Organic Creations

I bought items from here before, oils, henna, butters. I didn’t have a problem with bottles with electrical tape or plastic baggies. They did the job of containing the materials just fine for me. In fact, if I’m recalling right, I had an issue with one and it was fixed after one email. However, I just went to make my second order and before I even put anything in my cart it says shipping would be $ 40 something dollars! Huh? Why? It was not that much before. I ship a lot of hair products through ebay and I know shipping can get expensive. However, a 5 pound box shipped across the country is less than $ 25. If it is on the same coast (I am in CA and the company is in Oregon), shipping is MUCH cheaper. There is no way that my order (remember I hadn’t even added anything yet, what if I was only buying a 1 oz bottle??) would be over $ 40. By the time I added all my items (2 oz oil, 4 oz oil, ½ lb bag each of 2 butters, 4oz henna and 8oz of clay powder), the cost of the combined items was only $ 40 but the shipping was $ 68! To ship to a bordering state. Are you kidding me? About 60% of my total cost is shipping??? RIDICULOUS! I just can’t give this company a good review when I feel like they are trying to hustle me out of my hard earned money.

I ordered from them a few times and will never again due to incomplete orders, expired ingredients, all-​plastic packaging, and slow and non-​accomodating customer service. I wasn’t too thrilled about the quality either, but the rude service I received was the final straw. DON’T BOTHER. Too bad because this site has some of the best prices and a great selection.

I am writing a second review here because for whatever reason my first was put into the not recommended part of the site. Again, ordered on the twelfth of March, received order the 21^st. So the same time frame of my first order, even though this one contained far more product. Again, all of the packaging was fine, and I am posting pictures again. there was paper material for cushion, and all three oil bottles were packed in bags, bubble wrapped, and taped. It’s unfortunate people put so much emphasis on how something looks, too bad if the tape isn’t pretty, it got all three bottles across the country without a leak (and the Tahitian vanilla smells heavenly). Both soap bases were cleanly cut and weighed in perfectly, as did the double bagged dermabrasion crystals and almond meal. The bases were stunningly easy to use, and all of the ingredients mixed perfectly. I was able to make the soap I set out to create and it was so easy with these products. I also exchanged emails with the proprietor again and got no attitude what so ever. I also received another sample with my order, this time of the rice powder. These products came from seaboard to seaboard and arrived in excellent condition, were of excellent quality and turned out an excellent product. I will continue to do business with them and instead of having over reaching expectations on a small business, will be patient and thankful I can get quality product even if it takes a few extra days.

I placed my order on 11/​15, confirmation email said they would ship out two days later. On Nov 20 (5 days later) I was growing a little worried considering all the horrible reviews I’ve read on multiple sites. I emailed Barb and she got back to me in 1 ½ hours. She told me that orders placed on the 15^th will be going out that day and I will be receiving a confirmation email soon. The following day, I received the email and my order came to me two days later. I was fearing the worst… Beat up box, the clays I ordered being all over place… But nothing of the sort came to me. It was in a perfectly packaged «priority shipping» box from USPS. Packaged perfectly with two ziplock bags per item. She even included a free sample of her cinnamon (which smells amazingggg!!). The bags came in different sizes and at first, I was a little skeptical but I weighed them myself and I wasn’t cheated! I don’t know about these horrible experiences others have had. Maybe when the company first started, it was really bad and thanks to all the bad experiences/​reviews… They’ve improved. It did take longer than promised but products came in perfect condition. I’ve read several reviews with people complaining that their clays came in ziplock bags and I really don’t mind. I ordered from another company with five star rating (bestbentonite) and they package their clays the same way! It can be easily stored and easily transferred. Overall, barb and organic creations did a beautiful job on my order. I can’t wait to try out these products! If they keep up the good work, I will order again as soon as I’m running out (though these clays will last me a long while)!

Essential oils in plastic bottles!
Wow, seriously! You want to call yourselves organic creations & when I ordered essential oils from you I got them in plastic bottles with electrical tape «sealant». That’s horrible!!! That and the fact that you don’t return phone calls & are so hard to contact. Terrible service! My gallon of organic almond oil came in a collapsible plastic jug that leaked all over the rest of my order. Is it even organic, or did it just say that for fun? It seems to me that this company has no respect for their product, no respect for themselves, & worse of all, no respect for their customer. Another customer that will not return, ever!!!

wow. I just ordered from them and my product arrived with speedy service with all my products. but based on what everyone is saying. I don’t want to chance another order. I do not want to deal with such horrible customer service if something ever goes wrong. thanks.

This company has the worst customer support I have ever experienced! They sent me a product without instuctions and did not respond to my 6 phone calls and emails requesting instructions. I will never, ever have anything to do with them ever again!

I have been ordering from this company for a few months with no problems, but in late June I put in an order for two items that I needed for my soap and scrub business. My package arrived like normal, but one of the oils I desperately needed was not in the package. They put a note in there stating it was on back order and would be shipped at their cost when they received it. I was a little irritated that it hadn’t shown as out of stock on their website at the time I ordered it. I was also a little confused as to why they still charged me for the item before shipping it. However, I brushed it off thinking it must only be a few days out.
3 weeks went by and I heard nothing from them. I was long past out of the product and in a panic as I anticipated orders that called for the ingredient. I ordered it from another company and called Organic Creations to find out when I should expect to see my product. I got a recording that instructed me to leave a message including my email address so they could contact me back. I heard nothing. Another week went by so I called again and followed the same steps thinking that maybe they had been on vacation or something. Another week went by with no response.
Finally I decided to do a charge back. I looked up the charge on my credit card. I found another one of their numbers listed. I tried to call that one thinking that perhaps I would get a human being. It was disconnected so I went through with the charge back. Today I received this email from them:
Good morning,
Since we received a chargeback for the evening primrose, unrefined 32oz. from your credit card company — and no email explaining this, we have provided you a refund for the product. This item was on backorder as we mentioned inside your shipment, and we do apologize for that. This item was set to be received to our warehouse sometime the middle of next week, and shipped at our expense. But since a chargeback was filed against us, and those take a lot of our time to comply with — we have cancelled the order. We request that maybe you find another supplier for your products. And email to us would have cleared this issue up a lot faster. ;)
Sincerely,
Barb @ OC
What?! I wrote back and kindly told her that if they took a few minutes to communicate with their customers that perhaps they wouldn’t have to take so much time dealing with charge backs. I am just glad I used a credit card!

When my package did finally arrive (over 3 weeks later) it looked and smelled like trash. The bottom of the box was poorly taped and was about to bust open. I would say I lucky that it even arrived in one piece but the essential oils are by for the worst i have ever encounter, oxidized, sealed with electrical tape and smelly (not in a good way). The vitamin E is running and just looks off. The clay was cheaply packaged in sandwich bags. I would love to just return them and get my money but I don’t even know if it would be worth it if B. is the person I have to deal with. Shame on her for treating her paying customer this way, with her over emotional emails as if she is taking out her vendetta against all complaints on solely you.
«I’m the owner of my business … all things are personal.”~Barb
Apparently an one line email informing her of her Unilocal review is harassment:
«Enjoy your Unilocal review. «~Me
«Please stop harassing me – you are really getting out of control.» ~B.
The CUSTOMER service needs a serious attitude correction ;).
Turns out I was not the only one who had a bad encounter: