Hacienda Shell Service

Very nice gas station I just punched in my Ralphs phone number and got $.40 off my gas which totaled $ 2.59. Had to use the restroom to wash my hands and of course it is right outside in the back of the station. Pretty nasty bathroom, but it is a gas station. On my way to Calabasas

WORST customer service. This place deserves negative star rating. WORST customer service. I was in an urgent situation but that place only cared about the money they can make… and only the $ 1.50 for air… So, my car was very low on tire pressure even after I pumped air just from the previous gas station 20 min ago before getting here. So I asked the lady if she can turn on the air, that lady (either Hispanic or middle eastern, with an accent) said: «you need to pay», so I went back to my car to get wallet and handed her my credit card – she said «no, can’t turn on for you cuz you need quarters», I said I don’t have any cash on me…
Then I left…
This lady ignored the customers’ safety under urgent circumstance just for that little money… its unbelievable… it’s not that I was willing to pay…
WORST experience ever.

Came here to gas up and get a car wash before going home to San Diego. Gas seems to be going up again. I like Shell cause most of them have a drive thru car wash. My car was in dire need of a wash since I didn’t get it cleaned after the rain.
After getting gas, we went thru the car wash. No soap came out of the car wash only water. I paid $ 5.00 for a regular wash but no soap came out. What a rip off. At least it cleaned off the dirt from my car. I didn’t notice any soap until my husband mentioned it. Oh well. I guess they don’t check for soap. It’s not too often that I come here.

If they have negative stars it will be –5!!!
BEWARE OF THIS STATION!!! Pumped gas here. it just pumped air!!! It felt i got robbed $ 10!!!

Second time coming here for gas. Filled up twice because of the Ralphs 20 cent discount. First visit with same girl named Sabrena had a major attitude with just paying her for gas nothing special but I figured she just had a bad day which we all have sometimes so I gave her the benefit of the doubt. Two weeks later on a Saturday afternoon I was pumping gas and seen her walk from the car wash. As she came back I asked her if the car wash was working and she totally ignored me so I asked her again excuse is the car wash still working and she screams Yes with a major attitude. I couldn’t believe how she said it. Not polite or courteous and definitely has a chip on her shoulder about something. I was going to get a car wash but was so turned off by that I decided not to after that. Judging by other complaints I can see I’m not the only one talking about this person. I asked her for the owner name and asked her for the number she said it was Victor and gave me the shell station number. If you guys ever want to feel like your bothering and want to be talked down to please go to this gas station if you like to be treated badly. Lol. I’m calling corporate shell and Ralphs about my experience. Don’t think people should be working that I know have been complained about. That shell is definitely losing business because of that person. Plain out rude. No excuses. Must be a family member. Oh well. I won’t be stopping there again.

Not really fond of the different prices for cash/​credit, but I suppose most gas stations are doing this nowadays.

Quick synopsis!!!
Strike ONE: Misleading pricing on carwash.
Strike TWO: Vacuum doesn’t work.
Strike THREE: Air pump timer too short.
Passing through, I ran low on gas. I filled my clunker up. While doing so, like all gas filling patrons, I waited and waited and waited some more. You start to read the promotional signs they have all spurned about.
«With a 8 gallon fill up, your car wash normally $ 7 is now $ 6!» Why the heck not, since it badly needed a scrub. I got the wash, while not bad, for a couple of bucks more I recommend going to a full service car wash. They clean the inside and really wash the outside.
However, that’s not my gripe. I noticed the station charged me $ 7 still, the full price. I debated because it was only a dollar. At the end it was the principle, as no one likes to get short changed. I go inside and the gas attendant explained that’s because there’s two promotions going on.
I thought to myself, «two promotions?» 1. Charged full price. 2. Dollar off only if you go inside and complain? It should be automatic, as the signs everywhere imply so. Whatever, I get my dollar back. Strike ONE!
After the wash I go to the vacuum and air station. Tires are looking a little low and I got a wash, might as well go the whole nine yards.
Gee, a dollar for each? A bit high, but ok. So I put in my dollar in the first machine and start to vacuum. Heeeeey, no dirt is being sucked up. I touched the nozzle and sure enough, barely enough vacuum. I looked at the hose and there was duct tape on more than few spots. I assume to cover the holes. I debated again whether to go back inside and get my dollar back. At the end, it was the principle. I go in and get my dollar.
The gas attendant was clearly annoyed and unapologetic through the whole experience. But I don’t blame her really, as she’s probably not the owner and really doesn’t care.
I go to fill up on air cause my tires need it. Put my dollar in the machine. Filling, filling, and stop. Wha? I’m not even half way done yet. The timer on the air pump is short, way short. It takes me three dollars to fill four tires. Strike THREE!
Silly rabbit, Trix (tricks) are for kids!
But as always, let me know what you think. Thumbs down, like the BP oil spill.