Ebags

is there no stars option? this is the WORST online experience ordering and dealing with their inept customer service. I ordered two items Jan 4^th. First item came no problem. 2^nd item has taken FOREVER, week 4 now still trying to track this shipment, with excuses being passed onto UPS that delivered the 1^st item no problem. NEVER order from this company if you don’t have to.

Wife bought me a Kenneth Cole leather backpack. Unfortunately, one of the plastic clips that adjust the back straps was sewn on backwards and the strap would not hold the length. I called ebags on Saturday morning, the day after Christmas, and was on hold less than one minute. The customer service rep immediately authorized a prepaid shipping return and ordered me a replacement by second day air. The new bag shipped on Monday morning and arrived on Wednesday. The bag is everything I was looking for in a laptop backpack, the price was great, and the customer service couldn’t have been any better. I will definitely shop ebags in the future.

Bad experience, DO NOT do business with this company. Paid extra to have product shipped in time for Christmas. Called customer service on Christmas eve to learn that the product was back ordered indefinitely and that the order had been canceled without email notification. Customer service could not explain why I was never notified offered discount for future order.

I bought two rolling backpacks three months ago, one for $ 47 & the other for $ 37. I decided to buy a CALPAK brand since its suppose to be a great brand, and better than your average store bought reg. Was this a mistake, my sons backpack (the $ 47 one) zipper broke and when i contacted customer service they said since it was past 30 days that i would have to go directly to the manufacturer CALPAK, which i did. CALPAK said they dont do returns if its within 7 days of purchase in its original packaging. I will never order from
or from Calpak again!!! Thanks for wasting my money & time!

I bought a mens leather messenger bad for my business. I was really happy because the only place that had the best price on the bag I wanted was at
. The reason I am not very happy is because it took a long time to get my item. It was like 5 days later until I got it. It wasn’t that big of a deal for me but still I expect to get my item on or before the delivery day. The worse part was that my bag had major scratches on it. I wasn’t really happy about that because it was damage and it cost about $ 100. Never buying from
again

I had browsed Ebags’ website on several occasions, and was almost put off by the reviews. But I decided to take a chance, as they had an awesome deal on some Samsonite hardsides that I was interested in (Samsonite Fiero). I bought a three piece set for an AWESOME deal. I ordered on Sunday night, and the items were shipped out on Monday evening.
Only the small carry-​on was eligible for Shoprunner’s free two day shipping, so I chose the two day shipping for the carry-​on and the regular shipping for the two larger luggage pieces. As I stated, they shipped out one day later and ALL THREE got to me on Tuesday (June 16, 2015), which was way sooner than the June 22 estimate that I was initially given. They were drop shipped directly from a Samsonite warehouse, and were in perfect condition. I have yet to try the luggage out, but the review is about the business and not the product.
I did chat in about my order once, and they associate was helpful. He told me they would be shipping on Monday, and he was correct. Would I order from them again? YES! I am actually going to need lots of travel things in the next few months, and I’ll be sure to browse their site first. I hope that all of my future experiences with them are just as good as this one.

And the WORST customer service experience award goes to: www​.ebags​.com!!!
I told the rep I was chatting with online that my $ 250 order for a couple of travel bags had not changed to reflect the discount in the pictured coupon on their home page. The price should be about $ 200 after the 20% coupon off the listed price (Which the price they have listed was obviously not what they wanted it to be). He asked me to wait a while then told me to refresh my page.
I thought, ok problem solved… nope! these clowns RAISED the price so that entering the coupon would lower the price to $ 250 instead of the appropriate $ 200. WTF??? that pissed me off and me laugh at the same time. They changed the list price UP on the website and told me to go look at the new price and see that I’m now getting 20% off the price they had just jacked up.
This is so laughable, I think it’s absolutely hysterical that a company of their size would have a manager in charge with enough power to change prices on the fly that prefers to raise a listed price as a solution to their mistake instead of do what they promised.
Here’s the relevant conversation with Mathew the «clown»:
Matthew: I’m sorry. 20% off is the best deal we are offering at this point of time.
Maher: I put that in and it’s the same price as the website. it’s like a fake promotion. get 20% off… so I put it in and the price stays the same. that’s a fake promotion
Matthew: You can use the code promotion ESCAPE to avail a 20% discount for your order.
Maher: i did. it’s the same price as listed. it stays at 119
Matthew: The current listing price of the item is $ 149.99. I see the 20% discount has been applied to for the item.
Maher: nevermind. The point is you have a price listed that states it’s a so called sale price. then you give me a 20% promo that’s supposed to take an additional 20% off, but it doesn’t.
Maher: All that does is basically upset me. Why are you offering BS promotions?
Matthew: I apologize for any inconvenience. The discount will be applied on current listing price. The current listing price of the item is only $ 149.99. With the discount applied will be $ 119.99. It will be discount from the listing price.
Matthew: Please let me know if you have any more questions.
Maher: I understand, it’s basically a marketing game… it’s what we consumers call bait and switch. Here’s what I need: I need you to sell me the EXO 24″ spinner plus the carry on EXO for a total of $ 199.66, Then add the 2 day free shipping
Maher: That’s what I need to happen in order for you to honor our 20% off coupon that just wasted a LOT of my time on your website
Maher: If I don’t get what I think is very reasonable — a 20% discount off the total in the shopping cart — then I’ll be unhappy, and make sure I take some time out to write a review about my experience with your company on amazon
Matthew: Please stay online. Let me check on offering you a special discount.
Matthew: Please use the code CSRZGAQCTD in the shopping cart page to avail a 25% off + free shipping for your order.
Maher: That’s not good enough — it only gets to 233. the price needs to get to 199.66
Matthew: I’m sorry. It is not possible to offer additional discount. I kindly request you to use the above code to avail a 25% discount for your order.
Maher: nope — I want the 200 price that you advertise. 20% off mans 20% off — not a bait and switch game
Maher: I’m very unhappy that I’ve been dealing with this for such a long tme.
Maher: this is an easy deal for your company: honor what you say and offer the 20% discount off the shopping cart price and get the price to $ 200. please go ask your manager
Mathew: I kindly request you to clear the browser history and cookies to check for the current listing price of the item. Unfortunately is not possible to offer both the items for $ 199.66.
Maher: Oh I am soooooo writing a review now! You just totally pissed me off. Your solution to the problem was to go change the price?

I bought my bag on 04/​11/​2015. It was supposed to be delivered on 04/​17/​2015. I waited the entire day at home because there was no delivery time. At 9:30pm I realize the UPS is actually lying on their tracking page with this message «The receiver was not available at the time of the first delivery attempt. A second attempt will be made. «.
I am therefore contacting the live chat of ebags at about 10pm on 04/​17/​2015. They told me that delivery would still be made on the same day. I am asking again if he is sure about the same day, he says yes.
At 11pm, still no bag, I go back on the live chat and the customer care representative writes to me that he already told me delivery would be made on the same day! I told him it was 11pm and he sais actually it would be done on Saturday.
On Saturday, I waited the entire day, but no delivery. It is now 6pm and I contacted the ebags customer care on the live chat, to be told that delivery would be done on Monday. Thank you ebags, not only I lost two days, but your customer care representatives don’t even give us the correct information.
I haven’t even received my bag yet and I already know that I will never buy anything on ebags again.
Ebags, please don’t pretend to be a stellar customer care company when you don’t actually do what you say. What a disappointing experience.

Disappointing — been a customer for years, had a large order of gifts for an event, they cancelled it with no warning or contact. That is unacceptable at best.

They advertise items not in inventory. I placed an order for an Ipad 2 case. A few days later they cancelled it. Stating, they searched high and low for it. However, they still show it on the website and on sale none the less. I feel they are just obtaining credit card information.

I ordered a backpack on January 30. Today is February 12, I’m still waiting.
I was supposed to receive it on the 4^th, it didn’t show up.
I contacted ebags, and they told me their tracking showed it had been delivered at my door.
Then they said the package was mistakenly delivered to the wrong address, that they had contacted their «fulfillment center» and were waiting to hear from them.
I have contacted them twice since, to no avail.
To say that this so called business is run by a bunch of clueless yahoos who have no idea what’s going on and whose only talent lies in placating the customers while not delivering paid for goods is a gross understatement.
Lesson learned. Never again.

E bags is a joke, ordered a bag eleven days ago and just found out that UPS still does not have the item from them. Called and canceled the order and guess what, they don’t give out a cancellation confirmation or an email to suit. Once they have the money good luck. They have the ability to order on line but cannot do any of it after the money has changed hands, seems odd, do NOT buy from them, read the reviews like I should have.

I found their website to be extensive, competitively priced and offering a huge variety. Once narrowed down, I ordered two suitcases (his & hers) and they arrived promptly and were exactly as advertised. Unfortunately I misjudged the size and they were too small. They advertise a free return program so I followed the easy online instructions and dropped off the boxes at my nearby UPS Store. Meanwhile they offered the same style in a larger size (of course they did — the choices are endless) so I ordered two bigger cases. They arrived promptly and were the perfect size and exactly what I should have ordered in the first place. The retuned cases were received and credited back to my account quickly and without fanfare. No drama, quick, simple and done. I will definitely shop here again, it’s a place you can shop at with confidence.

Never will I order from this site again. I have been trying to get a piece of missing luggage for nearly a month with no bag in site. Each time I contact, be it email, chat, or phone, I get different pieces of information and it sounds like no one knows what is going on. I get «buzz phrases» and excuses as to why they cannot get in touch with the vendor. At one point the luggage was sent with a tracking number, but it was returned to the sender. I was told by a supervisor it was damaged but they hadn’t sent me another one. This was 10 days after a trip (which I had ordered the luggage for) and now I am still waiting and waiting.
I have never had such a frustrating experience with online shopping before and this has put a terrible taste in my mouth that i will never buy from Ebags again.

Great online shopping site with a huge selection!

I ordered a gift and arranged for two day shipping. Each of the three items I ordered shipped separately and all of them were late — one was four days late, one was five days late, and one arrived six days late. I was extremely dissatisfied with the customer service — I’ll use a different vendor next time.

IF YOU WANT FAST DELIVERY — FORGET ABOUT IT!
I ordered a backpack for my upcoming travel with FedEx 2^nd Day Air delivery method ($ 12.95) on ⁹⁄₉. The estimated delivery date was ⁹⁄₁₂. I checked the order status on ⁹⁄₁₂ and there was still no tracking number, so I called the customer service. The CS agent told me that she will find out what the problem is and send me a e-​mail with update. I asked if they can upgrade the delivery method to FedEx Overnight in case the bag is not shipped yet, so I can still receive it before my travel date. She said that it might be possible. Of course, she did not sent me any updates by email neither called me. Next day ⁹⁄₁₃ the tracking number finally appeared with FedEx Ground method and estimated delivery date ⁹⁄₂₀! SERIOUSLY? I don’t need it after ⁹⁄₁₆. And why is it FedEx Ground? I called the customer service again and asked them how could this happen and if the shipping can be upgraded to a FedEx Overnight. They told me that the item was not in stock and they cannot upgrade it to FedEx Overnight. I don’t get it. Do you guys track your warehouse? Why I can call FedEx to upgrade my shipping and you cannot? Just pay extra $ to make the customer happy again. Now I requested cancellation of my shipping and if they don’t retract the package from FedEx, then I will request a free shipping label to return the package back.

I. BOUGHT. A. MURSE.
GQ magazine February 2013 says «purses aren’t just for women anymore!»… YEAH! Wait… yes they are. Who are we kidding?!
I recently shifted my means of transportation from driving to public transit. The sole reason being I was averaging +/​-​$ 500 a month between tolls and gas… the same trip on bart/​muni would be roughly $ 200 dollars so it was a no-​brainer.
That being said, my job requires me to lug around certain things on a daily basis: 2 sets of keys, iPad, certain work documents, etc. in a nutshell, I was seeking a reasonable, professional looking bag that I could wear with a suit and also use on weekends. I didn’t want a large duffel bag or messenger bag because our trains can be a tight fit.
I shopped around in Macy’s, H&M, Kenneth Cole, etc but I came across the same problem over and over.
All were either:
1) Too expensive for the amount id be using it (+/​-​$ 250)
2) Not professional looking. Think: canvas, nylon, etc
3) Not enough room on the inside to accommodate all of my belongings
I found a few on
and one of the sellers was ebags. I was rerouted to their site where I found a beautiful café leather shoulder bag by David King & Co.
The +/​-​1000 reviews were all positive, the look was what I was seeking and the price was more than reasonable… coming in at just over $ 60 SHIPPED. Wut?!
Placed my order, received a confirmation email and shipped within the next business day.
The bag was in my hands within 3 business days (standard shipping) and was beyond my expectations. The leather was soft and subtle, the inside was larger than I needed but perfect and the price was right.
Hats off to these guys for blowing away competitors in terms of price point, product quality and overall shopping experience.
Their prices are CHEAPER than amazon, just as fast and far more reasonable than your typical big box stores. Oh, and a vast selection of styles/​color options.
thanks ebags, now i can look stylishly European while retaining my masculinity!

Ebags served us well in our need of a lightweight rolling overnight bag that would fit under an airline seat. We bought using one of their deals, which was 30% off plus free shipping! The cost was under $ 30 for a rolling case that would normally go for $ 120 or so, if all the included pieces were itemized out. It included a hanging toiletry bag, slippers to wear through airline security, and a couple other doodads that I don’t remember at this moment but were very cool. I also bought a versatile shoulder strap gizmo that can clip onto random bags and make them go comfortably over my shoulder. It’s amazing how much more use we can get out of bags if they become shoulder-​happy.
Both items were even better than represented on Ebags’ website. The only problem was I wanted red, as pictured, but they were sold out and I got brown instead. I don’t blame the company for that, as I knew red was sold out and I ordered it anyway. We don’t travel often enough for the color of our luggage to be a big deal.
Since I’ve ordered before and frequently receive their email offers for insane discounts and free shipping, I would never pay regular price if ordering again. Some of their discounts don’t apply to certain merchandise, but that’s indicated with the item descriptions so it’s not a surprise. The shipping was remarkably quick and the items were well-​packaged.

I ordered a backpack from ebags thru Amazon on a Saturday and choose expedited shipping ($ 32!).
Monday I sent an email asking if the backpack would be shipped soon and received an email back stating that all orders took an additional 3 days processing time!
I checked Amazons ordering page and there was no mention of this.
I emailed them back and they said the bag SHOULD be there by Friday.
I checked everyday and the status always said not yet shipped.
This continued all the way thru thursday.
I called Amazon and they said the bag had not been shipped and that I should cancel my order which I did.
I went to a local luggage shop and purchased a similar backpack because I was leaving on a trip the following Monday and when I got home guess what was there? MY BACK PACK!
I contacted Amazon and asked why the status still showed not yet shipped?
Amazon said because ebags never bothered to update the status.
Also ebags never sent me a tracking number.
For $ 32 in expedited shipping charges I expected at least a tracking number??!
I contacted ebags to let them know of my displeasure about this situation and they basically told me that you got your bag so thats it go away.
Ok l DID get my bag and lesson learned no more ebags for me.
Check out ebags ratting on reseller ratings and its only 1−½ stars!