Papa John’s Pizza

This place can never get a simple pizza request. How hard is it to get a thin crust, pepperoni pizza with banana peppers? They have messed up 3 times. Im now afraid to eat this pizza they brought because I know someone probably spit in it because we complained because it wasnt what we ordered 3 different times. The guy on the phone is very rude. Someone needs to train employees AND management how to be nice to customers and know how to make a simple pizza.

The pizza is on par for a chain delivery place, completely typical of other Papa John’s locations, and was happily eaten. The customer service here is ABYSMAL.
I placed an online order for our office, as I often do, at about 10:30 am. I ordered 4 pizzas, two desserts, and an order of wings, plus the tip for the driver, which came out to about $ 120. The order was scheduled to arrive at 12:15 pm. At 12:45, with an office full of hungry employees, I called the restaurant to check on the status of our order.
The employee on the phone was VERY short with me, and snapped that there were tons of other orders in front of ours and that it would be another hour and a half. I stated that we’d ordered ahead of time, and that the order was scheduled for delivery at 12:15, and he replied with «Yeah, well, there’s other orders. It’s not going faster than that.»
Shocked, I thanked him and hung up, then called a competing place who assured me that they could get an order to us in under 30 minutes. I started placing an online order with them and called your restaurant back. I spoke to another employee. Definitely a different tone, so I believe that it was probably a different employee, but I’m not sure. At that point, I told him that we’d ordered at 10:30, that a previous employee had told me that we’d be waiting another hour and a half, and requested that he cancel the order.
Once I requested that the order be cancelled, that employee told me that our order was in the oven, that it would be out in five minutes, and that they’d get the pizza to us in less than 30 (more) minutes. My employees prefer Papa Johns to the other place, so I agreed to wait another half hour. Half an hour later, the delivery guy, who was nicer, came in telling me that due to construction in the area, their gas had been stopped and they hadn’t had working ovens all day. You’d have thought that one of the phone answerers would have said that, if it were true, though, or that they would have stopped taking online orders, which they never did. He also said, «I would have apologized if it had been our fault,» so I’ll let you decide what you think of that… Better than the outright sass, anyway. He also stated that he’d thrown in some Parmesan, red peppers, and paper plates at no cost (aren’t they always?) to make up for it.
Honestly, this whole experience was enough that we’ll choose other places for our bi-​weekly office lunches. What was supposed to be a morale booster, turned into an office full of hungry, cranky people who hadn’t brought their own lunches because they were expecting pizza. Had the guy on the phone apologized and offered to expedite our order, or even been nice about the long wait, this might have been a different story, but there are too many other pizza places out there to put up with sass from the kid on the phone when our order is already half an hour late, and has apparently not even been started yet. If it truly was an oven problem, then we should have been contacted, to let us know what was going on and that the order would be late, or at the very least, the kid on the phone should have politely explained the issue and apologized. As it was, this was a big customer service fail.

AHAHA free pizza for 15points! Coupons for the win! I got FREE Large Three Topping Pizza for 15 Points Large Original Crust Cheese Pizza Grilled Chicken, Spicy Italian Sausage, Pepperoni BBQ Sauce. and 8pc Honey Chipotle Wings for $ 7 hahahaha! Too good! everything including a $ 3 tip was $ 13.18! im ready for the next coupon for my remaining 15 points!
Thanks for the fast delivery!

The people at this store are idiots. Both of the last two times I’ve ordered through the app they’ve delivered the wrong pizza, gotten the sauce wrong on another, forgotten the soda both times. And when I ask them to go back and get the soda I ordered the delivery guys were very rude about it. And the last time it took him 45 minutes to come back… with the WRONG SODA!!! You have to do better than this people. It’s pizza. Not brain surgery.

The confirmation email said 30 — 40 minutes. I called at 55 minutes. The rude person on the phone said it was 45 min. I told her, no, the confirmation was for 30 — 40 and it is now 55. She said they give no compensation unless it is an hour. Of course, the driver showed up at 58 minutes. The pizza was bland. Driver didn’t bother to bring pepper or cheese to the door. I had already tipped. Let’s see, $ 50 for two bad pizzas, late delivery and rude service from the person on the phone. And all this to a person who owned and operated two pizza restaurants successfully in another state. Driver said she would see what she could do — but I won’t hold my breath.

Let me tell you about the last three times I’ve ordered from this store. The first time I ordered, the pizza was delivered 38 minutes later than the 31 – 41 minute window they gave us, yes a total of one hour and 19 minutes to get our pizza. The second time we ordered it in the morning for a noon delivery and showed up just shy of 30 minutes after the requested time. Today, did the same thing, ordered it before 10 am for a 12:30 pm delivery and got here at 1:25 pm. Excuses every time I call in, today was someone else in the office ordered a pizza after me and they pushed my delivery back to 1 without asking me if it was ok to delay my delivery and they still showed up at 1:25 pm. This manager should be fired on the spot for running this shop the way it is run.

They make a good pizza, they are always friendly & they gave me discount over the phone. I am a Happy Customer. Thanks Papa John’s

Today our office decided to order pizza since it was snowing. it took us three hours to get! called twice, we were lied to and told that it was on its way twice, then an hour later we finally got a call from the driver who aid he had just left.
I told the gentleman on the phone that I knew the roads were bad and that was part of the reason the pizza was late but he proceeded to interrupt me and tell me the roads were not bad. THEN WHY IS OUR PIZZA NOT HERE YET? I don;t think they should tell people 45min to an hour if it is going to take ²¹⁄₂ to 3 hours.
Then when the drive FINALLY showed up the pizza was freezing cold and told us that it was just a very poorly managed store.
will never order from here again.

We order from this location for delivery once or twice a month. I LOVE the app for ordering and it’s always arrived within the quoted time. It’s always hot, the toppings are always fresh and they’ve never messed up our order.
For delivery, it’s definitely our favorite amongst the chains– thus 5 stars when I’m comparing it to other chain delivery. (I’ve never used a local delivery place so I have nothing to compare there– I always do takeout or eat in for local pizza places.)
The drivers are always courteous and pleasant, even when the weather is crappy (which is usually when we order).
I love the Papa rewards and have earned myself a few free pizzas over the last couple years. I also love that they don’t limit you on how to redeem your free pizza; we’ve seriously ordered just our «free» pizza (nothing else), paid the delivery fee and tipped– $ 5 or $ 6 bucks for a pizza!
Also, there was a time I had an issue earning the proper points on an order, I emailed the corporate customer service and they emailed me back within 24 hours with a customer service oriented solution– another win for Papa John’s!

Sorry i can’t go higher.
Ordered online (i LOVE that)… got the food within 45 minutes.
THe chicken smelled strange to me… I can’t describe it… I had chicken strips… and they didn’t taste too good.
The pizza was good… I usually prefer the crust and the garlic sauce on my pizza’s. yum. The pizza sause wasn’t great… but ok.
We had dessert which was a cinimony/​frosting mix on the bread stix… it was good.
We ate it, it was hot and fast… just could have been better… I just think that if I were Papa John’s I would take the time to compare my pizza to those in the area… see if you are better… I would order one from all area’s within a 5 – 8 mil radius… and try a piece of each…

It was around 7pm on New Year’s Eve and my friends and I had just checked into our hotel room at the Marriot DTC. We were starving, so we ordered two large pizzas from this Papa John’s. During the order, we were sure to give the employee our phone number.
1.5 hours later, we did not have our pizza, so we called. The delivery girl told us – in a very snobby tone – that she «came to the hotel, but couldn’t find us and left.» Since she never called the phone number we gave her, we were very confused. We asked her to please come back and after she huffed and puffed about it, she agreed to. She did NOT offer us a discount on our pizza, even though it took more than 2 hours to get to us and at 100% her fault.