Hhgregg

This is the WORST PLACE. Don’t ever buy anything in that place they going to still your money… The Manager «JEFF» Is a horrible person, Rude and he will take advantage an you… This is simple they will be stilling your money if you sign up a contract. Be careful…
Este es el peor Lugar para comprar. Nunca compres nada en ese lugar porque te van a robar tu dinero… El manager «JEFF» Es un hijo de puta… Es muy rudo y se va aprovechar de ti… Esto es simple «TE VAN A ROBAR TU DINERO»” SI FIRMAS UN CONTRATO… TEN CUIDADO…

Came in for a new home theatre… TV surround sound package. Not sure what’s wanted exactly but Tom really made it easier to spend almost 12k that day. Delivery and installation just got done this week and I couldn’t be happier with my purchase

While I have no problem with the personnel working onsite, their inventory control is horrible! Twice now we have purchased a major appliance from them only to be told that what was thought to be in stock is really not. So we have to wait longer than planned to get our items from the warehouse. I am very leery about buying anything else from these people unless it was something very minor hanging on a sales display rack. As it stands now, if you buy something major, plan on waiting several days to several weeks to get it.

We walked into their Gurnee location (60 031) on Saturday night around 6:20 pm. The store was completely empty! Not one other customer around. We are looking for a new television and decided to stop by. All of the employees were gathered around the registers. They all saw
us, but no one approached us. We made it to the back of the store without any sort of greeting. Once again, the store was completely empty and there were 5 employees. When someone finally decided to approach us, we were already walking out and decided to go to Best Buy. I let them know that with no customers but us, they could have at least said «hi.» That was my first time there. Needless to say, my husband and I will not be going back there ever again.

BUYER BEWARE.
Had the unfortunate experience of having to deal with the store manager on a recent visit. The man is an absolute baffoon. He knew little about the electronics I was interested in purchasing.
Fortunately I do a tremendous amount of research before making a major electronics purchase. I knew more about his merchandise selection then he ever could. I could run a more profitable store for this corporation then this knucklehead.
When he didn’t have an answer to my questions, he simply made up an answer. But knowing my stuff, I knew he didn’t know his product line. I dont like being lied too, and hate being BS’d by some sly salesman. If he didnt have the answer, he could have made an effort to get it.
I figured he also had little knowledge in using a tablet and the internet. Here’s a clue Mr. Manager. Surf on over to the manufacturer’s website. There may be some valuable informtion located there.
As the manager, maybe make an effort in having a general knowledge of the products you offer. You may have swayed my decision to possibly do business with you.
I walked out, and will never shop an HHGregg store, ever. This retailer is a complete joke.
HHGregg headquarters… your sales staff is a joke. And unfortunately for you, they are a major piece of your business model.
Word of caution… if you don’t do your homework before making a major investment in an electronic purchase, AVOID this retailer. Otherwise you’re screwed. You’ll be extremely disappointed when you get your purchase home.
You’ve been warned.

BEWARE OF THIS RETAILER. THEY LIE THEIR WAY INTO A SALE AND CHEAT YOU WITH PHONY WARRANTIES. Absolutely the biggest liars in the business. We bought an Ashley leather sofa and love seat from them and was talked into their warranty. The sales rep AND sales manager BOTH told us that it covered EVERYTHING from manufacturers defects to accidental damage. We spent a fortune on this warranty. Not even two years after we bought the sofa the leather was fading, the cushions were opening up, and there were minor rips appearing in places. When we filed a claim with the warranty company, they said we had bought an «accidental damage» warranty and nothing more. They refused to cover the cost of ANY repairs. As a result we are saddled with a piece of junk. The store refused to help. Corporate HHgregg refused to help. All in all we were completely blown off by this retailer. In fact, we were told our sales rep was «no longer with the company» and it was our word against his and the company. ISN’T THE CUSTOMER ALWAYS SUPPOSED TO BE RIGHT? And for those of you who hate Best Buy so much — Best Buy is a palace and an honest retailer next to these guys.

This place is great. I don’t think I’ll go anywhere else for anything. The staff is super friendly and I always get a great deal!

I recently purchased a GE dishwasher from Hhgregg. The delivery and installation was late. The installer had to go back to the store to get missing parts even though they said it was brand new in a box. My kitchen was a dirty mess after he installed it. I couldn’t wait and have him run a cycle as it was my birthday and I was already late for my plans. After using it the first time I noticed that it didn’t drain appropriately. I called Hhgregg and they told me GE would come out around my schedule. Then they scheduled the repair guy without even checking with me. He came while I was at work so I missed him. Then I called back and they rescheduled the guy the same way. I told them I would not be home until after 4pm they assured me that was fine. Well the repair guy missed me again because he came at 11am!
Long story short, they don’t care once they have your business. I now have a dishwasher that doesn’t drain well and I ended up calling GE myself to make the appt only to be told they have a 6 hour window and can’t guarantee they will be there at any time other then the window. They also said Hhgregg never made the previous appt’s after 4 pm anytime during the day like they had told me! So now I wait and hope that they will come when I am home. Never again will I shop there!

Worst customer service I’ve ever received from any appliance store. They not only got my delivery address wrong 2 times, but told me the second time «the delivery drivers are not WILLING to take your appliances to your home today.» The key word is willing, as HHGREGG touts excellent customer service. Horrible. The delivery guy was visually against making the correct delivery when I told them «um, this is my office address, the washer and dryer go to my home address, which I gave Bob at the store.

I was shopping for a new TV and had looked at Walmart across the street at one I liked. Im not a big fan of Walmart so I decided to go to check out Hhgregg and see what they offered. I called the store to see if they had the TV I was interested in currently in stock. The person on the phone told me they had 4 47 inch models and 3 or 4 50 inch models of the brand I wanted in stock. Great I thought, a better selection than at Walmart. We drove to the store to see what they had to offer. Guess what? The didn’t have any of the TVs in stock that I told the the person on the phone that I was interested in. Bait and switch? An incompetent employee that didn’t want to check stock on what I wanted? I’m not sure which, but am very disappointed in how things played out. I also noted that the Tvs they did have were very high priced. I won’t be shopping at any Hhgregg’s in the future.

I had a great experience here with the salesman Jason. He was very knowledgeable and nice. He listened to us, not just talked at us. We bought a dishwasher and will be coming back soon to buy a microwave and washer!

Hhgregg is a huge disappointment. I haven’t bought anything from these guys for one reason; they don’t know what they are talking about.
I do a lot of research in how much knowledge these consumer electronics department stores actually know about their products and I was extremely disappointed with the knowledge of these employees. They don’t know their products well. Every time I asked a question regarding a computer or television, they said something like, «Well, I don’t exactly know but I can step away for a few minutes and check the Tech. specs for you», or, «I’m not sure exactly what that means but we do have (.and then he changes the subject)».
They do want to help, I’ll give them that much but they need to be knowledgeable of the products that they are trying to sell. They are friendly and outgoing and that’s why they earn the two stars but I really recommend you go elsewhere for your consumer electronics needs.
Thanks but no thanks. If you don’t even know what you are talking about, what makes me think you are going to know how to fix an issue should one occur.

I had never been into a hhgregg location since they came to the Chicagoland area. I have been in the market for a new TV for a few years. I have been reluctant to make a purchase because I have had terrible expieriences buying them. Best Buy and Grants were bad experiences for me. So when I walked into hhgregg I was expecting the same. I was wrong. The person who helped me «Joe» was young and I blew him off at first. Then he started asking me what did I need. He started probing and then presented me with several options. I walked in there thinking I would but a new 32in flat screen for my bedroom and walked out with a 59in for my living room! The price was unbeatable. All sales associates there work on commission. So they seem to care about the total experience. I will go back to buy a new washer and dryer soon.