday since saturday is a holiday. I was overcharged and when questioned he said you should read the signs on the drop off box. That means before renting the car, we should read all the signs including the one that
says employeed should wash their hands. I would rate them 0 in customer service…
Think twice before renting from this location… I’m totally frustrated because of the unhelpful and rude behaviour, and wil never rent from this location
again. If i get a better deal from Enterprise i would rent the car from the Teaneck location, which has better customer rating and very near from this rip off location…

I am a Hertz man for company business but use Enterprise for personal business. This is in a good location at Hackensack but the cars are just a bit beat-​up. Perhaps you will get nicer car at the airports?

I needed a car for two weeks last year due to a fatal accident and these guys made my life very simple and easy. It was during one of those crazy snow storms and they had the sense to give me a Jeep Grand Cherokee (new model, leather seats, etc) for $ 35 a day. I was in and out in less than 20 minutes and the staff made me feel very welcome. He also listened to my ramblings about the car and wanted to make sure that I did not downgrade too much from luxury car to cheap rental car.
The location is at a very busy intersection and very easy to get to. Obviously, they will pick you up but in case you needed to grab a bus or taxi, it is available right nearby.
Thank you guys for making my very difficult time more relaxing with your service. You ROCK!