Enterprise Rent-A-Car

I am from California. My parked car was hit, no fault of my own. I have to say that this Enterprise rent a car office and two of its people made my situation 100 percent easier! I believe it was Michael who picked me up. He was great in making this so much easier. Sara the manager seemed very gracious with another customer who I believed had a similar mishaps and was also a little stressed. Kudos to Enterprise and Sara great Mangement and the employees I had the pleasure of meeting at this office in such a bad situation. I still haven’t finished my car repair situation so I could not do a five star yet

What an amazing experience! I don’t think I’ve ever had such a smooth and positive renting experience. They even called the next day (after pick up) to make sure everything was ok with the car and I was satisfied. They picked me up AND dropped me off as well. The car was perfect (no issues). I was really satisfied with the customer service overall!

Competitive rates, excellent customer service, and attention to detail are standard fare at the Powell St. store in Gresham. I’ve used them several times over the years for personal rentals and the experience is fairly consistent. This trip I made my reservation on-​line several days in advance for a 10 a.m. pickup. I showed up early and learned that thy did not have a car on the lot for me. It had to be retrieved from another location some 4 miles away. I expected a car at 10 but was not in a hurry. By 10:15 I had my car and was on my way. With several days notice I expected a car to be ready. Perhaps its the lack of parking space on this lot that prevents them from holding cars in reserve. Overall, good job! I’ll be back.

This Enterprise location is absolutely amazing! My husband and I made a reservation for a rental to be picked up on Sunday morning and dropped off at another location near Seattle, WA. We had been shopping for cars for days and finally found what we were looking for near Seattle. We arrived at the Powell location, filled out all of the paperwork and all of that fun stuff and then were getting ready to leave and we get a call saying that our financing had fallen through. Two hours later, we were still in the parking lot, talking to other lenders when we decided we would just leave in our car to get something to eat and come back later to get a car if we wanted one. They graciously took the paperwork and shredded it up with no cost to me. Even though they spent 20 minutes getting me set up — and had given me a free upgrade! They were personable, kind and understanding and both were great with each customer they had while I was there. HIGHLY recommend this location! Thanks to Mike and I can’t, for the life of me, remember the woman’s name, but she was stellar as well! Thank you!

Thank you for stepping up and helping me after another location stood me up! Assistant Manager and her team are fabulous! Kudos for going above and beyond to accommodate another locations screw up!

I had been an AVIS customer for over 6+ years but our Corporation moved to Enterprise. The customer service I will say was fantastic but I was not happy with the selection or equipment. I asked for an SUV but was given a Subaru Forrester. That is not an SUV — it is a station wagon. It sits low to the ground and didn’t provide the visibility that my short-​frame requires. It was also about $ 20 more per day than what I would have paid with Avis. It was an expensive rental and I didn’t even get the SUV I wanted.
I was given a car with just over ¼ of a tank and was heading to Seattle — this meant more time out of my day to stop and get gas. That was a pain as I am used to getting a full-​tank each time I rent a vehicle. The GPS stopped working on the second day and I was in another state. Thank goodness I had my i-​Phone.
The customer service was great — I called when the GPS stopped working and they refunded that rental off of my bill. That is the only reason they are getting 3-​stars. I am not sure if I will try them again based on lack of selection and equipment (I had the only GPS their office had).

I could not have asked for better service — from start to finish! The car was great and I even ended up returning the car to a different location than planned and it was all handled with the upmost professionalism. Enterprise now ranks at the top of my list of car rental agencies.