Apex Vehicle Maintenance

I bought a 2007 Ford F350 diesel from a dealer whom I trusted. Well, it turned out that the truck had some mechanical issues. It had 2 injectors in need of immediate replacement, 4 under-​performing injectors, a bad oil cooler, and a failing EGR cooler. The car dealership has its vehicle work done at Apex… there is some agreement between the two. Anyhow, the dealer sent me to Apex to have my maintenance issues resolved. My truck spent 15 days at Apex to get only the 2 very bad injectors replaced and I was kept out the decision making process completely. I did, however, keep close tabs, by phone, on the process. My truck came of the shop, after the 15 days, with a stalling (it didn’t have a stalling issue when it went in to Apex) issue that was explained to me as being oil bubble in the high pressure oil system would go away eventually. I did some research and this was a valid guess but ended up not being the issue. I returned my stalling to truck to Apex where it remained for ten days in order to diagnose and fix the stalling issue. on the 9^th or 10^th day, it was discovered the the FICM clip was broken and that was the cause of the stalling. Apex replaced it at no charge to me.
Approximately 300 miles later, things that Apex and my car dealer decided were not important started to fail, namely the oil cooler which cause my EGR cooler catastrophically fail… AND one of the two injectors that Apex replaced failed. Having no trust that my oil cooler and EGR cooler would be replaced in anything resembling to a timely manner, I had those items replaced at a Ford dealership. Since the failed injector was under warranty, I was stuck with taking my truck to Apex to have that injector replaced. Apex replaced that injector. It took 5 days of my truck being at Apex for that to happen. Stellar excuses and crappy service.
Still, my truck is not running right because of the slack job agreement between Apex and Approval Auto Credit (the Dealer). I have taken it to a reputable Ford diesel mechanic to have the 4 under-​performing injectors replaced.
The problem here is integrity. Apex gets lots of patch-​job business from Approval Auto Credit and is mainly concerned with maintaining the status quo.

Excellent Service on a 2002 Concorde,
I recently purchased a used 2002 concorde and determined that some scheduled maintenance was needed based on carfax records. The job was a bit too large to tackle myself, so I returned to Apex as they’ve done outstanding work in the past. Pat performed a full inspection of my vehicle and informed me of it’s overall condition and provided specific details about various systems and parts including the transmission. Ultimately, the timing belt was changed (on 105k schedule) and Pat advised all other parts that should be reviewed or changed in the area of the vehicle since the front of the engine was torn down. The price was very fair and I was provided a ride home and picked up when the car was ready. The car was returned without major scratches or dents in the hood area (not always the case when heavy duty work is done under the hood) and runs great! Part of the repair required removing the oil filter, which was unexpected, and they threw in an oil change for free. I’ll be back again when service is needed.
Thank you Apex!,
Dion P.

I’ve been taking my car to Apex for over a year now for all mechanical needs. Several months back there was an incident wherein a mistake was made and caused some malfunction with my car and as a single mom with literally no supports, I completely panicked. Although some may disagree, from my perception; this was not a minor issue and it caused me a great deal of stress. I went back to Apex and although I wasn’t exactly the most pleasant person in the world that day, Pat and his staff did everything they could to remedy the situation and as the owner of the business, Pat went above and beyond to assure me that he would make sure that my car is serviced as needed going forward and he would take care of any problems that may surface due to the incident. Since that happened, Apex has continued to take very good care of my car, ensuring that all of the scheduled maintenance is taken care of and they really do go above and beyond to help me make sure it gets done! It is not easy for me to trust people and as a single mom; I have to rely on myself and the resources that I have and my car is a huge resource in taking care of my daughter to ensure she has everything she needs to have the best life possible! Because of the dedication that Pat has continued to show and the service he has continued to follow through with, I can say that I do trust him and I absolutely trust Tony to take the best possible care of my car so that I can have a reliable vehicle to last me a very long time!
Pat has shown that he is a great, honest, faithful business man with integrity and loyalty to his customers and Tony is the best mechanic anyone can find… with all of the same qualities!!! As long as they are there doing mechanic work; I will continue to take my car to them for service. I appreciate everything you guys do for me and I will always be a loyal Apex customer! Everyone that needs service for their vehicle should absolutely take it to Pat and Tony at Apex!