Computer Service Calls

I recently had Bill try and recover some data from my laptop after I upgraded my windows and lost pictures and documents. He was unable to recover any data which I understood it way not be possible. A few days later I picked up my laptop from him paid him then went home. Once I was home I attempted to use internet explorer and chrome which neither one would open. I then contacted Bill about my issue and he told me «I don’t know what your talking about.» I told him my internet was working fine before he attempted the data recovery. Bill then told me «We’re done here.» And then he said this «Fact: Despite clear warnings you upgraded to windows 10 without backing up your data then criticized everyone that tried fix your mistake. I don’t own any of that. You own all of it. You’ll be a happier person when you accept responsibility for your own mistakes instead of blaming others. Goodbye.»
Now this is what I think about Bill. He’s a con artist piece of shit who takes people’s money. I would not recommend him to anyone. Stay clear of bill and his bullshit.

Bill is a super nice man. In the course of trying to help me with my computer, he helped move a heavy entertainment center and made sure all the electronic cords were hidden (my pet peeve.) I liked him. But he didn’t seem to know how to figure out what was wrong with my computer. He made a lot of guesses, and then asked to take it back to his shop. He called the next day to tell me he would need to clone my machine and that would be an extra charge, which I accepted. He brought my computer back and said to try it for a week or so to see how it was working. He blamed the problems on my internet service or router.
I texted Bill on June 8 to say that my computer still wasn’t working. Bill had said my problem was with my internet service or router, so I took my computer in to work to connect and it still would not. Bill replied asking if he could take my computer for a couple of days and I said yes. He never contacted me again. On July 3^rd I texted again asking if he was still planning on checking out my computer, or had he gone as far as he could with it (I never really got a sense of his expertise). I told him I had fixed all the internet connectivity issues, but my computer was running slower than ever before. I asked if I should take it elsewhere for service. Bill replied that he had a family emergency but that he would call me on July 6 or 7. I’ve never heard another word.
Given the fact that 1) My computer still doesn’t work, 2) I’m out $ 278, and 3) Bill doesn’t follow up on his promises and commitments, I would have to give this business a thumbs down.

Don’t know why there’s no reviews for this business! Bill is awesome at what he does. Not only did he come to my home within hours of my phone call, he knew exactly what was needed to format my new laptop. He added several shortcuts and had great suggestions for things I hadn’t even thought of that made my life infinitely easier. And all for a VERY reasonable fee. Can’t thank him enough!