Sears

This place has the worst customer service. Wait, let me rephrase that. ALL Sears around New Orleans customer service is just horrendous! I feel like they don’t get the right training when they came into the job.
I walk in and there’s no one on the floor. So I wait there with another customer who says they’ve been also waiting for someone. Five minutes later a guy comes walking in saying, «oh there on break. They coming.» Why are you on break when your shift just started? Then I ask him where can I make a return he tells me in a rude tone, «go to pick!» If I knew that I wouldn’t have asked!
So I go to pick up and the only person who was very helpful takes my return because it was too heavy. I then had to go upstairs to appliance to make my return.
I had all my info ready and my return number and they still couldn’t simply make a return! Takes five people to return one item. They all try the same thing and got stuck at the same situation! In the end they tell me to return it through online! I was so frustrated!
There was also a time where I wanted to purchase something and I had a hand full of things, so I decided I wanted to check out upstairs. There were three people at that register and they told me they were close upstairs! It was only 5 pm!!!
I’m sure there are better customer service reps but the ones I encounter are just the worst!

This Sears isn’t terrible. I got a new mattress here a few months ago for an amazing price, during one of their sales. They have decent shoe and clothing sections here and I know they sell tools and all of that, but since that’s not what I’m usually shopping for, I can’t really vouch for these departments.
One complaint I have is: why do they have so few registers open at a time? Even on the busier days, they only have two registers open in the downstairs section and for whatever reason, checking out seems to take forever. I’m not blaming the staff, but maybe the manager could make more of an effort to put some more people on the floor during the busier hours on the weekends.

Ok, I took off a star because it didn’t seem like there were many salespeople walking the floor (ok I’m being nice, I saw two walking by who were talking to each other and didn’t even acknowledge my Mom and I). She was on her own when looking for shoes.
Now ya’ll know I’m high maintenance but it’s Sears and not Saks so I’m trying to keep that in mind when it comes to customer service. My Mother was very happy finding comfortable black dress booties for work in her tiny shoe size of 5 ½ wide. Plus, they were on sale as $ 24.99 on the box. If you have ever had an obscure show size like my Mom or have wide feet and wide calves like me, you can appreciate that when you find shoes that are comfortable, fit you well, and are on SALE, it’s like the trifecta of perfection and you pounce on those shoes like the lioness does her prey!
Ok, enough hunting analogies. So we went to check out when my father called in the cell phone (he was apparently missing us during the week when we shipped him to Florida to visit his brother) and my mother proceeded to talk loudly in Tagalog (Filipino national language). At which point I shooed her away, grabbed her purse and waiter in line so we wouldn’t annoy the cashier and father and son in front of me. I hate it when people are loud (which I usually am) and talking on the cell phone when checking out (I find it rude and disrespectful to the cashier and people around you). Although I am guilty of wandering around stores taking loudly on the cell phone. Usually I try to walk quickly so I won’t subject anyone for too long with my loud laughter! Hey, sometimes I just talk out loud to myself and it me even scaries when I answer so whatever! Hehe…
Anywho, my point was when the lady rang me up the boots were on sale even more from $ 24.99 marked down to $ 19.99! I asked the cashier to make sure they were on sale before she checked me out and I was like WOW! So, I did what any lady would do when dragged around the mall, I grabbed a Cadbury chocolate bar and asked her to ring that up as well (payment for going to the mall!) and used my Mom’s credit card for the purchases. Unfortunately my Mom came back before I finished checking out and tried to remove said chocolate bar which I had to protest (yeah, I got my way, and NO, I am not a spoiled only child, I like the term well-​loved! I understand the sacrifice and hard work to earn money and I do not take it lightly).
Anywho, it was a wonderful shopping experience! Moving on up Sears!
Happy Holiday shopping!