Public Storage

Consumer Caution
Most storage rental units are fairly identical. A 10 «x 15 „should be close in cost as well. The Management, Service Provided, and Access /​Security of the property are the critical attributes you need to know.
I have rented from this location for 6 months with the upmost regrettable experiences. The unit which costs $ 213 per month was equipped with a locking mechanism that I wouldn’t use on my kids lunchbox. The latch which the lock secures has been previously cut through on both sides. There is a 3“ X 3» hole cut in the roll up door next to the lock which had a piece of sheet metal covering it. The trade skill level of whomever installed this was below a 5 yrs olds precision via the Fisher Price «My First Workbench» featuring comfort grip plastic hammer.
The choice of fasteners for this? Machine screws one 1/​16″ too small for the hole drilled out — oops. The one that was remaining was too dead center of the patch. This made a preview viewing window for any perspective criminals, but sadly it fell off twice.
Now as things can overlooked by anyone and that’s why a Public Storage Representative is on site until 6 pm. I made a very concerned complaint regarding the security (lack there of) and very large hole. I thought that would take care of the issue … came back week later and no changes. I made the complaint again, nothing. I called the Office directly a week later and was told the note was given to the Manager. When I came back 2 weeks later, nothing changed still. I had the Representative walk in the pouring down rain to show them it was not a joke and needed a sense of urgency. The next time I made them walk again in the pouring down rain to show again. Then I called the customer service number provided to me by the employee when she stated the District Manager was out of town and they didn’t want to disturb them. The National Rental Service Agent was professional and friendly. When I explained the issue they advised me to contact the office at the site right away because a safety concern such as that is not acceptable and should not of been rented to any customers. The site needed to have another unit available to move into the next business day because my belongings would likely be stolen due to additional risks by incorporating opportunistic theft since it was noticeably and easy target. I left a message on a 5 digit extension for the District Manger and have not had a return call. My visit made 2 – 3 weeks ago when the storms with flooded homes in the area and wind blew down a tree in my neighbors yard also blew in rain through the hole which was uncovered for weeks. My belongs were somewhat covered by blankets, sheets … You know absorbent fibers that drew the water from the floor soaking everything like 55″ plasma TV, furniture, clothing, and very nice collection of fine goods. 90 days has past and I can’t say any effort to contact me had been made except today I got a call about my payment being LATE !!! «When can I expect your payment». When can I expect you to hold your contractural portion of the agreement up? Not secure and flooded. Sure let me get out my credit card to pay for that again.
I hope that I can write something positive about this soon. If not I will post the pictures I took and you can judge for yourself.

Most everything I needed in a storage area. Security, lighting, property manager on site, etc. Only downside is shlepping everything into the rented space – didn’t see a dolly to load things on – although there may be one somewhere I’m not aware of, so am hand carrying it all in. And of course, I would prefer the price be a little lower. But the manager was friendly and helpful. I only plan on renting it for a few months while I am in the process of looking for a purchasing a house, and want to use this as a staging area while I pack.