Free Spirit

This seems to be a very hit or miss place as I read the reviews, but my experience was great and worth leaving a comment! I called about 10 minutes before close– the ball on my lip piercing had fallen out somewhere in the carpet and i needed a new one so it didn’t fall out and close up at night. She was a little hesitant when I asked the hours but I explained what I needed and told me to come right over. I live about a minute away, so it was no trouble. I was welcomed in by the owner and she quickly took me back, got me new jewelry (no more irritating external threading, I really appreciated that), and we even chatted for quite a bit.
I paid about $ 50 for just the jewelry and her time, which is actually the same price I paid for my whole appointment to get pierced at a different shop in the first place, but I had no complaints because she was so sweet and accommodating. I really felt bad that it was closing time– working in retail I understand the frustration of customers walking in two minutes to close, but I didn’t feel rushed at all.

Same to me, I bough a packet of eyelashes extension in December and hope to get it done by the January, but when i called to make an appointment they said they are not available until August??? I was upset because by that time I would not need that done anymore. I shared that with my friend and she taught me to return it back to the groupon company. Luckily I was able to return and get my money back but still feel very upset about how not detail for the advertising.

This is the sweetest hidden gem ever!!!:) I’m super excited to have found this spot! Rene gets it done:) such a good vibe here. Love it. You literally can get a piercing a pedicure and your lashes all done at one spot!!? Love it.

I have been coming to Rene for more than 5 years now. Little story short, I moved to the States 12 years ago and I found it difficult to find a good skin care specialist around Portland. I did a few, from expensive one like Dosha to small beauty salon in Gresham like New Leaf (who is great by the way) but Rene facials are the best by far.
Her edgy look could be intimidating at first but do not let this fool you. She is extremely knowledgeable about skin care. She will customized treatments depending on your skin needs. She will ask you how your skin feels and LISTEN to what you have to say. She has always been really gentle and professional with me.
To the facial now. Unlike other places, she will do a FULL facial including facial steamer, skin cleansing, pimple extraction if needed, exfoliation (with different level of strength depending on your needs), mask (lot of variety) and moisturizing treatment. She uses essential oil treatments that smell divine and she always execute amazing upper body massage during the facial while treatments are in progress. She keeps quiet so you can close your eyes, enjoy and relax! I have always been really pleased with how my skin feels and looks. A real treat for a busy mom of 2 like me!

Purchased an eyelash extension package from Groupon. Since they were SO overbooked, the soonest they could get me in was 6 months out. When the date approached, I had to cancel due to mandatory overtime that week. I called 3 days in advance to reschedule and was rudely told «maybe you should have let your work know you had an appointment to keep.» Seriously that is what she said! She then said I would have to wait until the next opening which was another 6 months out and my groups will have expired so I would have to pay the difference. I promptly called groupon about this awful experience and was refunded my money. Glad I didn’t spend it here with such an unprofessional business.

I have been seeing Rene for lashes for many, many months. She is professional, friendly and her work is outstanding. I have had people comment on how beautiful my lashes were and, when I told them they were extensions, they couldn’t believe it.
I have also been going to Holley for my nails. She is so creative. Right now I have watermelon slices on my fingers! I love her fun, playful spirit.
And finally, I am now using Jazmyn for hair. She is just out of beauty school and looking to build her clientele. She is fresh, meticulous and full of ideas!

I don’t even know where to begin. Saw them on groupon on a Wednesday, called them several times throughout the day, no answer. Called them throughout the day Thursday-​Saturday, no answer. Left voicemails, never received a return call. Called them Tuesday (closed Sundays and Mondays) and finally Renee answered. I asked if there were openings for lash extensions and she said in August. The groupon will have expired by then! She spoke over me the entire time while telling me «this is why it’s important to call right away.» I said I’ve been trying to reach you for days-​she interrupts, «we always return calls, sorry we were playing phone tag.» Uh no. No we weren’t. I said I needed to return the groupon because I will be moving soon and she said «well good luck, I don’t think groupon will refund you just cause you’re not going to be here.» I can’t believe how poor her customer service is. Never going there.

Let me start this by saying that I have not yet had my appointment, but I already am NOT pleased with the professionalism of this business, and find them to be VERY rude. This is my first Unilocal review, and if I can save anyone from the frustration I feel, then I’ll take the time to do it. I bought a Groupon deal for fake eyelashes, and wanted to use them formy engagement photo shoot about a month ago. I called trying to make an appointment, and a woman told me she would have her mom call me back to talk to me about getting the eyelash put on. OK? I wait. No call back. I call back the next day and leave a message. I do not receive a call until the next day when they tell me they don’t have time until about a month out. We discuss what time, choosing between 8:30 am and 10:30am. She tells me the appointment will take about 2 hours (seriously?!) so I choose 8:30am. Then she drops a bomb — she tells me I have to pay a gratuity charge of about $ 60 (on top of the $ 89 I payed on Groupon), otherwise they «lose money.» Once again… SERIOUSLY?!
So the day comes, I have my appointment on a crisp Saturday morning. I peel myself out of my warm bed to go to an EMPTY house, no one in sight. I am confused, and starting to get upset, but think… I’ll wait 10 minutes. In that time, I call and look through the window (I can hear the phone ringing from outside) and leave a message explaining that I was here for my 8:30am appointment and that I was pretty upset that no one was here to meet me for it. I go home.
I receive a call around 10:30am (Really? You got my message 2 hours later, or decided calling me back when you got there wasn’t a good idea?) from someone who is NOT apologetic, but annoyed instead. She said that she had been running late and was there 5 minutes later. I told her I waited 10 minutes. She told me she was pretty upset too and that this also ruined her morning. OK? Silence. She tell’s me she doesn’t know when she can fit me in because they’re «so busy.» Then she tells me if I want to, I can come in at 1:30pm today. NO thank you. I’m going to see what I can do to get my money back from Groupon, because they clearly don’t need or want my business.

I purchased a Groupon here for Eyelash extensions. Next day I called to schedule an appointment which went to voicemail. Never got a call back and tried calling again same result. I believe if you tried to advertise for business then why treat paying customers like this.
I had to contact Groupon for a refund.

Ugh. started out as a 5 star because of all the awesome choices of sparkly shellac like I’ve never seen, as well as all of the different things that this shop does including eyelash extensions, piercings, tattoos, etc.
And, this is exactly why it ends up as a 2 star.
The owner has SO many things going on all at the same time, including 2 groupon specials that she has NO time for anyone.
While she was doing my nails,
she was answering the phone to schedule an appt. with a client,
and ushering another client into a room to do their eyelashes.
On top of that, she had 1 person doing hair,
and 1 other person doing nails.
Holly is the only saving grace at this place. She did a fantastic job on our nails.
I had a groupon for a pedi and a mani, and ended up not being able to get my manicure finished because my polish took way too long to take off.
That’s what I was told.
I had the option of going back to get it finished.
No way I would go back there.
Someone is juggling way too much and not giving any undivided attention to any of her customers as far as I could see. Perhaps hiring more people might help?
The extra star is for Holly.
As far as the «free spirit» part of this salon’s name, if that’s what you want to call the lack of organization of appts, well there you have it.

I bought a package from Groupon for a Full Set of Eyelash costing $ 125, which I had to pay for a week in advance. The next day I saw they had a Groupon for $ 89, with a fill, eye mask and eyebrow wax, etc. I called to see if I could switch packages and Rene stated that I could, I also bought a package for my mother. The advertisement photo on Groupon had a lady with thick full lashes that looked natural. This is what I was expecting. I got this package for a special event coming up so I was shopping around other places and they stated that they normally place about 50 – 60 lashes on each eye. So I expected the same when I went into Free Spirit, this is not what I got. I arrived to my appointment on time and waited around until I was greeted by the receptionist after she was done texting, at which time she proceeded to sit next to me and regale me with her very personal, very gross medical conditions. NO one ever gave me any instruction on what was going on, if someone was running late or what. My appt was at 6pm and it was now 6:30 and still no clue what was going on with my appt. Finally about 6:40 Rene arrived and said sorry and told me to lie down. She hurried through some treatments and gathered her things. She kept placing eyelashes on and cursing because they were not cooperating with her, two hours later I was able to get up and look in the mirror, I was horrified. I had SUPER heavy, long and sparse lashes. NOT what I anticipated or was shown on advertisement. She stated that I have super thin lashes; if she knew this she should have used a lighter weight product or not done them at all. When I got up to the register she demanded her gratuity and even calculated how much I was to pay her based off the original price of the services. I was shocked, confused and am wondering if she does this with all her clients. This is not what gratuity is you earn it, it’s not mandatory. She didn’t even do all the services she included in calculating her gratuity such as the eyelash dye or the fill, and I’m not going back so I feel super cheated. I went home that night and counted my lashes, I have 22 per eye and losing them by the day. I called the next day to let her know my frustration and also ask if they could be trimmed. The receptionist called me and left me a message stating that no, they can’t be trimmed and they look nice and that I’m just not use to them. I have had several people ask me what is wrong with my lashes; they are irritatingly long and twisted, not to mention the itchy feeling on my eyelids. I am super self conscious about them and also I can’t go outside as they flap in the wind and poke me in the eyes. I am suppose to be in a wedding this weekend and am going to be fumbling with them the whole time. I want them off and a refund. My Mother is suppose to get hers done too and now she doesn’t want to because of all the problems mine has caused. DO YOURSELF A FAVOR AND DO NOT GET THIS SERVICE OR ANY OTHER THEY ARE OFFERING! I feel sorry for all the people who just bought Groupons for this service.