Verizon Wireless

In the past I thought this location was really rude. However, this visit was a good one. One of my children had a problem with his phone and we stopped by. The sales associate and the manager were very helpful.

I purchased a MotoX, but was unable to customize it in the store — bummer! They weren’t really sure what I was supposed to do to customize it at all. I was told to go to
to customize it, and I could add the customizables myself. I went to
, but there is nothing that tells me what to do besides to order a brand new phone?! I called the store, but they have to check into it. I’m waiting on the call back. I don’t understand why this is difficult. You sell the phone in the store right next to a rainbow of colorful accessories to «personalize» the phone. But you can’t actually personalize it in the store. This is confusing. Not good, Verizon.
Amending this because I got my call back. The information the manager gave to the employee was incorrect. I cannot customize my phone at this point. Either I get the great deal they are advertising (the Edge program) OR I can customize. I cannot do both. Because I thought I would be customizing my phone, I chose a WHITE one. A choice I would have NEVER made otherwise. Why? Because they get filthy. Can I take it back? Not without paying a $ 35.00 restocking fee. Can I get a colored back to keep it from getting filthy? Nope. This is crazy. They have an entire WALL of the color choices and customizable options. You have the Edge discount front and center, but you do not tell your customers that they have to choose. I’ve been with Verizon for almost all of my cell phone using life, and I just totally got duped by them. I’ll think of this every time I have to clean that white phone. The one I have to keep for 2 years or pay to restock. The one I wouldn’t have chosen if I had been given all the facts to begin with.