Katy Chou, DDS

Worst customer service ever. They didn’t take the time to look the account up during a routine office visit and said I was not covered. I left confused and called my insurance and they said that I was not only covered but I was also on their list. I called to inform them and they realized they had put the wrong birth date in. They didn’t even bother to apologize. They were short and rude over the phone. I had trouble understanding her because of her thick accent so I kept saying excuse me and she said I need to let her talk and that I was rude. I told her that I was having trouble understanding and she said I need to ask her to talk louder. That wasn’t the problem, I was having trouble understanding her because she didn’t speak English. Worst customer service ever.
The Dentist herself is very professional and it’s sad that the customer service was so bad that I am looking for a new dentist.

Quick, efficient, and doesn’t try to upsale you on expensive procedures! It’s hard to find a medical practitioner that you can trust nowadays.
The first procedure I had was a patch up on a chipped tooth; had a late appointment, which was great, and was out of there in about 30−45minutes.

I had lost a crown on my rear molar and wanted to save the tooth. Katy took great care to plan the proper fitting of a replacement crown, to include lowering the jaw bone and cautiously reshaping the original tooth and other crowns. Her expertise kept me from enduring much more complicated and expensive options. During the four visits Katy was extremely professional. I experienced very little discomfort and she took time to explain all of the consequences of the procedures and gave me very good advise about how to care for myself between each visit. Katy is truly remarkable.

Called in for a last minute appointment at 9AM on a Saturday and said they can squeeze me in at 12:30PM. Went in and got out by 1PM. Service was quick, great, and very professional. Got an x-​ray and my bi-​annual cleaning.
The x-​ray tech lady was super nice. Maybe even too nice. Not even joking, in between every photo, they kept comforting me and asking if I needed a break in case it hurt.
Dr. Chou examined my teeth and mentioned that my back (chewing) teeth had deeper than normal grooves and to brush them carefully in a back and forth motion. I’ve always noticed food getting caught in there so I find it interesting that none of my previous dentists ever told me that. I appreciate the attention to detail.
George did the cleaning. Guy’s a pro. So good/​comfortable, I almost fell asleep during the cleaning. Very knowledgeable guy too. While asking about my dental habits, I asked him multiple questions in regards to what kind of floss/​toothpaste/​mouthwash/​and chewing gum he recommended. Didn’t try to push any brand but just told me the what type to get. For example, non-​waxed floss because it’s more abrasive. And the toothpaste with the little shiny flashy crap to make it look classy? Useless rubber filler that just gets stuck in your teeth. Recommended any sugar free chewing gum with xylotol (I think thats how you spell it) which helps dry out bacteria in your mouth. Never knew there was so many little things to help our teeth… never would have thought of this without him. Thanks George!
Already set my next appointment in 6 months.

This is my first ever Unilocal review. I usually don’t review anything but because of the great atmosphere and excellent staff I had to make an exception. This place has to be one of the best offices I’ve ever been to! I highly recommend it. Top notch!!! Thanks George!!!

I have had a couple of bad experiences here. First time I came in for a routine check up and cleaning. I had to wait for an hour before I was worked on even though I had an appointment. Katy performs the exam and tell me my Teeth are all good. Warning: They’ll try to upsell you to do the deep cleaning even though it was not necessary.
Then there’s the guy who cleans my teeth. Katy’s Husband. He says the weirdest things trying to make small talk. I appreciate how he was trying to be friendly but he comes off weird and at times offensive. This is typical when a spouse is hired based on nepotism and not experience. The second time I had to wait forever again and their office hours are not very accommodating. My Wife also went to them one time for a routine procedure and almost lost her tooth by them grinding on it improperly. Good thing she noticed and complained went to another dentist to have the crown fitted properly and have not had a problem since.
From my experience with them, the other poor reviews of them are accurate. I won’t be back.

Katy Chou and associate dentist failed on 2 of my root canal procedures and damaged my teeth and induced infections and refused to compensate. I have spent $ 1500+ more and more in the future.
I even have to re-​do my root canal and cure side effect and pay extra costs.
Obviously she has very severe ethical problem.
Why other dentists could fix them while Katy and her associate could not?

Dr. Chou and her staff are truly amazing.
This is my family dentistry, both my husband and 2 kids are all patients here.
Office
1. clean, organized, plenty of magazines and tv to watch in her waiting room.
2. the week of my appt, they call and leave me a message reminding me of the dates/​times
Staff
1. Office manager, Shawn always greets you with a warm smile. She is patient and respectful.
2. Dental assistant, Lupe is always the one that works on my kids. 1 of my kids is always in and out of his appointments; no problem. My other child is extremely anxious and afraid when it comes to getting dental work done. He will ask a gazillion questions as she’s trying to work on him, in hopes of delaying the process, but she is never short with him and takes the time to explain everything in hopes of putting him at ease.
3. Dental hygienist, George is excellent. He is efficient, thorough, and professional.
Procedure – this is what really impresses me, keeps me returning, and leaves me wanting to tell everyone i know.
1. Before bringing my sons to Dr. Chou, I had taken them to a very highly recommended pediatric dentist thinking: this is what parents should do, right? Long story short, I was told I needed extensive work done on my child. I felt I needed a second opinion. We went to see Dr. Chou and I’m so thankful I did. She gave me an honest analysis of his x-​rays. She recommended that he be put under anesthesia in order to have all of the work done at one time. She recommended an anesthesiologist that she works with and I chose to have the procedure done.
2. Anesthesiologist. We spoke extensively before the procedure. I was worried, unsure, and had plenty of what-​ifs and questions. He answered them all. The day of the procedure, he showed me his equipment and the different monitoring devices to help me understand how my son would be monitored and kept safe.
3. The anesthesiologist and staff came out to the waiting room and kept me updated throughout the entire procedure. This definitely put me at ease.
I was very pleased with my decision to take my children to see Dr. Chou. Her calming soft nature and matter of fact way she talks to kids, explaining what she’s doing and what to expect is the perfect match for my child.
I have been to her Concourse Dental office, the Hacienda Heights location, and even one in the Lynwood – area. I think she also is out in the San Bernardino area now as well.

I was referred to Dr. Katy Chou’s dental office by a friend and I have been going to them ever since. Both Katy and George and very professional and experienced despite they look incredibly young. They have very flexible hours so I can make appoints after work or on Saturdays. There are 2 offices which are less than 2 miles from each other; both are very nice and clean with new equipments; they even have TVs in the operating rooms and you can request to watch Food Network which is a big plus. I would definitely recommend this dental office to other friends

George and Katy Chou husband and wife team very professional and caring. George is my hygienist I have been going to him for five years. Two months ago I was having a terrible toothache. I called that day and they saw me the same day and informed me that I needed a root canal. They scheduled me an appointment and took care of it. Couldn’t ask for better dentist love their work George and Katy Chou. George will see you next month.

Always easy to schedule an appt. I’ve referred a friend and he had a great experience there too. Honest advice whenever I go.

Had a dental emergency and had to get a root canal and my tooth capped and Katy and George were able to see me and treat me the same day. I was having a great deal of pain in my tooth and called Katy’s office and they were able to fit me in their schedule and identified the problem and referred me to a specialist for the root canal specialist who worked on the tooth the same day. Katy fitted my tooth with a crown shorty after and took the extra time and effort to make sure the fitment and bite was perfect. Overall I am very satisfied with the work and results and thankful they were able to treat me on such short notice. Thank you Katy and George.

My family of 4 has been with Dr Katy for over 20 years now. Had my implant done with them with great results. My 8 year old and 5 year old are cavity free. No cavities!!! Can you believe it!
George our hygienist is so informative and excellent with kids. My kids love Dr Katy and George. They Call us to remind us on our appointment because you know life gets busy and they accommodates schedules for any emergency. Overall a excellent family practice where people comes first. Thank you for taking care of me and my precious little ones.

My two children (7 and 9 yo) and I have been going to Dr. Chou for two years and couldn’t be happier! It is difficult to find a good dentist open on Saturdays for working moms. She has a wonderful and friendly staff that makes my kids ask me to bring them in more often!

First of all I’m not one to Unilocal but with the experience I had with Dr. Chou I felt I had to! I hadn’t been to the dentist in years due to fear, but unfortunately I had a bad toothache and had no choice. My wife finally convinced me to see Dr. Chou and I must say I will never see another dentist as long as Dr. Katy Chou is practicing she took my pain and fear away. Her husband also works there and he is the nicest funniest person I’ve ever met. They made my experience feel like I was visiting family and not a dental office. I’m also scheduled to have my teeth cleaned… woohoo!
I highly recommend this place to anyone looking for a dentist.
Lou Mojica

I have been coming to see Dr. Chou for couple years already, and she always takes her time to explain the procedures that she will be working on me and very friendly too. Even when I came for teeth cleaning, the hygienist George did a very good job and didn’t hurt at all. And I know some of the friends who I recommend to come here also thanks me for referring them to come here as well.

A good friend of mine introduced me to Dr. Katy Chou few years ago when I was looking for a good dentist. AT my first visit i didnt expect the dentist to be so young so i wasnt sure but she was very professional and confident. She explained everything in details before she began any procedures and always gives options. The best part is that whenever i get dental work from her i dont feel amy pain! I definitely recommend going to this office. Its clean, professional, experienced, and super friendly.

For anyone looking for a good dentist I highly recommend Dr. Chou! I had a toothache and in major pain. Dr. Chou and her team make me feel special and relaxed they explained everything from ex rays to what needed to be done. Everyone in that office was AWESOME and truly cared! Thank you all for everything. Tina

Dr. Chou is my dentist for several years and she was very nice and listen to what I need. My teeth was in bad condition and need to do alot of fillings and it was not painful at all. You know I hate to see dentist ever since I was a kid because they will just give me painful memory, but this doctor is the only one I’m willing to go back again to so fillings and routine cleaning. Thank you Dr. Chou!!!

The last time I came in (which actually turned out to be the last time that I will ever be going here), I had the first appointment of the day and still had to wait over an hour for my appointment. When the dentist came in, he didn’t bother apologizing. Then after my cleaning was completed, he looked at my file and said that he noticed I wrote a negative review on Unilocal and that if I don’t want to continue coming here that I shouldn’t. Best advice I have gotten! So thank you, I will not be returning! It is nice that you check Unilocal and notice that you have bad reviews, but perhaps instead of berating your patients you should actually improve your customer service!