Dailey-Sterling Felix G MD

At first doctor is great and office staff friendly only to discover horrible customer service from office manager followed by an inept front end. A doctor can be great but if his staff creates too many barriers to quality care then why bother. Poor doctor, I hope he figures this out before it’s too late. HIPAA should not be used as an excuse for inefficiency and irresposible clerical errors. I gave them multiple oppurtunities over a 3 week span to redeem themselves only to have them create more unneccessary obstacles and uncomfortable conversations. Manager seemed overwhelmed and unprepared to do her job well. Office manager ultimately fails to lead a professional team and poorly represents a great doctor.