Barbour-Hendrick Honda Greenville

I would give them negative starts if I could after what they did to me when I was in the process of getting a new car. They took a security deposit to remove the car I was negotiating off from the inventory. When I arrived in the evening to finalize paperwork, the car they tried to give me was not the car we negotiated. The original car was brand new with 317 miles, they tried to give me an USED car with almost 6k miles (General Manager’s car) because they no longer had the original car that I paid a security deposit to take from the inventory. I walked away from the dealership and took my deposit back. They acted like I was the one creating the problem. I made a much better deal elsewhere, so if I were you, I wouldn’t stick with Greenville just because they are local… there are many options nearby with much better service and customer care!

This place is full of crooks! I would not let my mother, wife, neighbor or anyone I know buy or have their car serviced here. It was terrible when Bob Barbour owned and ran it. Unbelievably it is worse now.
Beware of the sales force. The sales people have all kinds of hidden add ons and charges that are hard to detect!
I have bought five Hondas. Four of them came from Vester’s in Roanoke Rapids with zero problems and one from Bob Barbour. That was the worst auto purchase experience of my lifetime.
My first experience was in 1998. I had a very nice black salesman who sold me on a new 1998 Accord. I wanted to buy the car. Bob’s sales manager at the time was intoxicated and his behavior was so bad I had to purchase elsewhere. I hated that because the young salesman was such a fine young man, he deserved the commission. He is the one who sold me on the car. As I left I apologized to him and said I am sorry I really wanted to purchase from him, but his manager…
I later called Bob Barbour about my experience. He was not understanding about the situation at all.
My next experience was the purchase of a 2006 Honda 2000. I was mesmerized by the beauty and sportiness of this little sports car! That led to making a very unwise purchase on my part!
The salesman was not Courteous. The sales manager was an insolent, arrogant, black racist that talked to me like I was dirt! There was another salesman standing around who made racist remarks about me while looking at the cars.
I had a very expensive jacket that was given to me by a friend. This jacket meant a lot to me! Unfortunately I left this jacket in the salesman’s office that disappeared! I came back and asked what had become of my jacket? They all swore they did not know what I was talking about. I will never step foot on this property again!

We just purchased a new Honda Accord from Allen Trueblood. It was the best experience we’ve ever had purchasing a car. We were there on a Friday night around 6 and drove away with our new car by 9:30. Allen was very helpful and found what we needed, he took his time going over the details of the car but also got us out of there in a timely manner! We would definitely send our friends and family to buy cars from Allen! Great job!

Brought my CRV in for an oil change. Was not informed that there would be a wait. After waiting an hour, I asked about the status of my vehicle. They had not even begun working on it. Really disappointing. The only pleasant part of my experience was how nice the receptionist was. You could tell she genuinely felt sorry about the situation.

Just purchased 2016 Odyssey, the sales representative Jeremy Daniels was very good to work with. Make sure to ask for him if your in the market for any vehicle on this lot!

I have only had service done here, but every time they have been running late and failed to inform me of this. This last time, I had an appointment for 10:15. An hour and 15 minutes later they started my oil change. I guess they just believe we have all day to have a simple task done. I used to be Honda dealership loyal, for all my services. That won’t be the case anymore after this time. The staff is always nice, but that does not change the fact that I am missing other appointments due to them.

My experience with Barbour-​Hendrick was Phenomenal! This was the first time, I have purchased a car from a dealership (my other purchases have been private sellers) and the guys here made the experience wonderful and less tedious as possible. They did not have the vehicle I necessarily wanted, but since they were affiliated with the Hendrick network they went the extra mile to find the vehicle that met my specifications and have it shipped to the Greenville store (Awesome). Not to mention the vehicle was a steal and they still didn’t mind shipping. I definitely would like to give a major thank you to my «client adviser» (they’re not referred to as salesman) Antonio. He was a fairly new employee, but he definitely mad me feel welcomed and without him, I would not have found the vehicle I loved at that awesome price. Also a huge thank you to Matt and Allen as they made the financing process amazing as well. If you want a reliable vehicle definitely check out Barbour-​Hendrick Honda!

please don’t buy used from this dealership. scam alert

This place is awesome. Everyone is extremely nice and willing to help you. I’m a college student and I was looking for a cheap, used car that I can finance at a low price so that I can afford it and make it through college as well. O’nell helped me out so much. He goes out of his way on the days that he is off to help his clients and will constantly find cars at a low price that he feels I will be interested in. I have not bought a car yet, and regardless if I do or not, O’neil seems to really care about his clients and the safety of the vehicles he is selling. He knows what he is doing and answered all my questions. I would definitely recommend him to anyone!

Bought a Honda Pilot 1 year ago. Have taken it to them twice. Once for a warranty repair and once for an oil change. Both times service was great and really quick. See Melissa in service and she will handle everything.

Well I was thinking since this dealership was now part of the Hendricks team they may have a good service department. Well the answer is a big NO! Yes Marcus gave us a good sales pitch when we came into the service department with door lock problem. Telling us how all were factory trained. Well my door lock was not working properly, not always unlocking on the drivers side with the key fob. They put a part on that was almost 200.00. That was Friday. I didn’t drive the car again until Monday to work. On Monday when I was getting back in the car to leave the door wouldn’t unlock, not even with key, NONE of the doors would unlock. Called BB, spoke with Marcus, he said bring it back to them and they would look at it. I am in Goldsboro, i cannot get it to Greenville before they close. Due to the locks all being messed up had to leave door open or window down to get into passenger side (called AAA, could not get driver side open, he managed to get passenger side open). Called several times, anyway. Took it to another Honda dealership, was informed, the door cable had been twisted around the lock button when the door part was put on, also rod heights were improperly adjusted. Cost to fix what they (BOB BARBOUR SERVICE DEPT.) caused to break 124.20. I called and called, receptionist said that she had put messages on Marcus desk for him to call me. No, never did! So after reading the other reviews looks like this is the BOB BARBOUR/​HENDRICKS way of doing business. I drive 300 miles to Honda Cars of Hickory to get my Hondas (2) serviced they are Hendricks but customer service is a priority there…

I purchased my daughter a Suzuki Forenza from Bob Barbour Honda. We were given a 30 day Warranty. Keith was our sales person and the process of obtaining the care was seamless. 1 week after having the car the Speed Sensitive power steering light came on! I took it back to Bob Barbour Honda, then the true colors of the dealership were apparent.
1) they said it’s the battery
2) not covered with Warranty (I just bought car 1 week ago, it passed the SPECIAL INSPECTION THEY DID BEFORE PUTTING IT IN THE LOT APPARENTLY)
3) battery approx $ 140
4) THE LIGHT IS still on after purchasing battery!
5) called salesperson Keith (response I’ll call you back), called service consultant Marcus (No response)
Moral of the story:
It’s not the battery (ESPECIALLY AFTER only a week after purchasing the car)
1 star was for Keith at least asking his manager if they would consider covering the battery! Answer– that would be a NO! We don’t even cover batteries on new cars was what I was told.
So don’t trust the 38 point inspection!
Get your car checked by your OWN mechanic!
If it is too good to be true, trust your gut!

Even though the people in the service department are nice, they want to argue with me when I take my car to get an oil change. I call around 3000 miles and I get told I don’t have to get my oil changed that often. Well it’s my car and if I’m paying I can get the oil changed when I want to. According to the man I talked to today, if I get my oil changed too often I will miss importance maintenance. REALLY. I get my oil changed more often than I need to and you think I’m going to miss a 30k, 45k, etc. maintenance? Well let’s just say I will not be taking my car there again unless it is the only place I can go. I will drive over an hour to Quality Plus Automotive in Raleigh where they not only do a great job, they service my car when I want them to!