Midas

We have used this place since 2004 and have been extremely happy. Loved the old management and the customer service that came along with it. They changed management a few years ago and it was for the worse! We still went to them anyway because they were convenient. The final straw was several months ago — we took our car in for an oil change and when we got it back there was oil everywhere! Steering wheel, door, seat, visor, roof, etc. Good thing it was a Sunday and I was wearing older clothes. I realized when I got home and had oil all over my clothes. My husband called and talked to the manager the next day. They offered to detail our car (they would clean it). Ugh, no thanks. We took it to another shop and had the work done at our expense. We will not be back. Good bye Midas.

I dropped by the other day with no appointment for an oil change. The man at the counter was very helpful and said they were short-​staffed that day and had 2 appointments coming up, but said he would squeeze in my basic oil change. I waited about 15 – 20 mins total and he even honored my online coupon. Very impressed!

Came here for scheduled emissions test, arrived a half hour before the appointment. Technician said they are «down for today» and «someone should of called me».
Never got any call regarding this! Wasted 45 minutes to drive here, what a waste of time ! Never using Midas again!

I always thought I could «beat the system» by ordering tires through Tire Rack and having them shipped to a local installer. So when a friend suggested I try Gurnee Midas for new tires, I was skeptical. I thought that Midas couldn’t offer competitive prices on tires. I let them give me a quote and I was shocked, Their prices were extremely competitive and they had the tires in stock. I did not have to wait for shipping. In all, I saved $ 150 over Tire Rack. I would recommend Gurnee Midas to anyone looking for tires.

Unfourtunately, I have to update my review. My husband and I have brought between 4 and 6 cars here for service. The service we have received to this point has been excellent and has kept us coming back, after our last encounter, however, I don’t think we will bother returning. My teenage son has started driving and we bought him a little car to get around in. We have had him reach out to Midas for service three times now and for some reason he is being treated horribly. Jenny, who he seems to make initial contact with every single time, just does not want to help him. This last encounter, Jenny flat out refused to see him and only relented after my husband called to insist that we be served. I hoped that Jenny was just having a bad day — or these incidents were isolated, but this is strike 3.
My son is polite, mannerable, and most importantly — a customer when he interacts with Jenny and Midas personnel. Why he is not entitled to the same level of customer service as everyone else I don’t know. He is a working young man and we, his parents, have advised him to spend his hard earned dollars with Midas. We have him take care of business with his new car on his own to teach him how to function in this world and now he will learn how to deal with poor customer service and places that do not want his business/​money for whatever reason.

Nice, quick service. Very thorough

They told me why my warranty for my tires (not even 1yr old) weren’t covered before they even looked at them. 1^st I was told it was because I didn’t have a wheel alignment and I did with paperwork to prove it. 2^nd they tried telling me I had bad parts on my vehicle even tho I had a full inspection from Midas with the paperwork to prove it again. and then they proceeded to tell me they must have made a mistake and they wouldn’t cover my tires under warranty. Horrible Business Practices! Stay Away!

The wait was WAAAAAY too long. My appointment wasn’t honored, I think I sat there for over 2 hours on a weekday mid-​day and then supposedly they couldn’t get the oil filter out… which is interesting because I have a pretty common, 1 year old SUV that has had the filter changed a time or 2 already. Wouldn’t return.

Great service. I’ve found them to be very trustworthy as they’ve explained when I don’t need service while others have said the opposite.

Top shelf! Very friendly. Explained everything including costs. No surprises. Very fast and efficient. Waiting room was clean, with plenty of reading material. Will be back for future repair needs

What I liked: Straight forward, honest, fast, inexpensive, expert service. Offers a multitude of options with out pushing to ‘up sell’.
I’ve brought my car here multiple times over the past few months for random maintenance and repairs (oil changes, brakes, etc). They’ve always been friendly and provided a good price (average or better). The manager Rene and his staff have always taken good care of the cars for a fair price. He’s always willing to give options on what to do and when to do it and will work on your vehicle quickly if needed.

This review is long overdue but nevertheless I didn’t forget! This particular location is worthy of 5 stars for several reasons. After discovering a nail in my tire upon leaving 6 flags, I did not feel comfortable driving the 45 minutes home and risk a flat. Being 6:30pm, time was running out and EVERY tire place I called in the 5 mile radius was either closed and/​or unable to assist me.
But Adan (manager on duty) told me to come right on in. Even though they closed in 30 minutes, they took me in, removed the nail, patched the hole and I was out the door by 7! Such great customer service! If I ever move to Gurnee, I know where to go for car work!