Royal Cleaners

This is actually for the Royal Cleaners outpost in Five Forks, but this location is where they do their actual cleaning. In December they had machinery issues in their main plant, and told me my 3 very nice dress shirts would be delayed a week. When I came back in the following week, they gave me 3 completely different shirts (cheap, crappy ones). They told me they would find them and after the holidays presented another batch of 3 shirts… none where mine. It finally came out through one of their part time help. that the machinery had stripped all of the laundry in many batches of their identifiers.
I completed a claim form, and they have yet to follow up and are now avoiding my calls. This speaks volumes about their integrity.
I have since talked to other friends/​neighbors that have used Royal and all say they have had issues and have switched their business elsewhere. I suggest you do the same and avoid ROYAL!

The Absolute WORST excuse for professional dry cleaner that I’ve EVER seen! I’ve lived all over the country and because of my profession spend hundreds of dollars monthly on dry cleaning and have never, EVER, seen such poor work or a less caring staff! DO NOT trust these people with your clothes. Out of 13 shirts, 6 pairs of pants, a sweater, and a coat, ONE article of clothing came back in acceptable shape. Shirts were still wrinkled. Shirt collars had been folded half way down and pressed that way. Pants had multiple new and unwanted creases. Of course there was no manager available to hear my concerns or to assist, just a clueless kid working a part time job.

The worst place! I took my wedding dress that had Florida dirt (very simple dirt) on the bottom part only. They called me 5 weeks after I took it to them to pick it up. I just flipped when I saw my dress that still had the same amount of dirt on! Of course I wouldn’t take the dress back with me in that condition. So we left the message with one of the workers who doesn’t know a single thing expecting that someone that knew would call us back the next day. BUT no one called or aware of the situation of my dress. So I ended up with calling them. The lady who cleaned my dress picked up the phone… and she kept saying that she never promise it was going to be 100% perfect… I was shocked! Because when we took it to them she told us that she would do it over and again until the dress is perfect and ready to go. I’m now looking for a new place to take my dress to. I’m very desperate… IT’S MY WEDDING DRESS!

If something seems too good to be true, it usually is. I thought I had found the best dry cleaners in town, if not the entire region, until just the other day.
A fellow Greenville Unilocaler warned me: «be very cautious about taking any of your garments to Royal Cleaners.» Unfortunately, her email arrived in my inbox after I had entrusted the RC people with my WHITE pants and skirt. I was so mad when I got them home and discovered that they had been ruined.
A note to dry cleaners everywhere: STOP TURNING OUR WHITES INTO KHAKIS. YOU ARE RUINING OUR CLOTHES. PUT THEM IN A SEPARATE MACHINE OR DO WHATEVER IT TAKES TO MAKE SURE THE WHITES STAY WHITE! I CANNOT REPLACE THESE PANTS OR THIS SKIRT — THEY WERE PURCHASED SEVERAL YEARS AGO AND WERE IN GREAT SHAPE UNTIL YOU GOT YOUR GRIMY HANDS ON THEM.