Cecil’s Shoe Repair

Best cobbler in Greenville! Excellent customer service! My favorite pair of high heels were repaired & polished perfectly while I waited.

Took one pair of boots here hesitantly as someone told me that they lost a pair of their shoes when they went to pick up. Today picked up my boots and were fixed. The last time they put the heel protectors on they were in different places on the heel of the shoe. These turned out ok thank God. That cost $ 23.00.
But, then I wanted another pair fixed. Said the price was $ 20.00. Then I asked how much for fixing the toes? And she said $ 35.00. Then she said the total was $ 55.00. I said that can not be right, and she double checked and said «oh, it’s $ 15.00.» So that would make it $ 35.00 for heels and toes.
OK Now I asked for a senior 10% discount. She could not figure it out, and wrote $ 33.00 on the receipt. I told her that was not a 10% discount. Then she said, well, actually it’s $ 5.00 more for worn down heels and I gave you a discount??? WTF. So you never mentioned an additional $ 5.00 but you want to charge me for that? GRABBED MY BOOTS AND WALKED OUT. She argued with me. Unprofessional Will never go there again.

Great! Beyond my expectations. Very professional. I got to the shop after they were closed last Saturday. The owner opened the door and accepted my boots. He said it will be done in a week. But it was done in three days! It was a very good experience. They are pleasant and friendly. Not only did they repaired the boot heel well but also repolished the boots like new. Thank you very much.

Don’t go here he died my bag another color at my request and the color ran off within a week and he overcharged me 50.00. For a bad job he should retire or just repair shoes .I’m not sure of that since I didn’t take my shoes to him but beware he charged me after the job so I felt obligated to pay to get it back. never again.

The two stars are for the fact that although customer service overall was horribly lacking and it took an incredibly unreasonable amount of time for my shoes to be fixed, the male owner was personable, and so far my shoes seem like they were fixed well. I do not believe I will ever return due to being scoffed at when asked whether they could clean my suede shoes. In addition, a month and a half after my shoes were supposed to be fixed, I basically had to stand over them, demanding my shoes to be fixed after being promised that my shoes would be ready that afternoon. This was also the same afternoon I made a trip to inquire about the shoes because my phone calls were never answered. Also, I kept being given excuses for the work not being done, such as «don’t you see how much work we have to do?» If you have too much work to do, it is not my fault. I am not the one in the cobbler business. Polite service from the male does not suffice for untimeliness, inability to keep promises, excuses about getting work done, and rudeness from the woman. Any other cobblers around?

I was afraid to take my shoes here after bad reviews but he was the only one in the area so… shrugs… I figured I had nothing to lose.. he had his daughter (guessing) working the counter and she was so welcoming also the work did take almost 2 wks but they told me up front n was willing to rush but I opted out… when I picked the shoes up they were like brand new they were re stitched re soled and had new heels… I would recommend this place to anyone I know! !

Originally I hesitated taking my shoes to this business due to the poor review from another customer. Yet when other shops were unable to supply the proper heels for my shoes, I had no choice. I could not have been more pleased. I was told that it would take a week to fix my shoes but I received a call that they were finished after 4 days. The staff could not have been more personable and the new heels were perfect. Additionally, when I first visited the store it was after they closed for the day. But the gentleman working there noticed me and opened the door to accept my shoes. I am not one to write reviews on businesses but felt one was necessary to counter the negative reviews submitted by others.

The Friday before a holiday I took in a pair of boots to see if they could be stretched a bit for width. He was able to fit the stretcher in and gave me a ticket to pick them up the following Wednesday.
When I arrived to pick up my boots there was a lot of confusion about where they were and what the status on them was. Turns out, he never changed the stretcher to the other boot and they weren’t ready.
I tried on the boot that had been stretched and it was better, but not enough for me to be able to continue wearing those boots.
I want to be clear that I’m not rating this shop poorly because a long-​shot attempt to save a pair of boots didn’t work. I’m rating them poorly because he didn’t do the work he agreed to do within the timeframe that he agreed to do it. When I remarked that it looked like the other boot hadn’t been stretched he grunted, shrugged his shoulders, and walked off.
Thanks to a woman who was working there I didn’t have to pay for the lack of service and work that was expended on my boots, but she did suggest a bottle of leather stretching liquid.
I’ll not go back to this shop for any repairs, especially since the makers of my boots have referred me to a mail-​away service that provides pretty robust service.
His poor attitude and apparent inability to perform work as agreed will keep me away.

Cecil does an OK job, but you will be waiting like 3 to 4 weeks for your shoes. Horrid. And he charges more than anyone else. All in all, I’m not a fan.
No one called me to tell me my shoes were not ready at the appointed time. Instead, I ended up swinging past the shop 5 times needlessly.