Planet Fitness – Portland

Staff is welcoming and respectful.
The gym is absolutely beautiful.
I love how affordable it is.

I have been coming here for almost 2 months. My first initial reason for coming to check the place out was the close proximity to my house and also the 24 hours they are open.
The workers are friendly and were able to answer all of my questions. I went with the black membership costing $ 19.99 per month and an annually few of $ 39. This equates to around $ 24 each month.
Pros: They are open 24 hours and have a lot of cardio equipment including elliptical and treadmill machines. You get a free t-​shirt with your member ship. Also $ 24 per month isn’t that bad for a gym membership.
With the exception of Mondays and Tuesdays the place isn’t too pack. I usually go at 5:30 on the weekdays and in the morning on the weekends. Monday’s and Tuesdays seem to be their busiest days.
The facility is reasonable clean and most of the equipment is running and in good condition. They have a good range of different types of thins from weights to bikes and cardio machines. The dressing rooms are also kept very clean. The workers do a good job of keeping the place in good condition and clean.
With the black membership you also get to use their message chairs and tanning booths at no charge.
Cons: There isn’t as many weights as I have seen with other gyms. Also all of the free weights and dumbbells are situation towards the back of the building. This makes it very tight back there with just a few people in the area 8 – 12.
They also do not have a sauna or swimming pool, so I guess technically this isn’t one of those full sized gyms with everything.
Another thing that is somewhat odd is there there are only 3 Stair Master machines. These machines simulation stairs as you work out on it.
This was disappointing since with so few of these machines they are always in use when I am working out.
The parking lot is not great. There isn’t a lot of parking and if you do during peak hours it can be challenging. Also the parking lot isn’t that well lite so at night you need to be wary of cars and careful.
Overall I enjoy coming here and am pleased with my membership. The workers greet you upon entering and departing. They also leave you alone to do your own thing which is nice.

Being a trained athlete I would think they have access to multiple amount of equipment. But alas only overweight out of shape ppl is all I see. With mindless staff that knows minimal about fitness rather they know only terminology from books and college. The only good thing about this gym is it bring ²⁴⁄₇

This is the cleanest gym I have ever been to. The staff is friendly and the hydro beds are amazing. Keep up the great work Planet Fitness!

I signed up because all my coworkers went here, and i thought I could utilize the part about it being 24 hours. I was excited to try a new gym, there was nothing wrong at all with my old gym, i just had a hard time fitting it into my work schedule, and this gave me some more options.
They claim for this place to be «no judgements» but they criticize anyone who they deem to be a «lunk». Their motto should be more like «dont judge us, but we’re gonna judge you.» Seriously, they have a HUGE mural on one of the walls that says «NO LUNKS!» Like, okay we get it you dont want people to drop the weights at your gym but do you really want to discriminate against an entire population body type? I’m of average bodytype, but i always felt like I was being watched when I was there, and while I know that obviously I’m not alone at a gym; I’ve never felt like I’ve been watched or judged until I went to this gym specifically.
As for the equipment, they have a butt load of machines, and yet, they all seem worn out, dirty and just dont work at 100% efficiency.
The locker room was the scariest part about the whole thing. People would just stay in there, for hours! More than a few times I saw drug deals happen and another person trying to get into a locker that clearly wasn’t hers. Oh and if you’re needing to take a quick shower before leaving just put on some perfume and dry shampoo instead. These showers are tiny, cold, DIRTY and have NO DOOR! They use shower curtains from the dollar tree that they share the parking lot with. Anyone who walks by can see you.
I’m not even going to bring up the color scheme, All that black and purple just screams «I’d rather hide the dirt than clean it»

I quit. The wafting stench from a few people made my workout difficult. I had to plan my workout around certain people due to the awful smell. I have belonged to different gyms and never had this issue with any of them. How can one or two people smell so bad they ruin the gym and no one does a thing. Yuck

There is nothing wrong with this gym. It’s clean, the management is nice, and you get more than what you pay for. Read your contract and you won’t be surprised by their policies or billing.
My only critique is that some of the weight machines need to be greased up. There is an obvious uneven resistance when doing a rep. I’ve never notified anyone, but I would think the machines would have maintenance on the regular.

Awesome place! Great service, «judgment free» and love the hydromassage beds! If you love working out or you simply want to stay in touch with conditioning then this is the place! My boy Harry/​Henry is always there being a great helper! So try it guys!

The team here is GREAT, but PLANET FITNESS business model is horrible for consumers! They are not even accredited by the BBB (and Crunch isn’t much better).
Our membership began in December before we moved to Portland. WE DID NOT GET A CONFIRMATION EMAIL of our membership nor club info. We purchased the PF Black Membership. When we got here, the Gresham couldn’t look us up in the system because we were not in the system (either my name or my wife’s name, not by address search or address where we moved to in Portland, nor email).
The way we found out that we actually registered with the Hillsboro location was via bank statement through the phone number listed on the charge. Since I work in Hillsboro, we decided to drive there and get this sorted out after three days worth of time figuring this situation out in the Gresham site.
On the first day of our gym us, I went online to the main site where we first registered. I call the 1 (800) hotline — NO ONE ANSWERED. NOTHING. It took three days for the email customer help to respond. They told us to have our credit card information handy, THANKS. At least the Gresham staff was kind enough to let us use their facilities in the mean time.
The Hillsboro location found us in their system (an hour drive), and set us up with our accounts. THEY DID NOT GIVE OR OFFER US OUR SHIRTS! At this point, I’m not even bothering.
Upon returning to the Gresham location to use their facilities, we were told that we were only allowed 10 visits per month by one of the staffers. On the website, it is advertised that there is UNLIMITED «guest» privileges AND RECIPROCAL uses for ALL franchise locations. There is a three month period before you can transfer your main location to a different location — a hassle should you move as in our case.
OVERALL, the Planet Fitness FRANCHISE DOES NOT operate as advertised, is NOT accredited by the BBB. The Portland/​Gresham location HAS GOOD PEOPLE working as STAFF, but that does not overpower the negative experience we have dealing with this business.
The gym vibe we is positive, but I don’t think the «no judgement zone» is anything special from other gyms I’ve been to in the past. A person just can’t dead lift, even though they have a bar in safe power rack (you can bench and squat though!) Dumb bells only go to 60#, good for starters like my wife and I getting back on track. Lots of cardio machines, only three stair climbers (I think every gym should have more, lol).
Pizza night every 1^st monday of the month, Donuts the second monday of the month. yah.

I have been going to this gym off and on for about a year now. I really like it. I feel love being able to workout without feeling judged. Their 30 minute workout area is awesome! I have always seen it clean and there have always been open machines to use no matter what time I chose to go workout. My 15 yr. old daughter loves going with me too. The only reason I give 4 stars and not 5 is because I think they should have free WiFi for all us people who stream music while we workout. All in all though, this is a great place to workout and get healthy, as long as you stay away from those Tootsie Rolls at the front counter.

I really enjoy working out here! I’ve met so many helpful and kind people to encourage me! I love the equipment and it never is super busy! They have tanning and the red light therapy included in the black card membership! I am really looking forward to my next workout!

I’ve had memberships in other places over the years from ymca to fancy trend clubs, this place is clean, never crowded, the staff has positive attitudes and are always helpful. a great deal we got the black card membership and it’s saving me a fortune in tanning each month already. sadly no swimming pool but the showers are hot and lots of variety in equipment for the price.

It’s close to home, I can go anytime I want, and its never been so packed that I’m without something to workout on. I was informed from the beginning my account would be charged until I canceled (even after the year). The place is clean, the staff is helpful and tanning alone is worth the 20 bucks a month. My year is up this month but I’m staying.

TURN BACK NOW! **THERE IS A CRUNCH GYM VERY CLOSE BY THAT DOESN’T STEAL MONEY FROM IT’S CUSTOMERS. They will take & take & take long after you attempt to cancel your membership.
Planet Fitness has charged my account HUNDREDS of dollars, completely unauthorized. This is more then just unethical.
If you plan on signing up for a gym membership with these heavily disguised CON-​ARTISTS, please read my experience:
I read the Unilocal reviews (which rarely steer me wrong), and decided that despite not having the best rating, I’d still give them a shot. In the beginning, a «judgement free zone» seemed like a nice sentiment. I liked how they discouraged
The employee who submitted my membership paperwork was outgoing and friendly. He seemed not TOO pushy, answered my questions at the time, and gave a lovely tour that ended with a fancy-​shmancy high-​tech 10-​minute hydromassage.
All this seemed great. Even the consistently «out of order» massage chair that I ended up paying twice the Regular membership price for!
I filled out all the papers but I was in the middle of switching banks at the moment so I was naturally wary about putting down any inaccurate account information. I was told that I needed to include some sort of account information in order for the forms to be processed, and that I had no reason to worry. I said I had a voided check from the bank account which was going to be closed soon thereafter. I was assured and reassured that someone from Planet Fitness would contact me to get my updated account details.
No one ever contacted me. This is in early September when i had just moved to Portland. My phone received no missed calls or messages from anyone regarding my membership. I checked my email several times a day, and I received no emails, asking about updated information. I even checked my mail to make sure I wasn’t missing anything. Nothing.
Several weeks later, I ended up having to move due to unforeseen circumstances. I remembered being told that I had to have my membership for at least 3 months in order to change my ‘home gym’ without any cancellation fees. I still had a little while to go before I was eligible to change gym locations. I figured that I’d just let the payments continue until I hit 3 months.
This is also the day that I decided to check my idle bank account. It was really strange no one had contacted me, STILL, to change my billing info.
I login to my online account. Negative $ 110. I was charged for my premium membership for two months, $ 20.05/month, and $ 34 on top of that EACH TIME for overdraft fees through my bank.
I had no problem paying for the membership, just as long as they billed the correct account! As of last week, this gym has cost me over $ 125 in overdraft fees, ALONE. NOT INCLUDING PREMIUM MEMBERSHIP COST.
I called twice. The line must have been off the hook or busy or something, because it just kept ringing. I called again a few days later and got conveniently ‘disconnected’.
I posted a message on their Facebook page, after exhausting every other bit of contact information available to the public. THEY BLOCKED MY COMMENTS. They didn’t want other people to be led onto their scam THROUGH SOMEONE TELLNG THE TRUTH.
By this time, my expectations were appropriately and drastically lowered.
I called and spoke to an overnight employee around 10 or 11pm. He seemed to understand my situation, and promised up and down that they would have the manager contact me at 6am as soon as she got in. 4 days passed. Nothing.
I emailed the ‘general inquiry’ address only to realize that every attempt I make to contact someone who can reverse the charges is a dead end. Of course they want to keep it that way, though.
Rude, unprofessional management (Luna was the manager’s name who I had the pleasure of being scolded by, after multiple attempts to reach her) was the last thing I wanted to deal with after having my phone calls bounced between their HQ and bored employees. In fact, when I raised the fact that the employee who signed me up might have just been mistaken and wrongfully accepted my bank info, Miss Manager Luna got extremely defensive, on the grounds that SHE personally trained ALL the employees and that since SHE trained them, NONE of them can EVER make a mistake.
Apparently since it’s a ‘privately owned franchise’, no one (including the equally unhelpful customer reps at HQ) can do jack shit about this.
I am so done with you, Planet Bullshit, as you leave me with upwards of $ 200 to pay my bank instead of buying Christmas gifts for my family.
Thanks Planet Fitness. Go screw yourself with a rusty, 200lb barbell.

I might be one of the few that actually likes Planet Fitness. It is cheap and has the equipment that i like to use so not really much to complain about. The only downer is that it doesn’t have a pool, but that is probably one of the reasons why it is only $ 20 a month.

This place shouldn’t be called 24 hour service when they can’t pick up the phone. For an hour. The phone will ring and ring but no answer. That’s bad costumer service at least notifying the customers that during this time we don’t pick up phones, and stop calling the gym a 24 hour service fuck that I was calling and no answer for more than 50 minutes what kinda fucked up shit is that? I personally think they don’t even deserve that one star to begin with, the reason for me calling the was to find out why in the world was I charge 30 dollars on 6÷2÷14 than I called them and they picked up the phone and said it’s a one time fee for service that will be charged on my card every once a year. Than they frekin charged charged me again on 6÷11÷14 during the same freakin month for another 30 dollars. On top of that it’s not even the freakin day that my monthly bill is, it’s on the 15^th of every month but I’m already charged 60 dollars before that day even reached. I called them and the phone just rang and rang and no answers. That’s why I just thought the people should know this, and should check their bank statement frequently.

So disappointed. Went in a couple of months ago and the front desk girl said I hadn’t added my bank info yet and I had received reminders about it. I told her I didn’t know the info so she put a hold on my account and said I couldn’t use the gym until I called with the number. Between moving, getting a new job and having a son I didn’t have a chance to go back. When I looked at my bank statements I found that they were STILL charging my card and continued to have a hold on my account that prevented me from working out. Complete BS! I went in to cancel my account and the front desk guy said there was no record of any of this which is funny because when I went to work out recently they denied my entrance because the hold was still in place. Don’t waste your time… They can’t get their stuff together!!!

BOOOOOOOOOOOO
I went with my buddy to try and get a trial pass. I have a gym membership but am looking for something new.
1) They don’t offer trial passes. A day pass is $ 20.00
2) Looking around the gym, this place wouldn’t work for me anyway. No free weights except dumbbell. Their bench press, squat, etc were all assisted smith machine type of equipment.
If they offered a one-​week trial pass, I probably wouldn’t come back after the first day.

I don’t take issue with the gym equipment or anything offered there. What I do have a problem with is their unethical billing practices.
My contract expired at the beginning of April. I did not resign. They charged me for another month. I went in to talk to them about it and they made me fill out a physical cancellation form despite not being under contract anymore, and refused to refund me for the month I will not use.
In a market saturated with many gym choices, to lose a customer over $ 20 is a terrible business practice.
My household will NOT be returning.

I had no idea how cool a fitness joint this place was. It’s a little different from what I’m used to.
They’ve got hydromassage beds you can lay down in after your workout. They’ve got chair massages for the same thing. I was told that they have these «red light» tanning rooms vs. the ones that are not so good for you. I will have to research this technology.
I also really liked the fact that everything is on one floor. And there are a ton of machines all lined up in a row for you to step onto. You will overlook the window which is great so you don’t get claustophobic and finally there are televisions all across for you to watch while you sweat it off.
And finally, the color purple gives you a run for your money. It’s everywhere.