Hastings Ford

I purchased a new 2016 Ford Fusion Hybrid from Hastings Ford in August. I live about 2.5 hours away from Greenville, but they had the car I wanted with the options I wanted in stock. I was able to work with their team online and over the phone to work out the price and terms of the sale, and my salesman Jessie was kind enough to meet me half way to deliver the car and sign the papers. No fuss, no muss, no surprises, just the deal I wanted and great service to boot. Jessie has also checked in with me consistently since my purchase to make sure I’m happy and that everything is going well. I couldn’t be happier with my purchase… thanks Jessie and Hastings Ford!

Just bought a car there, they are so awesome. They work so hard to make sure my husband and I were happy. They were the only dealership who did not try and sell us something more expensive than what we wanted. They found us a great match, the service we received was exceptional. Our salesman, Ryan, was amazing. He personally made everything perfect for us. He did not pressure us to buy, and did not mind staying late for us. Doug, the manager was great as well. He worked hard to get us a awesome deal. Kenny, the insurance and finance guy, has a great personality and gave us great advice. Overall the atmosphere was wonderful. The other people we had the pleasure to meet were just as friendly as can be. I was thrilled to find such a caring and hard working environment in the car sales business. I will be recommending this dealership to everyone.

Their Service Center is great. Went in for a oil change. Highly recommended this place compare to other auto centers around Greenville.

I always have great service here! They always get things done right and I trust them not to mess up my car! I drive an hour away just to make sure. The other ford dealerships I’ve been to ALWAYS mess up at least one thing and I have to come back for it to be fixed. Thankfully Hastings isn’t like that.

Woody always takes care of me!!!

I have been a 20 year customer of Hasting Ford. I’ve had nothing but bad service. Nothing done right the first time. This time was the deal breaker. I had a collision issue. Nothing was done right after they had my truck for 6 weeks. Water in the headlight housing. Bolts missing. Poor paint. Decals with air bubbles. They washed the car for a consolation due to time they kept the vehicle but when I got it home I realized they left out one of my floor mats! I have bought 14 vehicles at Hastings Ford in 20 years. This whole dramarama is ongoing so I had to cancel the insurance company payment until they get it right. This is a 53,000 truck I expect to to be repaired like one.
The only bright spot has been Brian Moss. He is the Director of Operations. He has been struggling to make things right. He is sending a vehicle out to Nags Head where I live and bring my truck back to have it repaired properly. I have also made him aware of the lack of follow up and lack of call back by his employees and he promised to make that better. He is a true asset to Hastings Ford.
I used to brag about going to Hastings and buying a car in 30 minutes. I have always received a fair deal and love the Ford products. I hope we can get this squared away and I can continue to be a Hastings Ford customer. I actually tried to get traded out of it. I called a salesman named Shane. I told him the whole story and I made him aware of my situation and that I have spoken to William Wilson and Brian Moss. I expected a good deal. He never called me back so I guess maybe they don’t want me as a customer anymore. It’s OK because this truck is awesome and I love it. My 2007 was traded with 177,000 miles and it ran great when I traded it.
I am so loyal to Hasting Ford I drove it from Raleigh with blown airbags to have them work on it. I felt that I would get better service from the dealer I bought the vehicle from. I grew up in a car business where that was our rule. I’m not sure how much weight it carries here. In their defense they are extremely busy with all the deer collisions that are occurring and that justifies the time but not the lack of quality. I am sure that Brain will get this all ironed out but is still a huge inconvenience. Hastings, GET IT RIGHT THE FIRST TIME!!!
UPDATE: I was traveling and was in Oregon. My girlfriend pulled off the trim on the windshield post that has the handle molded in. I realized the bolts used to hold it place were not installed. Only two small clips hold this large piece in place. If the airbags deploy this piece will fly off and strike a passenger. It’s about 18 inches long and 3 inches wide. Reinforced with steel. It could be lethal. I called several times to inquire about how to go about fixing this. I never got an answer. I finally lodged a complaint with Ford. Prior to that I called Brian Maas and left messages for William Wilson the General Manager I was left on hold and Mr Wilson didn’t return my calls.
i do have some action now after I complained to the factory. Now I realized my memory seats don’t work. Here we go again…

We used the Quick Lane to get my son’s old car inspected. I felt like the staff made it a priority to get it done quickly so I could get the sticker from DMV the same day. They offered to do that first and call me as soon as it was done and in the system. We also had his oil changed. They thoroughly checked the car and gave us a rundown of anything they thought needed attention. But, there was no hard sell tactics. I have bought 2 used cars from them. I have always worked with Otis and gotten a fair price. I have always been pleased with the service department of Hasting’s Ford.

In for an inspection/​oil change/​and battery check… Quick Lube is a great alternative to the regular service dept. I dropped my car off for the inspection/​oil change/​etc. and the diagnostic check did indicate a weak battery, with a phone call to let me know and to explain my options. Very personable and knowledgeable staff in the Quick Lube and although I had a ride, the waiting areas are fine OR the Shuttle Service is a good alternative for transport.

Great communication from their service department!

My check engine fuel light came on. I called the Hasting’s Ford dearlership and got an appointment that week that fit my busy schedule. When seen, the parts were immediately ordered for me. After discussing with the head of the service department who had awesome customer service and who was super helpful and friendly that I couldn’t afford to come back again due to my busy schedule, he arranged to come pick my car up, have it serviced and dropped back off all while I was at work. I didn’t have to worry about it all all. This went over and beyond what I expected and I was truly grateful for this and the quick turn around since I had a big tripped planned to Atlanta in a couple of days. Thank you all so much. I will be sure to visit again and refer anyone I know!

Stay the hell away from these people. My sister purchased a brand new car and two nights later hit a deer. She took the car to Hastings and, after a full month, got her car back with a warped hood, parts not attached properly, air conditioning that did not function properly, and several other issues. They have all but refused to properly address the issue and she found herself wondering where to go next. Only 700 miles on her new car, and these monkeys have turned it into a rolling wreck. Stay away, Greenville. Stay faaaar away.